Some users and potential buyers of iPhone and iPad mobile devices do not know what it is Touch ID, what it is for and how to set it up. To explain - Touch ID is a touch module built into a button that can scan (as well as read) your fingerprint, so the phone recognizes its owner and unlocks the screen to access the home screen.
Well, you get the idea, basically this fingerprint button serves as protection for the iPhone or iPad, while replacing the password on the lock screen. You can also use your fingerprint to purchase media content in the iTunes Store.
Not all iPhone and iPad models have a built-in Touch ID sensor. Starting with the iPhone 5s and up, Apple phones have started to include a fingerprint sensor. The list of models without Touch ID is below:
How to enable Touch ID fingerprint on iPhone
In order to put a fingerprint on your iPhone, which will be requested every time you unlock, you need to click on the Settings application:
By enabling Touch ID, you can unlock your iPhone or iPad using your fingerprint
Above are the screens for recognizing your fingerprint to log into an iPhone. But if you go to the Touch ID settings and turn on the iTunes Store and App Store, then the fingerprint can be used instead of and when purchasing applications, music, videos, etc. In the same settings, you can add fingerprints, those who are allowed to use your iPhone.
Touch ID is a unique fingerprint reader technology. It is equipped with such versions of Apple's mobile gadgets as iPhone 5s, iPhone 6 and iPhone 6 Plus. According to the manufacturer, this technology is more advanced in the models of the sixth line. However, on the forums, many users often complain that Touch ID is a rather poorly working element in both the first and second versions.
Touch ID is definitely a good idea. And not only in terms of marketing, but also for practical use. With the help of Touch ID, the owner of the iPhone can unlock his device, enter the accounts of some programs on the network, and make a payment using Apple Pay. But this is in the event that the technology functions smoothly, which is not always the case. As with any electronic mechanism, Touch ID sometimes also has problems. How to deal with them? Let's figure it out.
First, if problems were discovered after a recent firmware upgrade to version 9 (or more recent iOS versions), you may need to upgrade. This term refers to a system rollback to a previous version. But if the problems are not so significant, the best solution would be to wait for the next update.
All other problems are often caused by misunderstandings that do not imply anything serious. Therefore, the user can solve most of them on his own without contacting a repair shop. Moreover, there are not so many such problems, and the ways to solve them have long been known. This article will go over each problem and how to solve it in detail.
It often happens that the fingerprint does not work on the iPhone 6 or iPhone 5S. If the system has malfunctions, experts recommend making a simple reconfiguration. In other words, you need to retrain the gadget to recognize the fingerprint. When the first scanners came out, Apple took care of annual software updates for them. This is done so that the devices remember the fingers of their owners as best as possible.
Significant optimization in this area was carried out in the eighth version of the operating system. But as the practical experience of many users has shown, if the print is not regularly refreshed, after about a month, Touch ID will begin to malfunction. The reasons for this are usually the most commonplace, but at their core they are cosmetic in nature (the print is worn out, dry skin of the finger, and similar misunderstandings).
Considering the above, with Touch ID glitches on the iPhone 5S, you need to update the fingerprint in the gadget's memory. But before the procedure, you must wipe the display surface well and wash your hands. Then you should go to the iPhone settings, and after that - to the Touch ID password section. In this case, the earlier fingerprint must be removed via a swipe, moving along the display from the right side to the left. After this action, you need to click on the button for adding a fingerprint and again carry out the usual operation for entering a fingerprint, in accordance with the instructions.
Touch ID does not work in the App Store
This, like the previous described problem, occurs quite often. And this is usually due to the fact that the scanner does not interact with the App Store. As before, the cause is most often cosmetic factors. But sometimes the problem occurs due to malfunctions of the iPhone 5S software. Many users note that gadgets based on the eighth version of the operating system, or rather, the Touch ID technology in them, does not work in this store.
To solve this problem, you need to follow these steps:
- Click on the settings section, and then on the item Touch ID and password.
- Go to the technology usage section and disable the App Store.
- Reboot the device system.
- Return to original settings, turn on the App Store.
After all the performed actions, the Touch ID bug in the store should be removed automatically. Let us also remind you that if the user has not made purchases in the store during the day, the system will ask for a password when entering it again.
The fingerprint scanner does not work in principle
It so happens that the scanner itself fails, that is, it simply breaks down. Although this happens extremely rarely.
The complete inoperability of the technology after an update can signal a breakdown. In this case, you can try "Hard Reset" by making a backup procedure before that.
But if the problem is iPhone 5S software malfunctioning, a hard reset will usually solve the problem 100%. Otherwise, the user will have to go for repairs, since there is no way to do without competent diagnostics of the device.
Touch ID stops working at low temperatures
According to statistics, glitches in the operation of technology in winter or in cold conditions occur much more often. As always, the explanation for this phenomenon is simple. It's all about changes in the papillary pattern of the fingers, which changes when weather conditions change. It is, of course, not possible to determine such changes by eye. But smart Touch ID detects and crashes right away.
As you might have guessed, this whole thing is also treated through the renewal of the print. But here you can make everything even easier. It is enough to execute and save your "winter" print in the device's memory. To do this, you need to do the procedure as soon as you come from the street, and your fingers are still cold. Although, this is not a guarantee of a successful solution to the problem. According to iPhone owners, the above methods do not always cope with the situation.
If the scanner does not work in a dirty or damp environment
There is no need to go into long explanations here. Obviously moisture and dirt are preventing the system from scanning the fingerprint. This refers to the presence of dirt or moisture not only on the finger itself, but also on the surface of the scanner. Therefore, before the operation, you should thoroughly wash and dry your hands and gently wipe the scanner with a dry cloth.
But one important point should be remembered: you do not need to keep your hands in water for a long time when washing, since the skin will swell and the papillary pattern will change greatly.
However, Apple guarantees to fans of its products that the new sixth line of gadgets with the S Touch ID marking works more effectively with wet surfaces. But at the same time, the developers still do not recommend using the scanner when your hands are wet.
Breakdowns after repair: causes
In simple terms, in the process of repairing the device, the cable between the Touch ID and the telephone board may be damaged. This leads to the fact that the system is no longer able to determine the authenticity of the fingerprint. And after that, the gadget deactivates the biometric sensor. In such a situation, the replacement of individual elements in order to improve the operation of the technology is impossible. The IDs between the Secure Enclave and the third-party sensor will simply not match.
If the loop is completely damaged, then its restoration is an impossible task. The fact is that it includes ten tracks, consisting of several layers. And the thickness of each track is a tenth of a millimeter.
The situation is different with the elements of the Home button, which regulate the process of registering a press. Replacement is not difficult. However, unlocking the device from now on will be available exclusively through a password. It's easy to identify broken Touch ID through settings. To do this, you need to carefully consider the menu for adding new prints. It should be grayed out if there is any problem.
The only way to get a properly functioning sensor based on fingerprint technology is to use elements of another device. This means that you will need to install a new board and a Home button. However, this repair is very expensive for the user. It is advisable in such a situation to purchase a new iPhone. Of course, if Touch ID technology is very important to the user.
The Touch ID feature appeared for the first time on the iPhone 5S generation. With this function, the user gets the opportunity to improve the security of the mobile gadget. The essence of this technology is to use a built-in biometric sensor. The sensor is built into the Home button. It reads the user's fingerprint and then uses fingerprint scanning instead of entering a digital password.
Apple developers promise to release the second generation of the biometric sensor in the near future, which will significantly improve the work of this function.
Setting up Touch ID.
When buying a new mobile gadget, you need to activate your Apple ID, after which you can configure the fingerprint scanning sensor. To do this, you will need to perform several steps, which is not difficult. In total, the system can store five fingerprints on the device.
Before you start setting up Touch ID and fingerprint scanning recommend that you wash your hands thoroughly. Don't forget to wipe down the Home button as well.
Before scanning, we come up with and enter any complex four-digit password. This password will be requested if the Touch ID system for some reason cannot recognize the previously saved fingerprint.
Take your mobile gadget in the position in which you usually press the Home button. Next, put your finger on it and hold it until a slight vibration appears. The system will inform you that your finger can be removed from the scanner. Remember that you do not need to press the button too hard.
Next, the system will ask you to change the position of the scanned finger, which will allow you to get the highest quality image of the fingerprint. Use the edge of your finger to maximize the quality of your scan.
Setting up access when the device is already activated.
If your device is already activated, you can swipe setting up Touch ID through the basic settings. To do this, go to the menu item and select Touch ID. Next, you need to select the appropriate item Fingerprints and carry out the above procedures for saving and registering fingerprints.
Using Touch ID for App Store purchases.
This function is optimized with an app store to perform user authentication by scanning fingerprints.
To unlock a mobile gadget using the Touch ID function, you need to bring your finger to Home. Remember that you do not need to press the button itself to unlock your smartphone.
In the event that, when trying to read fingerprints, for any reason, it was not possible to unlock your mobile gadget, you will need to enter the password manually. It should be remembered that the fingerprint scanning sensor is disabled and requires manual password entry in the following cases:
When the device is rebooted.
In the event that the last unlocking was carried out more than 48 hours ago.
When you deactivate Touch ID in Settings.
If you want to use a previously saved fingerprint to activate the recording in Apple ID, you need to go to settings and activate the iTunes Store item.
Subsequently, when downloading a video or various programs, the system will display a request to scan a fingerprint.
We need to scan, after which the content you need will be downloaded. In this case, fingerprint recognition is performed in a maximum of five attempts.
Improving Touch ID performance.
In some cases, users may complain about incorrect scanning and recognition of the fingerprint system. We offer you fairly simple ways to increase the accuracy of the fingerprint recognition system.
System memory is capable of storing a maximum of five fingerprints. To make the system easily recognize the user, you can set the same fingerprint for different slots. To do this, you need to scan your one finger as if you were scanning different fingers. In this case, the recognition accuracy increases significantly.
Keep your biometric scanner clean. Therefore, periodically clean the Home button from dust and moisture. If there is dust, grease or dirt on the surface of the sensor, the recognition accuracy is noticeably reduced.
By installing the latest software version to date, you can significantly improve the accuracy of fingerprint recognition. The latest version of the operating system is optimized for Touch ID.
Greetings! The article is dedicated to the upcoming New Year holidays, and at any other time, I think, the information will be quite relevant and useful. Why did this instruction appear at all? The thing is that now on the market there are just a lot of offers for the sale of an iPhone with an inoperative Apple ID fingerprint sensor. No, seriously, not only the entire Internet is littered with such devices, but also numerous "real" points of sale.
And the most pleasant thing in this whole situation is the price. Oh yeah! Everything is very good here. Indeed, for such, at first glance, seemingly insignificant malfunction (and a non-functioning scanner is a breakdown), a rather large discount is offered on the iPhone itself. Why not take it? Let's figure it out together why you don't need to take ...
What is usually sold:
- iPhone (any model) with a non-functional fingerprint reader.
- The price for it is less (sometimes significantly) than for a similar product only with a functioning sensor.
- The seller assures that this is a new and absolutely normal iPhone - it is just refurbished (REF).
And because of the third point, confusion begins, because many have heard that Apple is releasing refurbished devices on the market. And this is so, only they have nothing to do with the iPhone with a broken finger sensor ...
iPhone without Touch ID - Officially Refurbished or Not?
No no and one more time no. Officially refurbished iPhones, so called "as new", are fully functional devices. Everything works for them - from the battery to the notorious fingerprint sensor. They are produced at the Apple factory, tested, have a one-year warranty (and in it is two years) and are supplied through official sales channels to dealers for sale. In general, they are all OK. I already wrote about such devices - in the comments there are a lot of interesting things directly on the topic of this article.
Important! On the new original, real, factory (call it what you want) iPhone - the fingerprint sensor will always work. Always. If during the sale it is indicated that the device is new and from the factory, but the scanner does not work for it, they are lying to you.
But the iPhone without Touch ID (also supposedly officially restored) is a completely different story. Where, and most importantly, what are they collected from? It is very difficult to find out specifically and for certain, but in general terms I will tell you now.
iPhone with a broken scanner - what is it and where does it come from?
So, we have found out that such devices are not produced by Apple, so where do they come from? Everything is very simple, these are ordinary used gadgets, only assembled from several devices. So to speak, "restored" by various craftsmen. A little more detail, for example:
You have several iPhones with different breakdowns - one does not have a display, the second is flooded with water, the third is doing well, "only" the motherboard is broken. You take all three, combine, parts of which you are not buying from the Chinese - here you have a "refurbished" iPhone.
It is clear that options are possible, but in general terms it looks like this.
And why the fingerprint scanner does not work for these iPhones, is it difficult for the Chinese to fix it? Yes, it's hard, and it's connected with this:
The motherboard and Home button (where the sensor is located) for one particular iPhone (the official one coming out of the factory) are one piece. If you substitute a button from another phone, the sensor stops working. This is done so that no one can hack your iPhone by simply connecting another button to it. Safety and security above all!
This bundle can only be “broken” at the Apple plant, which is what they do in the production of officially refurbished iPhones - where, I repeat, absolutely everything works.
Pros and cons of iPhone with broken Touch ID - can you buy it?
If you have not yet decided whether or not to buy such a device, then here is a list of the positive and negative aspects of such an event. Let's start with the cons. So, if the scanner does not work, then this means:
- What the iPhone figured out exactly - no one knows by whom and how.
- It is also assembled from what is not clear - spare parts can be both original and "Chinese".
- Considering the two previous points, even if now everything is working in it (except for the sensor), it is still a "time bomb" - any component of such an iPhone can malfunction and stop working at any time.
- Inability to use Apple services tied to a fingerprint (the same Apple Pay). In general, the security of your personal data is at great risk.
Are there any advantages? Yes, there are two of them:
- Price - the cost of an iPhone with a defective scanner is always less (otherwise who will buy them?).
- You may get lucky and come across a good device (more likely no than yes).
Hopefully everyone should now have the right opinion about the advisability of buying an iPhone with a disabled Touch ID sensor. If it didn’t work out, then I’ll tell you: buying such a device is a very big lottery with a minimal chance of winning, but with a huge opportunity to just throw money away.
Updated! As I wrote, buying an iPhone without Touch ID is a big lottery. In my opinion, there is no point in playing it. Moreover, when buying a normal iPhone, you can save money. How? Instructions:
- Among the stores you know, we find the one where the price of the iPhone is cheaper, and the refund for the purchase is more.
- Victory.
That's all - enjoy the phone and the money saved.
P.S. Agree that the information is useful - like the article, do a good deed :) And of course, write your questions in the comments. I will answer everyone!
Touch ID is a technology first introduced in the iPhone 5S that is used as an additional security feature of the iOS operating system and as a means of user identification. The essence of this technology is that a special biometric sensor is built into the Home button, which allows you to read the user's fingerprints and use them instead of a password to access the phone, as well as to make purchases in the App Store and iTunes Store.
As mentioned above, Touch ID was first introduced in the iPhone 5S, but the biometric sensor is expected to appear in the new iPad Air and iPad mini this year, and, of course, in the new generation of iPhone, which is expected to appear in the second half. 2014 year. At the same time, most likely, the new devices will also use the new generation of the Touch ID 2 sensor with improved recognition technology and, possibly, support for additional functions.
How to set up Touch ID
If you just bought the device, then going through the standard activation procedure at the first start, you can immediately tune Touch ID... To register a fingerprint and add it to the Touch ID database, you need to take a few simple steps. Immediately, we note that the device can store up to 5 fingerprints, which are stored in a special memory compartment of the central processor.
1. Before direct setting up Touch ID, we recommend that you thoroughly wash your hands and, most importantly, your fingers, as well as thoroughly wipe the Home button on the device. it is in it that the Touch ID sensor is built. Only then can you start setting up.
2. Before setting up the Touch ID sensor, you need to come up with and enter a four-digit or complex password. It will be prompted if Touch ID is unable to recognize the fingerprint.
3. Hold your iPhone the way you normally hold it when you press the Home button. Place your finger on the Home button and hold until you feel a slight vibration or until the system tells you to remove your finger. Don't press the button hard, just tap it lightly.
3. After the initial scan, the recognition system will ask you to change the position of your finger to complete the scan. Hold your phone as usual and place your fingertips so that the system can fully recognize the fingerprint.
How to set up Touch ID if your device is already activated
You can configure the Touch ID sensor and save fingerprints in the processor's memory, if the device is activated, through the basic settings. To do this, go to Settings and select "Touch ID and Password" in the main menu. Next, you need to select the "Fingerprints" item. The system will then offer the procedure for registering and saving fingerprints already described above.
Using Touch ID instead of entering a password and for App Store purchases
After you've set up Touch ID and entered your fingerprints into your iPhone's processor, you can use your fingerprint to unlock the device (instead of entering a password) and to identify yourself when shopping in the App Store and iTunes Store.
To unlock iPhone using Touch ID, wake up the device by pressing the Power button or Home button. After that, gently place your finger on the Home button without pressing it and the phone will unlock.
If Touch ID fails to recognize the fingerprint within three attempts, then you will be prompted to enter the password that was set when setting up Touch ID. It is also worth noting that the Touch ID sensor is disabled and a password is required if:
1. The device turned on after reboot
2.More than 48 hours have passed since the device was last unlocked
3. You want to go to the "Touch ID and Password" item in the device settings
To use Touch ID as your Apple ID (to make purchases and downloads in the App Store and iTunes Store), you need to go to the settings, select the "Touch ID and Password" item and activate the "iTunes Store, App Store" item there.
Gently bring your finger to the Home button, then the purchase will be made. Note that a fingerprint scan request will be requested every time you try to download content from the App Store or iTunes Store. If the sensor fails to recognize the fingerprint within 5 attempts, you will be prompted for your Apple ID password.
How to make Touch ID work better
Some users with Touch ID have complained about inaccurate recognition of their fingerprints by the system. There are a couple of easy ways to improve the accuracy of your fingerprint identification using Touch ID.
1. Touch ID processor memory can store up to 5 fingerprints. In order to make the finger recognition that unlocks the device more accurate, you can do the following: assign the same fingerprint to different memory slots. That is, in fact, you need to "scan" one finger several times, as if they are different fingers. Thus, the accuracy of your fingerprint recognition can be increased almost up to 100%!
2. Keep the Home button clean so that it is free of dust or moisture. The fingerprint recognition accuracy directly depends on the sensor surface, therefore, naturally, if there is grease, dust or dirt on it, the fingerprint recognition accuracy is noticeably reduced.
3. Make sure your device has the latest software - Apple may programmatically make changes and enhancements to built-in iOS features. For example, iOS 7.1.1 officially introduced improvements to Touch ID, making fingerprint recognition more accurate and smoother.
After updating the software, we recommend that you delete all registered fingerprints and re-add them to make Touch ID as accurate and convenient as possible.
Set up iPhone at a service center
No problem! If you want to comprehensively configure your new iPhone, transfer data from your old phone to a new one, or install applications, you can always count on the help of our service center specialists. You can read more about the services that we provide on our website by clicking on the link - "".
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4 comments to the article "How to set up Touch ID on iPhone 5S, iPad Air 2 and newer"
It's safe enough. How much we played with the fact that to activate the iPhone using a print even left on the film, and then applied, the iPhone has never been activated.
Yes, the code helps you unlock your iPhone if for some reason you can't unlock your iPhone using your fingerprint. It's good that the security system is so duplicated. It happens that Touch ID stops working due to damage and then the ability to unlock via a passcode is a very good solution. And remember, I write everything down on sheets and keep it in one place, and I advise you to do this and keep it in a certain place for this.Andrey, for me, as for an engineer - your words are like a song! After all, we have to fix iPhones from different owners \u003d)
For even more protection, you MUST put a PIN on the SIM card and turn off notifications on the locked device. Then the protection of the iPhone will be at its maximum.
This function makes me absolutely delighted, cool! But I'm a little worried if I can be one hundred percent sure that the system recognizes only my fingerprint. And if, for example, my hands are dirty, the system will offer me to rescan again? I read that there are 5 attempts. It’s also necessary to remember the password or write it down on a piece of paper and carry it with you ((
A very handy feature. Although it resembles the work of criminologists, in fact, it provides very powerful protection, because each person's fingerprints are strictly individual. And the fact that you need to keep the Home button clean for more accurate and better fingerprint recognition is another weighty argument that you need to keep your gadget clean)
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