Probably, only unique owners of phones on the Android system did not encounter sudden and not entirely pleasant surprises from their devices when installing applications from the Play Market. Periodic sticking of the system, fast battery discharge and other "quirks" of the correct gadget with a creak can still be accepted and experienced. And what to do with the unknown and frightening phrases "Error code number 24, 20, 18 and others" when you have never heard of such an error in your life? Your best bet is to read this article further.
Errors related to installing apps from Google Play Market, great variety. Each of them is assigned a random number, but the reasons, as well as solutions, often coincide. The most common mistake hiding under a huge collection of different numbers is related to the cache of your Google play.
The reasons
If the device suddenly refused to update or install any application, and for any of your panic actions gives errors numbered 2, 3, 8, 11, 18, 103, you should pay attention to the state of your own cache. Typically, such errors occur during the installation of a new application or when updating an old one. They can be caused by an unnecessarily cluttered application cache. It is also possible that in the process of interacting with the application, incorrect files appeared in the system, which interfere with the correct operation of your device.
How to fix
There are two main methods of dealing with such errors.
Method essence |
Instructions for action |
Clear cache |
Remember that when clearing data from your phone, not only temporary junk files are deleted, but also your data, for example, passwords, email, and so on. |
Remove account from the system |
Don't worry, your data won't disappear anywhere. |
Video: How to Delete a Google Play Account
19, 919
These two errors are also related to your device's cache, but this time they are out of memory. Those. When installing or updating an application from the Google Play Market, your device simply did not have enough space to place all the necessary files.
The solution to the problem is extremely simple:
- go to the "Settings" menu,
- find the section "All applications", and then one by one click on each program in the list and clear its cache.
As a rule, these simple steps will help you free up some space for installation files. If the cleared space is not enough, you will have to sacrifice other files - boring games, unnecessary applications, images, audio files, etc.
Error code 20 in the Play Store
The most common cause of this error is a failure to access the proxy server or the loss of the Internet connection.
How to fix:
- First, check if your device has Internet access. If there is access and no disturbances in its operation are observed, go to the next step.
- Try restarting your phone. This will allow the system to re-optimize its performance and fix any malfunctions.
- In case restarting doesn't help, try resetting Google Play settings. How to do this has already been described above. You just need to open an account on Google Play and then clear your cache and data. After that, it's best to restart your device.
- Another possible way is to rollback android version... To do this, go to your Google Play account, as described earlier, but instead of the "Clear cache" and "Delete data" buttons, click "Delete updates". In this case, your device will delete latest updates Google Play application and you will be presented with an earlier version with which the phone system did not conflict. Reboot.
- If that still doesn't work, try resetting your phone to factory settings. Keep in mind that this will remove almost all information from the gadget - applications, games, contacts, notes, images, etc.
Error 24 when installing an application on an Android device
This error occurs if there was an incomplete installation of the application. If the application has been downloaded, but for some reason has not been installed, then various "quarrels" from the installation files for this application remain in the system.
How to fix:
- First, try logging into your Google Play account and clearing your cache. It is considered the most in a simple waybut not the most productive.
- Another way is to connect your device to your computer and delete the residual files yourself. This method is suitable for those who are confident in their own computer knowledge. If you are not afraid to delete important system documents, you can use it.
- Even more advanced users can access hidden files systems through root rights. If you are one of such computer geniuses, we give a tip: the remnants of the installer can be located in the sdcard / Android / data / data or data / data folders.
- Another possible option is to install a special cleaner program. It gives access to hidden system folders without root rights.
One of these applications can be Root Booster, which gives the smartphone owner a complete set of root rights to system files and will significantly simplify the process of managing a mobile device.
105
If you use a Wi-Fi connection, you can easily run into error code 105. It occurs because the servers or NDSL routers are not working properly. If for one or the other were initially set incorrectly or the settings are lost, you will instantly have problems downloading applications and their updates, since the device will no longer receive correct DNS addresses.
How to fix:
110
This error occurs in cases where the user has updated the version operating system or installed a third-party custom firmware on my device. The fresh system begins to conflict with the installed program files and the device starts to work incorrectly.
How to fix:
First, try updating the Google Play Market.
- Go to the application manager, find the Play Market and Google Play in the list.
- Go to the application interface and click on the "Force Stop" button. Perhaps its name will sound different, but you must understand that this is the "right" button.
- After the application stops working, clear its cache and data.
- Then restore the applications to work and restart the device.
Video: how to update Google Play Market
Another way involves working with the root file manager. To do this, you have to install an additional program that will give you root rights. The preinstalled file manager, unfortunately, does not allow you to directly work with files hidden in the device's system.
- Download the root browser app and install it.
- Use it to get root access to hidden files and folders.
- Find the data / data folder in the directory, and in it - the files of the application that you want to install or update.
- Delete the folder with these files (or files, if they are in the root), and then restart the phone.
If this method doesn't work, please reset your phone to factory settings. Remember to make a full backup of your data before doing this.
198
This error occurs if, when loading data, our manager accesses a "broken" file and tries to use data from it.
How to fix:
- First, you need to clear the Play Market and Google Play cache.
- Next, go to the "Download Manager" and click "Clear All". to be sure, you can clean up the cache of other Google services. For example, Google Hangouts, Chrome, etc.
- Then restart your device.
In general, as you can see for yourself, most of the problems are solved by getting rid of various file garbage that accumulates in the application cache during operation. However, remember that clearing the cache and restarting the device is not the first and only correct solution in case of a problem.
If you doubt your own abilities or are afraid of hurting your favorite gadget with your actions, consider contacting a specialist.
Has this happened to you? Find an interesting application and try to install it, but by clicking the “Install” button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common mistakes, what they mean and how and how to eliminate.
Solutions to such problems are based primarily on their own experience, as well as on the forum moderators of their readers. If you encounter other problems on Google Play, please describe them in the comments below, and we will try to help.
Error DF-BPA-09 (Error processing purchase)
Purchase processing error occurs quite often when you are trying to download an app. The problem does not go away by itself, so you need to open the settings.Decision:
This bug is specifically related to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:
- Open “Settings” on your device.
- Go to the Applications section and then to the Application manager.
- Go to the "All" tab.
- Find “Google Play Framework” in the list and click on it.
- Clear the app data by clicking the corresponding button.
Error code 194
The error occurs when you try to download games or programs from the Google Play Store.Decision:
To get rid of this error, you need to clear the data of the “Google Play Services” application.
- Open the Settings app\u003e Apps\u003e Application manager.
- Go to the “All” tab and find “Google Play Services”.
- Click on it and then clear the data.
- Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.
Error code 495
The problem occurs when downloading and updating apps.Decision:
Delete Google Play Store data in Settings\u003e Apps\u003e Application manager\u003e All\u003e Google Play Store. Also delete the Google Services Framework data.
Delete the Google account on your device, restart your device and add it again.
Error code 941
Aborting the update process.Decision:
Go to Settings\u003e Apps\u003e Application manager\u003e All\u003e Google Play Store and click the clear data and clear cache buttons. In the same section, find “Boot Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc: s-5: aec-0
An error occurred while retrieving information from the server.Decision:
Go to Settings\u003e Apps\u003e Application manager\u003e All\u003e Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, restarting your device and then adding.
Error code 504
The application could not be loaded due to an error.Decision:
Just clear data and cache google applications Play Store and Google Services Framework from settings. Go to Applications ”\u003e Application manager\u003e All and find them.
Another solution:
Try deleting your Gmail account.
Error code 491
App downloads and updates are not possible.Decision:
Delete your Google account, restart your device and add again. Next, go to “Settings”, open “Application Manager” in the “Applications” section. In the All tab, find Google Services, and clear their data and cache, and then force quit the application.
Error code 498
Interruption of downloads from the Google Play Store.Decision:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.
Select “wipe cache partition” using the volume buttons. Press the power button to confirm.
Error code 919
The app downloaded and installed, but it won't start.Decision:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, type of application.
Error code 413
Applications cannot be downloaded or updated. If you are using a proxy, remember that it can cause problems in the Google Play Store.Decision:
Find the Applications section in Settings, go to Application Manager, and then open the All tab. Find “Google Services” and “Google Play Store” apps in the list and clear their data.
Error code 921
You cannot install a program or game.Decision:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.
The package file is damaged
Google Play Store app store error.Decision:
Open “Settings”, go to “Applications”, then to “Application manager”. In the All tab, find the application that is causing the error and clear its data.
Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.
Error code 403
Upload is not possible and request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.Decision:
Sign in to Google Play Store with the correct Google account. Remove the app that was causing the problem and reinstall it by clicking the buy button.
Second solution:
Delete VPN settings. To do this, go to Settings\u003e Other Settings\u003e VPN.
Third solution:
You need to completely erase the entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create a new account and sign in to the app store with it. Then, reinstall this app.
Error code 923
Unable to download: Error syncing account data or insufficient cache memory.Decision:
Delete your Google account and unnecessary apps. The next step is to completely clear the cache through recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data won't be deleted. Add your account again.
Error code 492
The application cannot be installed due to the Dalvik cache.Decision:
It's very simple - clear the data of the Google Services and Google Play Store applications. To do this, go to the Settings section “Applications”, then to “Application Manager” and move to the last tab, “All”.
Note:If the problem persists, then you need to clear the Dalvik cache. Start the smartphone in recovery mode by first turning it off, and then holding down the “Volume up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to navigate and confirm by pressing the power button. As a last resort, you can do a full reset of the device.
Error code 101
The program cannot be installed because too many are already installed.Decision:
Remove old, unused applications.
Error code 481
There is a problem with your Google Play Store account.Decision:
Delete your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Decision:
Wait a couple of minutes for the Google Play Store to update. If the problem persists, then go to the Settings app, navigate to Applications, Application manager, and then go to the All tab. Find the Google Services and Play Store apps here, and clear their data and stop.
Error code 911
You cannot download the app.Decision:
First, try clearing your Google services data. If this did not work, then try downloading the program by connecting to another wi-Fi networks... You can also try downloading it using mobile data.
Error code 920
Unable to download a program or game.Decision:
Turn off Wi-Fi and turn on and then try installing the app again. Clear Google Play Store data, uninstall updates, and restart your device.
Another solution:
Try deleting your Google account and then restarting your smartphone and adding again. You can also add another account.
Error code -24
The problem is unknown.Decision:
To fix this error, you need superuser rights. Install Root Explorer, go to Data / data and find there a folder with the name of the application that is not downloading. Delete it and try again.
PC error code: aec: 0]
Decision:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find in the list of all Google Play Store. Delete its data and reboot the device and try again.
RPC error code: S-3
Unable to download the application.Decision:
Delete your Google account, then add it again. You can also try adding an alternative account.
If you have any other problem, then let us know in the comments, and we will try to help you.
Updated 02.22.2017
Error code 975 on Google Play
The good news is that error 975 is very rare and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.Google Play error code 963 on Google Play
This error is mostly encountered by HTC One M8 and M9 owners when they try to install something from the Google Play app store or just update the app.First solution
Try clearing the cache of the Google Play Store app as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.
Second solution
If this error is still present, then now try uninstalling Google Play Store updates and then clearing its data.
Third solution
Disconnect the microSD card. To do this, open the settings, go to the "Memory" section, and then click the "Disable" button. Now launch Play Store and try updating / installing the app again. If it works, then you can activate the microSD back.
Fourth solution
An update error may occur due to the application being on the memory card. Try to transfer it back to the phone memory, and then update through the market. If the process is successful, then you can transfer the application back.
Error code 944 on Google Play
This issue occurs during application updates. Users encounter it when the app store is down, that is, there is a problem with the company's servers.Decision
Visit the Play Store a little later. This is a temporary problem, so you just need to wait a bit.
Error code 940 on Google Play
Unable to download the application.Decision
Sometimes you just need to restart your phone, but if nothing has changed, follow these instructions:
- Open “Settings”, “Application manager” and search for Google Play Store in the list. Clear the cache of this app.
- Find the Download Manager application here and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space on the phone's memory. The application loads, but an error message appears on the screen, which interrupts the process.Decision
Delete installed updates Google Play Store applications. After that, try downloading the desired application again.
Error code 906 on Google Play (for 906 and 963 the solution is the same)
This error mostly occurs on smartphones such as HTC One M8 and M9 during app installs or updates.Decision
With problems installing or updating apps, you need to clear the Play Store cache and data. If that doesn't help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.
Error code 905 on Google Play
Difficulty downloading applications or installing updates correctly.Decision
Open the settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall the updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.
Error code 505 on Google Play
Two or more apps with duplicate permissions.Decision
You need to find out which application has the same permissions as the one that you want to install and then you need to uninstall it. To do this, you must locate the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display an alert, where the name of the program with which there are problems will be. It, as you might guess, needs to be removed.
Error code 501 on Google Play
If you can't open Google Play Store or complete the installation, then it's almost safe to say you have a 501 error.Decision
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything is synchronized (just don't touch your smartphone). After that, the 501 error shouldn't bother you.
Error code 497
Difficulty updating installed applications.First solution
Clear your Market data: open settings, go to the Applications section, and then go to the all applications menu. Find the Google app store in the list and clear the data and remove updates.
Second solution
Disable the memory card through memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.
Third solution
Unfortunately, this method requires superuser rights. With their help, you can remove a system application that does not want to be updated. Install the Root Explorer application from the application store, and then go to the system section of the phone (System / App) in it. Find the application here and delete the folder with it.
Error code 110 on Google Play
The application cannot be installed.Decision
Just clear your Play Store cache. If the problem persists, then try installing the app through the web version of the app store.
Play Market is an official store that allows all users of Android devices to purchase books, music, films and install games and applications. But when using it, problems may arise that will prevent you from performing this or that action. When an insurmountable obstacle appears, a notification will appear on the screen with a unique error code to help determine the cause of the problem.
When the error may appear
An error in the Play Market can appear at any time, but this article will only consider those that occur when downloading, installing and updating applications and games. These errors have the following numbers: 2, 3, 7, 8, 11, 18, 19, 20, 24,103, 104, 105, 110, 198.
The language in which the error will be displayed will depend on the country specified in your Google account.
Photo gallery: errors in the Play Market
Sometimes error 18 pops up when there is not enough free memory on the device Error 24 appears when the installation is incorrect One of the reasons for error 20 is the lack of a reliable Internet connection In most cases, error 110 occurs when working with devices that have an updated version of the operating system or recently installed custom firmware
Reasons for the error
The reasons for the occurrence of each of the errors can be the following reasons:
How to fix the problem
If during the installation, download or update of an application or a game, the process was interrupted and an error appeared with one of the above numbers, then follow all the instructions below one by one until the problem disappears. First, the simplest and fastest, but no less effective ways to eliminate the error will be described.
Reboot the device
Memory check
Before proceeding with the problem, make sure there is enough free space on your device for the application you are installing or updating.
Open "Settings"
Open the section "Memory"
Checking the amount of free memory
Changing the main memory
Internet connection check
Try downloading any other application or opening the page in your browser to make sure your internet connection is stable. If everything is in order, then we carry out the following instructions, if the problem turned out to be in the Internet connection, then it is already necessary to decide how to fix it, and not the Play Market.
Open your browser to check your internet connection
Disable antivirus
If any antivirus is installed on your device, then launch it and deactivate protection for a while. Try to take the action that caused the error. If the problem is solved, then remove this antivirus and try using any other. If the error reappears, go to the instructions below.
Disable protection
Cache is a special space on your gadget, reserved for temporary files that appear on the device after watching a video, listening to music and using various programs, including the Play Market. Sometimes a large amount of data in the cache can lead to incorrect operation of the store. In this case, it must be cleaned:
Go to "Memory"
Press the button "Cash"
Confirm clearing the cache
Stopping services manually
If the error persists after freeing memory and deleting the cache, then the problem lies in the Play Market application itself. The first thing to try is to disable and stop everything related to the operation of the store.
Go to the "Settings" application
Go to "Applications"
We pass to the subsection "All"
Choosing Play Market
Press the buttons "Disable" and "Stop"
We use the buttons "Stop" and "Disable".
Manual data and cache clearing
If the forced stop of all Google Play-related services did not help, then you need to clear the data and cache of all these services:
Go to the "Applications" section
Go to the list of all applications on the smartphone
We open information about the Play Market
Press the buttons "Stop", "Erase data" and "Clear cache"
Press the necessary buttons
Stop the Google Play service and clear the cache
Video: how to clear the Play Market cache
Rollback of Play Market updates
The error may have appeared as a result of an unsuccessful application update, which resulted in file corruption. In this case, it is worth removing all Play Market updates by rolling it back to the earliest available version.
Press the button "Delete updates"
Change Google Account
It may be that the device is out of sync with your Google account. To restore it, you need to re-enter your account:
Go to the section "Accounts"
Click on Google
Click on your login
Press the button "Delete account"
Log in to your account again
Video: how to change account
Reset content and settings
This method should be used only as a last resort, when none of the above has helped. The main disadvantage of resetting content and settings is that all the parameters you have changed since the day you activate the device, and all content contained in the device's memory will be irretrievably lost. You need to use rollback to factory settings when an error in the Play Market occurs due to problems caused by the operating system. The system, in turn, does not work correctly due to changes made to it using changed settings and installed applications. Before proceeding with the reset, be sure to download all the important information stored on your phone or tablet to another medium, and also remove the SIM card and memory card from the device so that they are not accidentally damaged during the reset.
Go to the section "Recovery and reset"
Press the button "Reset settings"
Features of error elimination for different versions of Android
There is another reason why an error with one of the above numbers may occur - an outdated firmware version or an too old phone model. If there is only one solution for the second reason - buy a new device that will support the application you want, then for the first reason there is another solution - a software update.
Go to the section "About the phone"
Go to the subsection "System Updates"
Press the button "Check for updates"
Video: how to check the Android system update
So, if an error appears in the Play Market with the code 2, 3, 7, 8, 11, 18, 19, 20, 24,103, 104, 105, 110 or 198, then you need to fix it manually. You can do this in the following ways: restart your device, set up an Internet connection, stop all applications associated with Google Play, as well as clear their cache and data, update the firmware version. But the only thing that will help you in a hundred percent of cases is resetting the settings and content, since the application cannot crash with the factory settings.
Manually editing the Windows registry to remove invalid ERROR_OPEN_FAILED keys is not recommended unless you are PC service professional. Errors made while editing the registry can cause your PC to malfunction and cause irreparable damage to your operating system. In fact, even a single comma in the wrong place can prevent your computer from booting!
Because of this risk, we highly recommend using a trusted registry cleaner such as Reimage (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 110-related registry problems. Using a registry cleaner automates the process of finding invalid registry entries. missing file references (like the one causing your ERROR_OPEN_FAILED error); and broken links within the registry. Before each scan, a backup copythat allows you to undo any changes with one click and protects you from possible damage to your computer. The best part is that fixing registry errors can dramatically improve system speed and performance.
Warning: Unless you are an experienced PC user, we do NOT recommend manually editing the Windows registry. Incorrect use of Registry Editor can lead to serious problems and require reinstall Windows... We do not guarantee that problems resulting from incorrect use of Registry Editor can be fixed. Your use of the Registry Editor is at your own risk.
Before manually restoring windows registry. You must create a backup by exporting a portion of the registry related to ERROR_OPEN_FAILED (eg.Windows Operating System):
- Click the button To begin.
- Enter " command" in search bar ... DO NOT PRESS YET ENTER!
- Holding the keys CTRL-Shift on the keyboard, press ENTER.
- A dialog box for access will be displayed.
- Click Yes.
- The black box opens with a blinking cursor.
- Enter " regedit" and press ENTER.
- In the Registry Editor, select the Error 110-related key (eg.Windows Operating System) you want to back up.
- On the menu File choose Export.
- In the list Save to select the folder where you want to save the Windows Operating System backup key.
- In field File name type a name for your backup file, such as "Windows Operating System Backup".
- Make sure in the box Export range value selected Selected branch.
- Click Save.
- The file will be saved with extension .reg.
- You now have a backup of your ERROR_OPEN_FAILED-related registry entry.
The next steps for manually editing the registry will not be described in this article, as they can most likely damage your system. If you would like more information on manually editing the registry, please see the links below.
Sometimes users of the Android operating system are faced with error 110... In most cases, this error occurs when working with devices that have an updated version of the operating system or recently installed custom firmware - for example, CyanogenMod or MIUI. The most common problem faced by owners of tablet computers, with Android smartphones, this happens less often.
Error 110 in Android occurs mainly when updating or installing apps from Google Play. This happens due to OS incompatibility: if you updated the firmware, the new software may be incompatible with the device's hardware, which is why this error occurs. This is also possible if you have upgraded or upgraded to some custom firmware.
How to fix error 110 on Google Play?
Below are the ways to fix this problem on your Android device. The methods are quite real and will certainly help you get rid of error code 110.Method 1: Update Google Play Store
To get rid of error 110, you can update your Google Play Store. This method has already helped a significant number of users and will most likely help you too. Let's see what needs to be done for this:You can now use the Google Play store without any errors. Restart your device and open Google Play, download and update the apps you need. If you are unable to resolve this issue with this method, try the next one.
Method 2: Using the root file manager
One of better ways fix the 110 error issue is to use root file manager applications... As you know, in most Android smartphones, the file manager is installed by default, but the problem is that it cannot access the root files of your device. This means that here you have to use third-party applications such as the Root browser.Root browser is a file manager application that allows users to access root folders on an Android device. To use Root Browser to fix error code 110 during application installation, follow these steps:
- Download and install on Android smartphone;
- Get access;
- Go to your SD card directory and find the "data / data" folder
In it you will find all the files related to the applications installed on your Android smartphone or tablet. Now find the application that you are trying to update or install and receive an error message with code 110. Delete the folder by holding it and clicking on the "Remove" button. Now restart your device and try to reinstall the app.
If error 110 is not fixed using this method, then try installing the app manually using the APK file. See below how this is done.
Method 3: Manually install the app
- Find and download the appropriate file to your computer;
- Now connect your Android smartphone to your PC and copy the file from your computer to it;
- Find the copied (downloaded) application file on your Android device using the file manager installed on your smartphone.
- Select this file and manually install the application.
Method 4: Factory Reset Your Device
Keep in mind that there is a need to do before proceeding with a factory reset of your device. Otherwise, they will be lost. We have repeatedly told how this is done, so we will not go into details. Performing the reset itself will not be difficult either - just select the appropriate function in the device menu.We hope that you will never encounter error 110. But if it does happen, remember this simple instruction, and one of the methods will definitely help you overcome the difficulties with downloading and installing applications.