Package added to the site
Means that the package does not yet have any status either from the mail of the sending country or from the mail of the recipient country.
Information about the parcel arrived electronically
The seller assigned a track number to the parcel and registered it on the mail website. But the parcel has not yet been delivered to the post office.
It may take from 2 to 14 days before it starts being tracked.
Received by mail
The parcel arrived at the post office, i.e. the seller brought it to the post office, there it was registered and sent to the recipient.
Transferred to customs
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
Customs clearance completed, released by customs
If the parcel is successfully checked by customs, it will be sent to the country of destination.
Left mail (Export)
Operation "Export" means that the shipment has been handed over to the carrier. The delivery time from export to import is usually the longest and it can take a long time before the postal item arrives in the recipient country.
Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail by cargo planes, which can weigh from 50 to 100 tons. While the shipment is in export, neither the country of the sender nor the country of the recipient can track the shipment on the Internet.
Delivery terms international shipments between export and import are not established (not regulated by documents). The delivery route is determined by the country of origin of the shipment, depending on the existing agreements with the air carriers and the availability of carrying capacity. During delivery, transit flights are used, which leads to an increase in transportation times and the time between export and import operations.
Import
The parcel is registered in the country of destination. The period of 30 days between export and import is normal.
Transferred to customs
Status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be violation of property rights, a commercial party, orientation to the party, where there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection certificate is drawn up and attached to the item.
Detained by customs
This operation means that the postal item was detained by the FCS employees for carrying out measures to determine the purpose of the postal item. Upon receipt of goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on the registration of items, since it becomes necessary to conduct customs inspection and document its results.
Customs clearance completed
This operation means that the customs have checked the shipment and returned it to the Russian Post. In many MMPOs, customs work around the clock: this is the only way to check the colossal volume of incoming mail from abroad in due time. Each customs officer is assisted by two postal operators.
Left MMPO (place of international postal exchange)
The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipments across Russia begin to operate, they depend on the type of shipment http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery
Arrived at the sorting center / Left the sorting center
After leaving MMPO, shipments through large sorting yards postal service follow the territory of the recipient country to their destination. In the sorting center, mail is distributed along the main routes of the country. Parcels are again sealed in containers and sent to the place of delivery, to the waiting recipient.
Arrived at the place of delivery
The shipment arrived at the recipient's post office (OPS). As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).
Dosyl. Submission.
Submission - the parcel was sent to the wrong index.
Dosyl - found an error and redirected the parcel to the correct address.
How to find out the status of a parcel from AliExpress
To check the status of an online order, you will need its track code - an identification number in a single database of international mailings. You can find out it in the form of the issued purchase, which is located in Personal account user.
Further tracking algorithm postal statuses is the same for all tracker services, including government ones:
1. Copy or write down the track number of your order to.
2. Paste or type it manually into the dedicated field on the tracking website.
3. Click Track. Wait for updates and downloads of the statuses of your package (usually it takes no more than 30-40 seconds).
Why the status of the package Aliexpress is not tracked
Possible reasons that the status of the package Aliexpress is not tracked on tracker services:
- you made a mistake when entering the order track number;
- the seller has provided you with a non-standard track code;
- the seller gave you a fake tracking number;
- 5-10 days have not passed since the registration of the sent order;
- tracking works incorrectly on the service you selected;
- mail databases are temporarily unavailable for technical reasons.
Why the status of the parcel from Aliexpress does not change for a long time
Did you receive a track code that was sent to you since the order started being tracked, but stayed in the "Accept" status for a long time? This may be due to the fact that you checked out the purchase during the annual sale or on the days before the holidays. In such cases, tracking issues are most often attributed to Chinese postal congestion and you need to wait a bit. If the status remains the same after 5-7 days, it makes sense to inform the seller or open a dispute.
If your package is in the "export" or "sent from the airport" statuses, and they do not change for a long time, you should not worry either. If tracking stops for 10 to 20 days, this is normal. On its way to the country of destination, most international postal items pass through several intermediate transit points. Some orders sent from are tracked in detail at all stages of movement. Others may "disappear from sight" after crossing the border of the Celestial Empire and reappear only after entering the place of international exchange in the recipient country.
We recommend that you be patient, but do not forget to keep an eye on the order protection counter. If there are 5 days left before the termination of protection, and your package is still not tracked, it makes sense to request an extension of the purchase protection time. This can be done by contacting the seller or by clicking on the "Extend protection" button in your order form.
We wish you successful shopping and hassle-free delivery of your purchases!
After you place an order on Aliexpress, the seller packs it and sends it to the post office or to a courier company. And in the tracking status of the track number, an inscription will appearCollection or Accept.This means that the post office has accepted your package. Moreover, the first record in the tracking system will be available no earlier than 6-10 days, since mail employees need time to register it and enter the data into the database.
Then the parcel will go to intermediate points, which will tell us about the status Opening (Arrived at transit point).Some parcels go through several intermediate points. This is normal and should not be scared. For transit points, there may be tracking records of when they entered and when they left. The parcel may "hang" in transit points up to 10-14 days pending further shipment.
Arrived at Sort Facility -the parcel arrived at the sorting point.
NULL-the parcel goes through intermediate points in China.
After the parcel has passed all the intermediate points, it may have a status Dispatching.At this stage, the parcel arrived at the MMPO, where the shipment is processed and prepared for export. The timing depends on the workload of the customs. But the standard is about 3-10 days. Not less.
If the goods have successfully passed all customs procedures, then we see a status that pleases us Departure from outward office of exchange (Export)... This means that the package has been sent to the country of destination. And it will take at least 10 days before the information appears in the database that the parcel has arrived in the country of destination. As soon as you see this status, then after 5 days you can start tracking the parcel on the mail site of the recipient country.
As soon as the package arrives at the destination country, you will see the status Import ( Arrival at inward office of exchange). Average time between export and import: 2-3 weeks. If the terms are longer, this means that your parcel just lies and waits for its turn.
After import, the goods are sent to customs, which we learn about from the statuses Reception at customs, Customs clearance ( Held by Customs). As soon as the parcel goes through all the necessary procedures, it will have a status Issue or Customs clearance processing complete ... And further tracking status Left MMPO ( Departure from inward office of exchange) .
After it arrives at the desired post office, you will see the status Came to the place of delivery... This means that you need to take your passport with you and pick up your package at the post office.
And the last entry that may be- Granted to the addressee... This means that the package has been received.
Have a question?Write it in the comments or contact the chatRussians have recently been increasingly ordering goods from other countries, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or acquaintances abroad, and they send gifts or just parcels to you in Russia. Delivery of goods across the territory of our country is carried out by the Russian Post or other postal companies, and the goods are transported through the territory of the sender by local carriers. As you approach the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the "export from the country of departure" status and all the others mean, as well as what to do if the parcel is missing or "stuck" somewhere.
What services can be used to track mailings
The most widespread and popular service was created by the Russian Post, it is called "Russian Post. Tracking of postal items". There you need to enter the parcels and confirm that you are not a robot. The system will show you where the package is at the moment. But, unfortunately, recently on the same "Aliexpress", the numbers of the items began to be drawn up in such a way that it is impossible to track them through the website of the Russian Post. You can use others instead.
So, there are sites for tracking goods from China, since a very large number of parcels are now coming from there. It is called Track24 and is located on the site of the same name, there are also 17track and ALITRACK. The last 3 do not request a check for a robot, but immediately look for the location of the parcel by the entered mailing number. The 17track service also shows the estimated arrival date at the recipient's post office.
If the product disappears from the tracking service or hangs somewhere in one point for a long time, then it is possible that they forgot to enter it into the program and you will no longer be able to track its movements until a notification comes from the mail that the parcel has been delivered. In this case, you can write to the seller by attaching a screen from the service "Russian Post. Tracking mailings" or any other, where the problem is shown. After the expiration of the delivery period, the seller, with your consent or you yourself, can extend the delivery time or return the money for an obvious reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, since the seller does not get in touch. It also happens that the money is returned or the product is ordered again, and the one that is lost comes.
Preparing for shipment
This means that a parcel consisting of one or more goods is being assembled or has already been completed and is being prepared for dispatch. The preparation process also includes paperwork and marking of parcels. Also, at this stage, the seller checks whether the purchase has been paid and has passed.
"Export from the country of departure"
This is the second status that a parcel acquires during transportation, unless otherwise provided by the seller or the transport company. "Export from the country of origin" literally means export from that country. This means that the parcel has a long delivery route ahead.
The time that is given for the delivery of the goods to the buyer usually starts counting precisely from the status "export from the country of origin". How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90 days. Therefore, you should carefully read the delivery conditions when placing and subsequent payment of the order. If the parcel is sent by your friend from another country, then the wait is much less, such usually arrive in 10-20 days.
Arrival in the country of destination
When the export from the country of origin is finished, i.e. the goods have left the country of the seller and crossed the border, the status of the package changes. There can be 2 options: either the goods immediately end up in the metropolitan sorting center, or it will be in a border, but already Russian city near the border that it crossed. One way or another, it will have the status "arrived in the territory of the Russian Federation" or "import to the country of destination" in the tracking services.
Arrival at the sorting center
Sorting centers are huge premises in a large city, which receive parcels and letters for their further distribution and sending to smaller points or to regional post offices. When the goods are exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.
In the sorting center, parcels are processed automatically, since it is almost impossible to manually process a huge number of boxes and packages, so it is important that the index is written correctly (the address cannot be read here), otherwise the parcel will go to another place.
Arrival at the pick-up point
When the purchased product has passed all stages of transportation, it goes to the post office nearest to the buyer. Within a few days, the postal employees write out a receipt and bring it to the recipient in the mailbox. If the addressee does not arrive within a week, a repeated notification is issued. The parcel, which has been unclaimed for a month, is sent back.
If a person tracked a parcel through online services and saw that it was in place, he may not wait for a notification, but come to the post office with the number of the shipment and, having named it and presenting a passport, receive a box with the purchased product.
If he missed all notifications and did not follow the status for a long time, then when trying to understand where the parcel is, he can see the status "export from the sending country" again, but now this country will be Russia, which means that the purchase went back. Only a dialogue with the seller will help here, he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a package from abroad, do not rely on notifications from the mail, but check the location of the goods yourself.
Cainiao is a popular Chinese logistics company, part of the Alibaba Group. Previously, the organization was engaged in postal transportation within the country, now it is the leader in economy class shipments to any part of the world. Cainiao is a method of delivery of practically untraceable postal items, with the exception of to the Chinese border or to the Yekaterinburg customs, where a new unknown number is assigned. Basic delivery time is 30-70 days. Parcels sometimes arrive in the mailbox. When you see the name of the shipping company AliExpress Saver Shipping or Aliexpress Standard Shipping in Aliexpress, the tracking is done through the Cainiao service. You can also notify about the receipt by phone from the local post office.
The advantage of this parcel supplier is obvious - the low cost of sending, which allows us to receive goods ordered in online stores with free shipping. The disadvantages are the uncertainty of their location and low transfer speed. Do not forget to track the warranty periods for the protection of the goods and open a dispute in time if you did not wait for a small package in the allotted time. Take advantage of our free automatic tracking service to track any domestic and international parcels and correspondence.
Tracking global.cainiao.com in Russian
We have translated all possible statuses of parcels during tracking on global.cainiao.com so that you can find out where your parcel is and what is wrong with it.
Parcels is an application for iOS and Android, with which you can track your mail delivered by Cainiao.
