In cases where Google Play Market started to be “cranky”, doesn’t want to download applications, there are errors when updating, or it simply doesn’t log in, in most cases it can be brought to reason and made to work as it should. Despite the fact that these instructions are written for devices: Samsung Galaxy Note 2, Samsung Galaxy S3 and Samsung Galaxy S4, it can be used for any Android phones or tablets where available Play Store, not necessarily Samsung, just some of the names of the items may be called a little differently, but I think in general you can figure it out and find a similarity.
One of these points should help, you don't always need to do all the points!
1. Reboot your phone (tablet).
Those. turn it off and then turn it on again, I think it’s not difficult to understand how to do this.
2. Check for device updates
Settings - About the device - Software Update - Update
3. Check your phone (tablet) for viruses
Both using an antivirus on your phone, for example, or any other one of your choice, or by connecting it to a computer and checking the antivirus through the PC
4. Check in your Google account settings to see if Two-Step Verification is required:
- Safety - Two-Step Verification- must be off status
5. Update the Play Store application itself by installing new version from file -
Don’t worry if the version of the installed file is less than the version of the Market that you had before, after a while the Market will update again to latest version myself.
Before doing this, do not forget to check whether the installation of third-party programs on the device is allowed: Settings - Safety - unknown sources- there must be a check mark
6. Go to Settings - Application Manager
In the tab LOADED we find Google Play Market and click on it
Click Clear cache
Click Clear data
Return to the Application Manager, scroll right to the tab ALL
Looking for a process com.google.process.gapps(it may not exist), if it is not there, then everything is fine, try the Market, if there is one, go to it and force stop it
7. Go to Settings - Application Manager- scroll right to the tab ALL- looking for an application Downloads
We go into it and click Clear data
Clear cache
Force stop (if the application is stopped - Enable it and then there is no need to disable it)
If the power button appears after stopping, be sure to turn it on
8. Go to Settings - Application Manager- scroll right to the tab ALL- looking for an application Google Accounts
Clear data
Clear cache
9. Go to Settings - Application Manager- scroll right to the tab ALL- are looking for Google Play Market
The Play Market is a source of new applications and games for Android device users.
However, this database may sometimes not work and cause a crash on our device. How to deal with this?
The Play Market may not work for various reasons, fortunately they are almost always quite easy to fix.
There are many ways to help restore normal operation. Below you will find the main proven reasons why the play market does not start and how to fix it.
The first reason why it doesn’t work on the Android Play Market is a problem with the cache.
In most cases, clearing the cache solves the problem. This is the place where temporary data is stored to speed up the opening of Google Play Market.
They can make mistakes there that cause the application to not work properly.
To delete the cache, go to the Android settings, and then go to the “Applications” section.
There you will see the application manager. After clicking on it, a tab with all programs will open - look for “Play Market” and click on it.
NOTE: I am describing and inserting pictures from Android 6, or rather Android 6.0 on a Samsung Galaxy smartphone. You may have a different version and a smartphone or tablet, so some inaccuracies may occur.
Now select “Memory” and at the very bottom click “clear cache”.
Then go back and click “Clear data” and then click “delete”.
Now check if the play market is working, if not, then in the same device manager, click on it. You will see “turn off” and “stop”, and at the very top right: “options”. Click on these options and click on the “Uninstall updates” line that pops up.
We check the functionality. If it doesn’t work, we carry out exactly the same operations with the Google Play Services application. To do this, after opening, click on the “Memory” option and click on the line: “clear cache”
If it works now, great; if it doesn’t work, move on. In the window where you went to memory, click another option: “Data Management”, and then click “Delete all data”.
NOTE: If you cannot find the required options yourself, then completely clear the entire cache of your phone.
The second reason why it doesn’t work on the Android play market is that Google account failure is disabled
If the above does not help, try deleting your Android's Google account - this may help solve problems with the Play Market.
To do this, go to the Android settings and go to “Accounts”. Select your Google account and then remove it from your phone.
Then we return to the account settings and select “Add a new account” - enter the data and add.
Sometimes, to fix the problem, you may need to use a different account. Then go to the new Google account registration form and make a new registration.
Just before doing this, clear the application cache and play store data, and only after cleaning, go to the “Settings> Accounts” section of Android and add a new Google account.
After logging in, try using the play market. If the store is unlocked (working), you can stay in the new account or try to return to your old account.
The third reason why it does not work on the Android play market is the wrong date and time
It may seem small, but it's true set date and time may be required to login to Google servers.
If you have the wrong date or time set, Google servers will have problems synchronizing your settings. As a result, you will not be able to log into the Google Play Store.
For installation correct date and time, go to “Settings => Date and time” and it is best to select automatic setting.
If, until now, everything has been configured for automatic settings, try switching to manual and enter exact time and date.
The fourth reason why it does not work on the Android play market is the use of a VPN or proxy server
If you use VPN or proxy servers, this may be the cause of problems connecting to the Play Market.
Proxy server settings can be easily checked. When connecting via Wi-Fi, go to Settings => Wi-Fi, and then click on the network you are connected to. From context menu select "Change network".
There will be options for Wi-Fi networks. Check the "Show advanced options" box and make sure that under "Proxy Server Settings" the position is set to "None".
The second option is VPN - it can be different here. The first option is to use a VPN app.
If you have it, try disabling it or removing it completely. The second way to connect to a VPN network is to add VPN network settings.
Go to Settings, then select More details... under Wireless & Networks.
Open "VPN" and make sure the list doesn't have one configured VPN connection. If you have one, remove it.
The fifth reason why it doesn’t work on the Android Play Market is that the Internet is blocked
Android can have many applications that are used to manage your internet connection.
They allow, for example, blocking access to individual applications. Some devices (for example, Huawei) have a built-in function that allows you to manage applications for connecting to the network (“Settings => Data transfer management => network application” - make sure that the play market has access to the Internet using a cellular connection).
If you have an application (for example, No Root Firewall), make sure that it is not configured in such a way that it blocks access to the Internet in the Google Play Store. You can also try removing it completely for testing.
If you are trying to connect to the play market, with using Wi-Fi, turn off completely wireless network and activate cellular data.
Check connections to the store on the mobile Internet. If at the beginning you tried to connect to the store via Mobile Internet, try to do it exactly the opposite - turn off cellular communication and connect via Wi-Fi only.
Look, maybe you accidentally disabled applications or system services, without which the play market cannot work (for example, a download manager).
Go to Settings > Apps or Settings > Manage apps and then go to the accessible apps tab (or scroll through the contents in bottom part list).
Everything from phone applications will be there. Check if any of them are related to system services. If something is disabled, turn it on.
That's all, however, in the case when nothing helps, there is another “extreme” option - reset the phone settings and restore to default. Please note that you will then lose all data, text messages or photos stored in internal memory phone.
To restore the default settings, go to the Settings menu and then select Backup & Reset. Select Factory Reset and wait for the phone to reset to default settings.
If none of the above helped, contact your best friend with a description of the problem - this is the comment form below. Good luck.
The problem of the Play Market not working (today it is Google Play) is quite unpleasant and is faced by thousands of Android device owners every day. If this problem has not bypassed you, then in this material you can gain a little knowledge and quickly put your smartphone or tablet in order.
Various errors and failures that may cause the Google Play store to not work are caused by several reasons. By carefully studying them, you can quickly solve your problem and do everything to avoid encountering it again in the future.
Why isn't Play Market working for you? Main reasons
Let's look at the reasons in more detail:
- The service really doesn't work. This case is a very rare occurrence. But if it does happen, you just need to wait until its work is resumed.
- The date and time on the device is wrong. Generally, this reason will cause a “no connection” notification error in most cases.
- There are problems with the network. Make sure the Internet is working and the connection is established correctly. If you use mobile Internet, we recommend checking with us.
- Freedom program. It always blocks access to Google services.
- Changed hosts file. As a result of installing and using certain applications, such as the above-mentioned Freedom, system partition Android some changes are happening, in particular in the hosts file. In this case, the user needs to make a small editing of the file, returning it to its original state. How to do this, look below in this article, where ways to fix this problem are discussed.
Ways to resume the functioning of the Play Market
Let's consider ways to solve the problem depending on the reasons. If you know the cause of the problem, you can immediately select a solution from the list below. If not, then you will have to try all the methods.
- Reboot your device. This simple action helps in approximately 50% of cases. By the way, we recommend rebooting the system if errors occur during operation of any other programs.
- Make sure Google Accounts is turned on. This can be done by going to the Settings menu, then to the Applications section, and then selecting the All tab. Scroll down to the bottom where disabled programs are located. If you find “Google Accounts” here, just select and enable it and everything should work. Otherwise, read on for other methods.
- Reset Google Play Market and Google Play Services settings. To do this simple operation, you need to go to the settings menu and select the section responsible for managing applications. Next, find these applications in the list and apply “Erase data” and “Clear cache” to each of them. You also need to apply “Uninstall updates” separately to the Google Play Market.
- Reinstall Google Play. First remove installed version Google Play (in older versions of Android this is the Play Market), and then download the latest current version. Install the program and reboot the device.
- Make sure your system is set to the correct time. There are cases in which the date and time get lost. As a result, after trying to open the store, users often see a “connection failed” error. To solve the problem, you need to go to the “Settings” menu, then “Date and time”, and set real time, date and your time zone.
- Check the availability of your Internet connection. Make sure the Internet is turned on and working on your device. Open your browser and try to go to any website.
- Configure hosts correctly. Many of us use programs that silently make some changes to our system file hosts. One of the most common such programs is Freedom, with which you can make free in-game purchases using so-called “fake data”. If you use this utility or a similar one, you must first stop it by going to “Settings” -> “Applications”, then find the desired program and click on it. Now select "Stop". Then remove completely.
To edit the hosts file, you must have root rights. To search and edit, we recommend using file manager Root Explorer or ES Explorer.
It has content something like this:
And it should be like this:
All garbage automatically created in this file must be removed. To do this, follow the instructions (using the ES Explorer application as an example):— Launch the file manager and go to the system root (top level) by clicking the “/” button at the very top of the application window.
- Find and open the folder called “etc”.
— This folder contains the hosts file we need. Open it as text and remove everything unnecessary from it. Then save and make sure that there is now only one line left with the text 127.0.0.1 localhost.
After this procedure, try to see if the Play Market is working.
- Reset settings to factory defaults. We recommend using this method only as a last resort, when no other actions have led to desired result. The fact is that as a result of such a procedure, all information is deleted from the internal memory of the device and it would be nice to have backup copy to restore your data later.
To perform a reset, go to “Settings” and select “Backup and reset”, and in it the item “Reset data” (in earlier versions of Android: “Privacy” -> “Reset data”).
The Play Market is a very powerful service of applications and other content for the Android mobile platform, which is maintained by Google. If it does not work on your smartphone or tablet, then most likely you have experienced one of the problems described above, since hundreds of specialists are responsible for the technical condition of this service and are constantly monitoring it.
If nothing works or maybe you know other ways to solve this problem, please communicate below in the comments, helping other users.
Many people are familiar with the situation when, when trying to launch an application, Google Play Market An error window appears on the screen of your Android device with the message: “Google Play Service has stopped.” There can be a great many reasons for this - for example, a malfunction of the gadget itself, technical problems with Google services, etc. However, this does not make it any easier for the user - after all, in fact, the Play Market is main program smartphone, and its inoperability may lead to problems in the operation of other applications.
What is Play Market?
Google Play or Play Market(previously Android Market) - service included in the set pre-installed applications Google. The Play Market is installed by default on all smartphones and tablets running Android systems. This service is an in-system store for games and applications, and allows users to download only verified files to their device.
Unfortunately, like any other software, the play market prone to crashes, technical failures and the effects of viruses. In some cases, in order to eliminate problems in Google work Play, the application has to be completely removed and reinstalled.
What to do if the play market is not working?
Let's look at a few of the most simple ways configure the Play Market and restore its functionality.
- Reboot the device. Rebooting the Android system is the first thing to do when problems are detected in the operation of any service, including the play market. Very often the problem occurs due to a normal system freeze, and disappears by itself when rebooted. In addition, sometimes malfunctions can be caused by “garbage” in the gadget - for example, remnants of already remote applications or a large cache size. If the reboot helped and the play market was restored, download some special application(for example, Link2Sd or SdMaid) and use it to clean the device from unnecessary files- this will have a very beneficial effect on the operation of your smartphone.
- Network check. Before you take drastic measures, make sure that your device has no internet access lost. Check availability and speed network connection- perhaps your telecom operator has some technical problems, or you simply forgot to top up your balance. If there is no connection, problems with the application will resolve themselves when it appears. If everything is fine with the connection, proceed to the next steps.
Setting the time and date. Such a minor nuance as an incorrectly set date or time can affect the operation of Google services. Enter the gadget settings, go to the “Date and time” item and set the correct values. It will be even easier to launch automatic synchronization with network time, having previously selected the correct time zone in the appropriate settings item.- Google account activation. It is possible that your account is simply disabled. This is easy to check - go to the appropriate settings section and, if necessary, enable your Google account. This will almost certainly eliminate the problem of launching the play market.
- Reset Google settings Play Market. This method is also quite effective. It is aimed at clearing the Play Market cache, and is performed as follows:
- Enter the gadget settings.
- Select the "Application Manager" or "Applications" section.
- Go to Google Play Market.
- In the application management window, select “Erase data” (or “Clear cache”).
- After cleaning, restart your smartphone.
- Uninstalling updates. Follow steps 1–3 of the previous method. In the application management window, select "Uninstall updates." After this, the service will return to the original version, which worked properly. It is quite possible that the device, due to its technical imperfections, simply does not accept software updates.
- Reset Google Play services settings. If the previous methods did not have an effect, try the following manipulations:
- Go to your device settings and then to Application Manager.
- Select Google Play Services.
- In the application menu, select "Clear cache".
- Checking the Download Manager. It is quite possible that while using the gadget, you accidentally turned off the “Download Manager”, which caused the Play Market to not work. What to do in this case? Try going into the device settings, and then into “Applications”, go to “All”, find “Download Manager” among the applications and turn it on by pressing the corresponding button. Reboot the system and check if the Play Market is working.
- Removing a Google account. Keep in mind that using this method may result in the deletion of important information, so be sure to back up your data ahead of time.
- Go to the gadget settings menu.
- Select “Accounts”, and in it - your own account.
- Click on the “Delete” button, then restart your smartphone and log in to your account again.
- Removing applications that interfere with the play market. It's no secret that more or less advanced users of Android devices often install applications from third-party sources, bypassing the Play Market. There are many reasons for this, and in the first place is the desire to receive full versions applications without paying the required amount. In particular, gamers often install software called Freedom, which allows them to make in-game purchases for free. If you have such an application installed on your gadget, try uninstalling it (be sure to stop its operation first - this is very important). Restart your smartphone and check if the play market is working.
- Full reset to factory settings. Do full reset should only be used as a last resort if all other means have failed. First, back up your important data, such as your contacts, and make sure the backup is successful. Then go to the settings of your smartphone, find the “Backup and reset” section there, and reset the settings.
What happens if you delete Play Market
If the play market flatly refuses to work, but you don’t want to take drastic measures and reset the gadget’s settings to factory settings, you can try deleting the application from your smartphone and installing it again. True, you can perform this action only if the device is rooted. If you don't have superuser rights, the most you can do is stop the application.
Removing the play market will affect the functioning of certain applications - in particular, Google services and those that require the market for correct operation. In some cases, the user may even need to flash the smartphone to restore its functionality. So think twice before deleting.
How to restore the play market?
If Play Market was removed due to a virus attack or you deleted it for the purpose of subsequent restoration, download the apk file from the official website of the application, install it and synchronize with Google account. This is not difficult to do - during installation, the application itself will prompt you to create a new account or log in through an existing one.
And lastly: at the moment, hacked (that is, modified in a certain way) versions of the Play Market are very common. In no case don't install them to your device: firstly, when downloading a file from an unverified source, you risk downloading a virus to your smartphone under the guise of the Play Market, and secondly, a hacked Play Market can disrupt the normal operation of the gadget, as a result of which you will have to reset the settings to factory or do a flashing.
