Incorrect algorithm specified Sberbank ast. Instructions for government customers on eliminating errors when setting up digital signatures

Incorrect algorithm specified Sberbank ast. Instructions for government customers on eliminating errors when setting up digital signatures

21.02.2022

Sberbank-AST is an automated bidding system for procurement, sales, auctions for municipal, state and commercial structures. To access Sberbank-AST, you must obtain the status of an entrepreneur, and at the same time, an electronic signature, which is a kind of digital key for accessing the system. Using the same key, electronic documents are signed (where it is allowed). Where and how to get an EDS for Sberbank AST, does it have an expiration date? How much will it cost to create an electronic digital signature of a bidder?

General information about EDS

EDS for trading Sberbank AST makes it possible to trade on six different sites accredited according to the standards of Federal Law 223 on Public Procurement. In addition to Sberbank AST, these are:

  • Unified electronic trading platform;
  • AGZRT;
  • MICEX;
  • Russian Auction House;
  • ETS-Tender.

Registration of an EDS at Sberbank AST also allows the use of an electronic signature in digital document management to verify a user (including as a legal entity) on the websites of the State Services. Currently, there are about 100 such systems of electronic interaction, where it is allowed to sign a contract for Sberbank AST via EDS, and their list is regularly expanded. Therefore, obtaining an electronic signature is, first of all, expanding business opportunities.

How to get an EDS?

According to the established rules on the part of Sberbank AST, registration, verification and receipt of a new EDS for Sberbank AST is carried out at Authorized Certification Centers. There are currently eight of them in the Russian Federation:

  1. Sberkey.
  2. Korus (operates on the territory of the CIS).
  3. National Certification Authority.
  4. Tensor.
  5. UC "Garant".
  6. National Center for Marketing and Price Study.
  7. SKB "Kontur".
  8. Taxcom.

The conditions for obtaining and verifying an EDS for Sberbank AST remain the same, as well as the requirements for documents. It is worth considering that their list changes regularly, is adjusted, so you should clarify it immediately before submitting an application.

At the moment, in order to obtain an EDS, individuals will need:

  • the passport;
  • SNILS;
  • certificate of assignment of an identification number;
  • application form for the issuance of a certificate.

Entrepreneurs will also need to provide an extract from the USRIP or USRLE (depending on the form of the enterprise).

What is the price?

How much does an EDS cost for Sberbank AST? The total cost can be set directly by the certification center, depending on the range of services used. Each of them has the opportunity to provide information support, as well as assist in the preparation of a package of documents for filing an application. Accordingly, these services are added to the cost of the EDS itself.

The average price is from 5 thousand rubles a year.

Expert opinion

Vladimir Anatolievich Sorokin

It is also worth considering that today there are two variations of the electronic signature. This is the so-called "Individual" and "State". It is for trading on Sberbank AST, as well as for taking part in various kinds of bidding and auctions, any one is suitable. The differences between them are mainly in additional functionality (interaction with different portals of public services).

How are electronic documents signed?

Electronic documents are signed according to the established standard. The first step is to install compatible software (for which certification is provided by the Federal Tax Service). Many of those who actively use EDS, including at auctions at Sberbank AST, recommend installing CyberSafe, arguing that the source code of this program is open, so everyone can study it and make sure that there are no "viruses" and other malicious code (which confirmed by the presence of a license from the Federal Tax Service). And, of course, the program is free.

Next, install the received digital certificate through the program (as a rule, it is issued on a carrier, and a copy is sent to an e-mail box). For legal entities, if they received several certificates (for each employee separately), you will need to install all of them in turn.

It is also worth noting that in order to check the EDS Sberbank AST or use it to sign documents you will need to use a computer with an installed operating system of the Windows family, moreover, editions 7 or higher (8, 8.1, 10, including corporate versions).

It is also necessary:

  • install CIPF CryptoPro CSP version 4 or higher;
  • install the latest Chrome or Internet Explorer browser (Microsoft Edge included with Windows 10 will not work, so you will need to download a compatible browser).

If you plan to use Internet Explorer specifically, the address of the Sberbank AST electronic trading platform must be added to the list of trusted sites. On the first signing attempt, the browser will also ask for permission to use ActiveX controls. Naturally, it is necessary to allow the use of this technology.

Unfortunately, on Linux systems, as well as on MacOS, it will not be possible to fully work with EDS - compatible software has not yet been developed for them. Partially this problem can be solved with Wine (emulation of the Windows software environment through the kernel libraries), but no guarantees of stable operation are provided. FSN and representatives of Sberbank AST do not recommend using this option.

Using EDS for trading on Sberbank AST

How to add an EDS to Sberbank AST? First of all, you need to register on the site in the prescribed form, then enter your personal account. The certificate is downloaded from there from the main page. It contains detailed step-by-step instructions, so even inexperienced users should not have problems.

Expert opinion

Vladimir Anatolievich Sorokin

Accredited Site Specialist

How to sign a contract on the Sberbank AST platform using an electronic signature?

Just like any other document.

That is, you must first download form from personal account(all fields will be automatically filled in), then - sign a document through a program like CyberSafe(any application for working with EDS), then - upload an already signed electronic document to your personal account.

It is worth considering that this feature will only work during an active trading session (in other words, during working hours according to Moscow time).

More detailed instructions on all the nuances of working with Sberbank AST can be obtained at. Everything is described there in as much detail as possible, including the technical requirements for a PC and its software component.

Possible problems when working with Sberbank AST

The most common mistake is an error during the signing of Sberbank AST. In most cases, indicates that the software environment does not meet the minimum requirements or that incompatible software is being used.

If the content of the signature is empty Sberbank AST (meaning, when signing the act), then this may indicate that the process is running outside of working hours (that is, the site is not working), or that the user has not given permission to use ActiveX in Internet Explorer. This will also happen if the Sberbank AST site itself has not been added to the list of trusted domains.

In total, how to sign a contract for Sberbank AST? To do this, you will need to obtain an electronic signature from a certification authority. This is possible for individuals, and individual entrepreneurs, and legal entities. The very process of creating a signature takes literally 1 day, but on the condition that all the necessary documents have been submitted to the certification center.

Here is a window with an error in the AP Continent began to appear ... to be honest, I did not immediately understand what the problem was. And he even advised me to install the latest version of the continent, but .... let's figure out what the problem really was.

Key signing error 0x0000065B

1. First of all, we check the license term of your Crypto PRO - this is in the Control Panel - double-click on the CryptoPRO CSP icon and on the "General" tab - in the "Validity period" line - most likely you will read "Expired")))

2. I'll tell you how to get around this error - when there is no license, and writing a letter to the treasury - there is no time to receive it (payments must be sent now), there is a way - change the date on the computer back, just remember when you last entered the Continent AP is successful, and change to the same date. The method is working (with date change), but then do not forget - you still need to get a license key, because the lack of a crypto pro license will lead to a lot of other errors in various programs that require a digital signature.

The error occurs due to the fact that the VipNet CSP CIPF was not registered during the initial connection to the 1C-Reporting service. We invite you to read the registration instructions.

Product Registration InstructionsvipnetCSP.

1. To register the VipNet CSP product, go to Start → All Programs → ViPNet → ViPNet CSP → ViPNet CSP Config ( rice. one.).

Rice. one.

2. You will see the following window ( rice. 2.), select the "Register ViPNet CSP" item and click the "Next" button.


Rice. 2.

3. In the next window, select the “Request for registration (get registration code)” item and click the “Next” button ( rice. 3.).


Rice. 3.

4. In the "Registration request method" window ( rice. 4.), select "Via the Internet (online)". In this case, your computer must be connected to the Internet. Press "Next".


Rice. 4.

5. In the "Registration data" window ( rice. five.) fill in all fields and enter your serial number for ViPNet CSP (The serial number was specified during registration (Figure 5), it was also sent during registration to the e-mail address you specified (Figure 5)). Press "Next".


Rice. five.

6. If the registration was successful, the installer will notify you ( rice. 6.). Click the Done button.


Rice. 6.

7. The ViPNet CSP Settings window will open ( rice. 7.). Click the "OK" button in it.


Rice. 7.

The product is registered.

Many procurement participants, regardless of experience, face the problem of correct work on the electronic trading platform. These errors can be discovered at any time, including during the electronic trading process.

The consequences can be very different, namely:

  • Not submitted in time application for participation in the competition
  • Lost e-auction
  • State contract not signed on time

The three most common problems in working with an electronic signature

  1. The certificate of the procurement participant is not displayed on the electronic platform
  2. Electronic signature does not sign documents

In fact, there can be much more errors, but we will analyze the main and their causes, as well as outline possible ways to fix problems.

The most important thing is to remember that for the electronic signature to work correctly, you must use Internet Explorer at least version 8 and preferably not higher than 11 (with version 11 there are no guarantees that the signature will work stable).

The signing key certificate is not visible on the site when trying to log in

In this case, the error is caused by several reasons at once, namely:

  • Incorrect configuration of the signing key certificate
  • Internet browser configured incorrectly
  • Certification Authority Root Certificate Missing

How to solve a problem?

First of all, you need to make sure that you have correctly installed the public part of the certificate into the personal part through the CIPF (Crypto Pro). In this case, the version of the installed program is suitable for the type of your operating system.

Then, in the settings of the Internet Explorer browser, you need to add site addresses to trusted sites and enable all ActiveX controls.

Electronic signature gives an error when signing documents

Typically, this error occurs in a number of cases:

  • CryptoPro license expired
  • Inserted media with a different certificate

How to fix it?

To do this, you need to obtain a new license by contacting the Certification Authority. After the license has been successfully obtained, you need to launch CryptoPro and enter the license serial number.

In the second case, you need to check all closed containers (carriers) inserted into the computer's USB port and check that the correct certificate has been selected.

The system gives an error when entering the electronic platform

This error can be caused by a combination of the reasons listed above. As practice shows, such an error primarily appears due to an incorrectly installed Capicom library. We recommend that you check the presence of the installed library on your computer and pay attention to the need to copy 2 system files with the .dll extension to one of the Windows folders when using a 64-bit system.

In order for you to avoid such mistakes, before installing an electronic signature, read on installing and configuring an electronic signature or order an issue and configuration of an electronic signature in our company.


When working with the Treasury in the Continent AP program, some users experience a Key signing error with the number 0x0000065b. The error is rare but known. The most common reason is an expired license for the Crypto-Pro CSP. For some versions of the Crypto-Pro program, the installed distributions offer to enable full functionality for a trial period, they do not ask for the serial number of the product license, but they are blocked after a certain time. As a rule - in 2 months. After this time, the program that worked properly with the Continent AP program of the Treasury ceases to make it possible to sign documents with user certificates, giving an error 0x0000065b. The only way out in this case is to purchase the Crypto-Pro program and enter the serial number following the path: Start - Control Panel - Crypto-Pro CSP - General - License Entry.

How to check the license for Crypto-Pro CSP?

You need to launch the program shell along the path: Start - Control Panel - Crypto-Pro CSP. In the first welcome window of the program, you will see the type of your license and its validity period (see the figure below).

If it didn't help

If the recommendations for checking and installing the license did not reveal a problem, a technical failure in the Continent AP program is possible, which causes a key signing error 0x0000065b. Here you should check for possible conflicts between the program and the Firewall, Anti-Virus installed on the computer or reinstall the user's personal certificate, before that by clearing the saved certificate passwords in the Crypto-Pro program. This is done as follows:

Start - Control Panel - Crypto-Pro CSP - Tools - Delete saved passwords - Ok

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