Apple technology, despite all its reputation, can also fail, baffling the user. Moreover, while showing tips that your iPhone is locked, connect to iTunes: how to unlock it and prevent similar situations - we will analyze in this article.
Reasons for the error: "iPhone is locked, connect to iTunes"
Before deciding what to do next, you need to figure out the reason for the message that the iPhone is turned off, so connect to iTunes. Such a situation can easily arise as a result of repeatedly entering an incorrect password, for example, if:
- you yourself have forgotten or changed it;
- someone from your family or friends confused the smartphone and tried to unlock it with their password;
- an outsider wanted to access the device in your absence.
To prevent the device from blocking, you need to try to enter the password correctly and not exceed the limit of attempts. And of course, do not give it to strangers and children, who may accidentally block access.
Accordingly, the solutions to the problem of how to unlock it, if the software says that the iPhone is disabled, connect to iTunes, depend on knowing the current password. It also matters whether you followed the backup procedure before the problem occurred. If in both cases the answer is no, then you can say goodbye to the data on the smartphone - using the method recommended by the manufacturer will completely erase the contents of the device's memory. This is done for security reasons so that random persons cannot view personal information on any device.
A more gentle option, like unlocking the iPhone, if it is disabled and says, they say, connect to iTunes, is available if available. In this case, important data can be recovered.
Reset attempt counter
In some cases, when the device tells you to connect to iTunes to unlock your iPhone, you just need to follow this advice. If simply connecting to a computer with iTunes is not enough, try starting the synchronization procedure. It is not necessary to complete this process to the end, you can stop it with a cross or an arrow, if one appears. Then try again to enter the password from the device.
Important! Before connecting to iTunes, if the iPhone is locked, make sure that this is the same PC from which you have already connected. Otherwise, the program will ask for confirmation from the machine.
Restoring from a backup
If the copying process was in progress, you can connect to Aityuns via a computer as usual, and then restore data and access to the mobile phone itself (you need the same PC).
Connect the devices with a cable and turn on iTunes. The program will display the smartphone icon. If you have set up automatic synchronization, wait while the application copies the data. You can also start the process manually by clicking on the desired item in the device menu and then clicking the "Synchronize" button.
Next, you need to use a special button to restore. The program can warn about an outdated OS version - in this case, you need to update iOS to continue. Then you need to choose to restore from a copy.
Select the appropriate copy by date or size. If you used an encrypted save password, you will need to enter it to decrypt the previously saved copy.
On the device itself, you will also need to specify recovery from iTunes.
After that, wait until the end of the process. The password is cleared and the device can be used again.
How to unlock via hard reset iPhone
If the iPhone is locked and does not connect to iTunes - for example, the synchronization was not performed or was performed on another PC that has no access - the option with a full reset remains. In this case, the password will be destroyed along with other information.
First, you need to connect your smartphone to your computer, as in the previous method. Any PC or laptop with iTunes can be used.
Then, forcibly restart the machine. In new versions (8, X and subsequent), you need to quickly press the volume up and release, then just as quickly press the volume down once, then hold down and do not release the side button. Recovery mode should turn on.
For 7 and its Plus version, you need to hold down the volume down and the side key.
Finally, in earlier versions, press the side / top key and home.
After that, a choice of options should appear.
You need to click on "Restore" and wait for the completion of the procedure. Then set up your iPhone as if it were a new device.
Keep in mind that all actions in this mode are allocated 15 minutes. If the program does not meet the deadline, you will need to force restart the smartphone again.
Finally, there is another way how to unlock an iPhone without iTunes - contact a service center. The procedure will be the same as in the options described above, the only difference is that you do not need your own computer, plus a consultant will help you.
Important! Sometimes third-party applications are advised to unblock. However, in this case, there is no guarantee that the device will work at all. Support claims that the only way out is to use iTunes in one way or another.
Possible problems
If the iPhone is turned off, it says connect to iTunes, but when connected to a PC it only vibrates 3 or more times - you probably have problems with the cable or computer. Check it on another PC, with a different cord, or try restarting your smartphone. If these measures do not help, you should contact the service.
If you cannot connect to iTunes Store - check the connection, service operation, date and time, and also follow other instructions according to the article https://support.apple.com/ru-ru/HT201400 .
Apple is concerned about the security of user data, and in order to protect information on all iOS devices, it is possible to set a password. Its input can be configured every time the device is unlocked or after a certain time interval of its inactivity. By setting a password, the owner of an iPhone, iPad or iPod can forget it. With this in mind, Apple invites users to try to enter the correct password 6 times. If none of the attempts are successful, the device will be blocked, and the user will see a message that he will be able to try entering the password again only after a certain time. Having made a mistake 4 more times, the inscription will appear: "iPhone is disconnected, connect to iTunes".
IPhone or iPad recovery
Apple recommends that you perform a device recovery if the "iPhone (iPad) is disconnected, please connect to iTunes" error occurs. This can be done with preservation of data in the event that previously backed up copies were created using iTunes. In situations where this has not been done, it will be possible to restore an iPhone or iPad after incorrectly entered passwords and an error occurred only with data loss.
To restore iPhone after ten wrong passwords, you need to do the following:
After completing the device recovery procedure, the password will be reset and you will be able to use your iPhone or iPad again.
Remote password reset on iPhone and iPad
Another effective way to get rid of the "iPhone is disconnected, connect to iTunes" error is to reset it remotely. This can be done if the device was activated before the problem occurred. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device.
You can reset the password on the iPhone using the service from any computer, tablet, smartphone and other gadgets with Internet access. This requires:
All information from the device will be deleted and the error "iPhone is disconnected, connect to iTunes" will disappear. You will be able to restore the device from existing copies or configure it as a new device.
Additional password attempts on iPhone or iPad
If the error “iPhone (iPad) is disconnected, please connect to iTunes” appears on the screen, there is an opportunity to bypass it and get 10 more attempts to enter the password. The method is as follows:
If you succeed in resetting attempts to enter a password in the specified way, you can do this indefinitely, repeating the steps described above over and over again and getting 10 additional attempts to enter a password.
The volume of personal data on mobile devices is constantly growing. Previously, there was nothing interesting in the phone except the address book, SMS and photos. Now it stores social media profiles, bank cards, e-mails and much more that I would like to protect from prying eyes.
Setting a password is the simplest, but at the same time, a rather problematic method of protection. Ten incorrect input attempts will result in a complete blocking of the device, and a notification will appear on the screen: "iPhone is disconnected, connect to iTunes." How to unlock a smartphone after its appearance, we understand this material.
In case of loss or theft, Apple has provided protection in its devices that does not allow you to bypass the password lock using the so-called brute force. The "brute force" method is to gain access by selecting a combination. For example, for a standard four-digit code, their number is 10,000, and for an enhanced six-digit code, one million. Let's see how it works.
- The first time the smartphone is locked for one minute after the password is typed incorrectly six times in a row.
- The next attempts can be performed at intervals of 5 and 15 minutes. After the ninth time, the iPhone is blocked for one hour. During this time, you can try to write to relatives who may know the password or remember it on their own.
- If the last attempt fails, the smartphone is blocked completely. It is useless to write to Apple technical support and ask to return access to the device. The company does not store information about passwords and, accordingly, cannot help in this situation.
As you can see, accidentally locking your phone is not easy. In total, this will require at least an hour and a half of active action.
Unlocking
Despite the "formidable" appearance of the notification that appeared, nothing terrible actually happened. You just need a computer with iTunes installed and a little luck. Older versions of iOS allowed resetting the retry counter. Thus, by connecting an iPhone 4S or 5S to a PC, it was possible to ultimately unlock the device by consistently selecting combinations. In modern firmware, this loophole has been removed for security reasons. There is only the possibility of restoring from a backup copy.
Using a backup
If you have a habit of regularly backing up your iPhone content, you can breathe a sigh of relief. When you restore from a locally saved backup, the old password is automatically reset.
- We connect the smartphone to the computer using a USB cable. With default settings, iTunes will automatically open the Device Management page. If this does not happen, press the button indicated by the arrow. In the drop-down menu, select the iPhone that you have lost access to.
- Let's move on to the "Backups" section. The area indicated by the arrow lists previously performed backups. If the list contains a local one, click on the button marked with a frame.
- A small pop-up window will appear. By default, the system always selects the last copy to restore. Losing a small amount of data is inevitable even with regular backups, but it's still better than a complete erase.
Recovery mode
Not everyone creates local copies, many successfully use automatic data synchronization via the iCloud cloud. However, when your iPhone locks up due to incorrect password entry, you still have to resort to iTunes.
- We connect the device to the PC and use the forced recovery mode provided in case of serious firmware failures. For iPhone X and Series 8, the transition to it is as follows. On the left side, briefly press the volume up and then volume down buttons. After that, on the right side, hold down and hold the power button until the picture shown in the screenshot appears, displaying the iTunes logo and the Lightning cable connector.
- For iPhone 7 owners, briefly press the Volume Down button and then hold the Power key.
- 6S and earlier users need to press the Home and Power Off keys at the same time.
- After successfully transferring the smartphone to DFU mode, in the iTunes window, press the button indicated in the screenshot.
- A pop-up window appears with information about the consequences of the performed actions and controls. We press the middle button in it.
As a result of the actions performed, the program will automatically update the connected device to the latest version of the OS, simultaneously erasing all data from it and resetting the access password. The smartphone can then be restored from a cloud copy or set up as new.
Auto erase
Optionally, you can configure the function to automatically erase data on ten unsuccessful attempts. As a result, it is possible to solve two problems at once: to secure personal data in case of loss of the device and to prevent it from being blocked if you yourself forget the access code.
- Open the settings and look for the area indicated by the frame in the screenshot.
- Enter the password for access to the protected OS section.
- Scroll down the opened page to the very end. We translate the automatic erase switch to the on position.
With iCloud backups set up, this setting will save recovery time and avoid the need for a computer.
Possible problems
The unlocking operation does not always go as smoothly as described above. In some cases, errors may appear. Let's consider a few of the most common ones.
Find iPhone
Restoring from a local backup is impossible with the "Find iPhone" feature enabled, which is one of the main security measures in case of a device loss. Thanks to its use, it becomes available to search by location and remote wipe data. In our case, the appearance of such a notification means that you will have to use DFU mode to unlock.
After completing an authoritative restore, you can reanimate user data from a local or cloud copy.
iTunes won't recognize iPhone
In some cases, iTunes cannot recognize the iPhone when we try to connect to a PC with a USB cable. In the Windows operating system, an error code 0xe8000015 appears. Sometimes it is accompanied by additional textual information about receiving an incorrect response from the device. Usually this behavior is due to a discrepancy between the release of iTunes and the iPhone firmware, which means you missed a major update.
- We call the menu "About the program" and look at the number of the version installed on the PC. You can always check the relevance on the iTunes page and download the latest assembly for the OS used on the desktop from it.
- Force restart the iPhone. The device needs to be rebooted, not turned off and on again. The phone will still remain locked, but internal software errors will be eliminated. This operation is performed in the same way as the transfer to the recovery mode described above. Following these steps should resolve the connection error 0xe8000015, after which you can try to restore again.
Finally
As you can see, it is quite easy to remove the security lock, while the presence of a local backup is not always a necessary condition. To be guaranteed to save data, be sure to back up to the "cloud". In this case, even a complete reset of the device will not lead to their loss.
Video instructions
For a better understanding of how these operations are performed, watch the video below.
Most users may have encountered this problem, forgot the lock screen password, entered the wrong iOS device password six times in a row, and the device will be locked, then connects to the computer to restore it, but it didn't work. Well, how to unlock iPhone on iOS without iTunes and password? Today we will tell you.
iТunes failed to connect to iРhone because the device is protected by a passcode or to allow access, answer on the iPhone itself and it is blocked, this phenomenon - iРhone is disconnected connect to iТunes. When your iPhone is disabled, you need to restore your iPhone in order to access your device again. We now have several ways to help you reset your lock password through iTunes, iCloud, and other methods.
How to reset password on iPhone without data loss
This iPhone recovery method will not erase data and settings on your device. It will restore the iPhone system using the latest firmware file (.ipsw). You can use this method when your iPhone is not working normally, including:
The battery runs out quickly, the system crashes or slows down, a cyclic reboot, stuck in recovery mode / on apple / in dfu mode, black and blue screen, iPhone failed to update in iTunes, the screen is locked and others.
Open and select "Resolve All iOS Freezes" and "Fix Now", Tenorshare ReiBoot will display your device information and offer the latest firmware. Click Download to download the latest firmware.
After downloading the firmware, click "Start Recovery" to restore the system.
The whole process will take you 10 minutes. Your iPhone will be restored to the latest iOS after system restore.
How to enable forgotten password without iTunes and password
In Tenorshare ReiBoot, Recovery Deep can unlock your device. When iTunes doesn't recognize iPhone / iPad / iPod, this method will help you effectively. Launch Tenorshare ReiBoot, select "Solve All iOS Freezes" and on the screen, select "Advanced Mode" on the left button.
Advanced mode will erase all data and settings on your device. Click Next to continue.
Download the appropriate firmware and wait for Tenorshare ReiBoot to complete the system restore. After restoring iPhone, your iPhone is reset to factory settings. You can set up a new password for your device.
How to Unlock iPhone Lock Password via iTunes / iCloud
If you want to unlock your iPhone or iPad if you forgot your password without a computer, this is impossible. With iTunes / iCloud, the device data and password will be erased.
iTunes
Connect your device to your computer and open iTunes.
Wait while iTunes syncs your device and creates a backup. Select the "Restore device" menu item.
iCloud
If your iOS device or computer is set up with Find My iPhone, you can use iCloud to restore it.
1. Go to icloud.com/find from another device. If prompted, sign in with your Apple ID.
2. Select the device you want to erase. Click Erase Device to erase the data on the device and remove its password.
3. You can then either restore the device from a backup or set it up as new.
Video tutorial: "iPhone is disconnected connect to iTunes - how to unlock"
What to do, if IPhone asks to connect to iTunes? A popular question among new users and those who have not previously encountered a similar problem. The iTunes icon and the cord pulling to it may appear on the smartphone screen while flashing its firmware. Such an error indicates that during the iOS update, the Internet connection was interrupted, or the phone simply does not have enough free space to install all the necessary components.
If the iPhone asks to connect to iTunes, then you will not be able to use it normally.
The smartphone simply stops responding to any commands. Fixing such a problem is easier than it seems at first glance.
How to get iPhone working again?
If a similar problem occurs, then first you can try to restart Recovery Mode. If a cord and an iTunes icon appear on the smartphone screen, this indicates that the recovery mode is running on the iPhone, but due to a software error that has occurred, the process cannot be completed. To do this, hold down the "Home" and "Power" buttons and hold them for 15 seconds. After that the phone will restart and the error will disappear.
The second solution to the problem is to rollback to a backup. To do this, you need to connect your iPhone to iTunes. About, how to connect to an iPhone through iTunes, you can watch the tutorial video. Otherwise, we recommend using a simple instruction:
- Launch iTunes;
- We connect the iPhone to the computer;
- We are waiting until the corresponding icon appears in iTunes, which will indicate that the device is connected.
To roll back to the backup, after connecting the iPhone, go to the main iTunes window and find the "" field. We press this button and wait until the operation is completed. This may take about 15-20 minutes.
