China Post is a state-owned enterprise and is responsible for the regular transportation of items both within China and abroad. In recent years, it is this postal service that passes the main traffic from online stores to other countries.
It has strategic partners, and one of them is Russian Post, since the Russian market is one of the most priority ones for Chinese online stores. China Post, together with Russian Post, are constantly developing postal communication between countries, opening new air flights and routes.
What do you need to find and check a China Post parcel?
To track China Post shipments, you will need a tracking number and a tracking service. It can be done:
- on the official website of China Post (tracking will be in Chinese);
- on the website of the Russian Post (after sending it the items for further shipment);
- in Russian in the tracker site (the information will be complete - from reception by employees of the Chinese post office to delivery to the addressee).
What are the pros and cons of tracking postal items from China on the China Post official website?
Let's see how to use the official service. To check the numbers, you need to follow the link https://dey.11185.cn/web/#/waybillno. A page in Chinese will open with a form that you need to fill out - enter the track code in the line.
Click on the green button, wait a little, and when the picture with the puzzle appears, you need to solve it. You need to move the arrow so that the missing element (it will be to the left) snaps into place and you get a full-fledged picture. Getting to the right place is difficult.
Obviously, this verification method is inconvenient. It requires special knowledge, patience and time to translate information. An inexperienced user will not understand anything or get confused.
- Official and reliable source.
- The tracking page address changes periodically, and it is almost impossible to find it from the main page of the China Post website. For example, earlier it was possible to check the parcel on this page intmail.11185.cn, and when its address changed, no information about this appeared on the China Post website.
- China parcel official website http://www.chinapost.com.cn will be tracked in native language. But automatic translators from Chinese into Russian do not translate well yet.
- It will not be possible to solve the captcha the first time, you need good eyesight and an aimed hit.
Where to track China Post by track number in Russian?
In Russian, it is most convenient to track the shipments of China Post on the website. Our tracker simultaneously processes the tracking data of all carriers involved in the delivery. We will show you all the stages of movement - from receiving a parcel at the China Post office to delivery to the recipient at the Russian Post office, and we will correctly translate the Chinese tracking statuses into Russian, English and Ukrainian.
- Russian-language simple interface;
- Only the track number is required;
- Automatic translation of shipment statuses;
- Timely updating and processing of information;
- You can save the tracking history of your tracks so that registered users do not need to re-enter numbers.
What shipping methods does China Post offer?
China Post uses all types of transportation: air, sea and land. Shipping method affects transit speed, cost, and trackability.
- Shipments that can be fully tracked are called registered. In the track, the first letter indicates the type of shipment - for small packets, the number will start with R (registered), and for parcels, with C;
- Unregistered are called China Post Unregistered, which is a generic term for untracked shipping. The track code will contain the letter U.
Small packages (shipments up to 2 kg) are sent by China Post using:
China Post Ordinary Small Packet Plus This is the most economical and longest delivery, so you can track the movement only in China, but in Russia, Belarus and Ukraine it is impossible. Although the Post of Kazakhstan and several other countries show the movement of the parcel in full. China Post Registered Air Mail (China Post Air Mail) China Post RAM is an international air shipping. The cost of services is calculated based on each 150 grams of a parcel. Such shipment is fully tracked from its beginning to delivery to the addressee. China Post EMS ePacket This is an expedited delivery of small items weighing no more than 2 kg (for Israel - no more than 3 kg). EPacket items are served by EMS China Post. In the country of the recipient, the local government postal service takes responsibility for the shipment. The parcel is received at the nearest post office of the addressee. Such delivery will be slightly more expensive than China Post Unregistered, but noticeably faster.Parcels weighing more than 2 kg and less than 30 kg (for some countries the maximum weight is 20 kg) are sent:
China Post Air Parcel This option is well suited for larger and heavier items. Although this is an air delivery method, it takes an average of 25 days. China Post Air Parcel can be tracked all the way to the addressee.
Courier delivery to the door:
China Post EMS This is a service for express delivery of parcels from 0.5 to 31 kg. Weight is rounded up to a multiple of 0.5 kg. So, for example, when sending a shipment weighing 2.1 kg, you will have to pay for 2.5 kg. The cost for the first 0.5 kg is approximately 1850 rubles (201 yuan), for the next 550 rubles (60 yuan). Therefore, more often in this way expensive and valuable, but not heavy things are sent. The departure must be registered and a track code is assigned to it. EMC of Russian Post will be delivered to Russia. It is considered the fastest and most expensive delivery.
How to determine the type of shipment of China Post by tracking number and what are they?
China Post shipments can be easily identified by the last two letters of the tracking number. This is China's geocode - CN. By these letters of the track, you can determine the sending country, but the receiving country is impossible.
The China Post international tracking number contains 13 characters and is of the following types:
- U x000000000 CN (UR123456785CN) - small packet, not fully tracked;
- R x000000000 CN (RA123456785CN) - Small packet with tracking;
- L x000000000 CN (LO123456785CN) - ePacket Small Packet with Full Tracking
- C x000000000 CN (CD123456785CN) - regular parcel with tracking;
- E x000000000 CN (EA375948012CN) - courier EMC delivery to the door of small packages and parcels.
Where to find tracking of China Post Air Parcel in Russian?
China Post Air Parcel - air delivery of large shipments weighing from 2 to 30 kg. Available for most countries and regions of the world with branches postal service... All parcels come with tracking, and in Russian they can be checked on the website site, since on the official website all information will be in Chinese.
The maximum size of parcels for the sum of three dimensions cannot exceed 3 meters, and the length is 150 cm. Shipping to Russia for 1 kg costs 1600 rubles (170 yuan), and each subsequent one is about 550 rubles. (60 yuan). In other countries, rates may differ.
This method is less in demand than China Post Registered Air Mail, since in China all the same, they often buy all kinds of small things. And, nevertheless, on Aliexpress there is even free delivery by China Post Air Parcel if the goods cost more than 2,000 rubles. Paid delivery of the lightest goods for buyers costs from 150 to 400 rubles.
All track numbers for China Post Air Parcel begin with the letter C: CX 000000000 CN, CP 000000000 CN, CT 000000000 CN, etc.
In tracking, the first status will be in Chinese, it says the shipment is accepted at the China Post office. The latter reports delivery to the addressee. Intermediate statuses show the passage of sorting centers, points of international postal exchange and customs, first on the Chinese side, then on the Russian side.
How long to wait for a parcel from China and how many days after dispatch can you start tracking?
Delivery time by China Post may vary from 14 to 90 days. This may be affected by Chinese national holidays, which number 18, and European New Year... Two weeks of February in the PRC are considered practically non-working, there are New Year (according to the lunmouan calendar) holidays.
Tracking will start as soon as China Post registers the shipment with its tracking system. This usually happens within a few hours after acceptance. But on busy days, the primary processing takes longer - in this case, you may have to wait a few days.
What if the package from China is no longer tracked?
China Post's shipment may no longer be tracked if:
- not enough time has passed since sending;
- the track number was reserved remotely, but the postal service did not receive the shipment;
- the sender provided an incorrect tracking number;
- the track code has only partial tracking in the territory of the sender's country;
- the parcel was lost at one of the destination points.
First, check the number with the seller again and try to punch it on our website. If your fears are confirmed - contact the seller for clarification. A few days before the expiration of protection, demand a refund through a dispute.
Where does China Post shipments arrive and how do I receive them?
All shipments of China Post can be received at your post office during business hours.
In the case of courier delivery by EMS China Post, a courier will deliver it to your home. But you can refuse delivery by courier and pick it up at the EMS office yourself. To receive you need a passport.
How to track my parcel from China without postal tracking number?
You will need an identification number anyway. If you do not have it, you will need to find out from the sender (seller or store).
For international parcels of state postal operators, it is brought under a single standard. Transport companies are not required to adhere to this rule and the number is assigned in any format or according to the invoice number. They can also be tracked on the carrier's website or in our service.
So, if commercial carriers SPSR Express, DPD, Nova Poshta, Mist Express, etc. will participate in the delivery of your order instead of Chinese mail, you can also follow it.
Tracking shipments from China to Belarus
A0000123456789PC - tracking number of the parcel from China to Belarus, order from Aliexpress.
16.09. the seller handed over the parcel to the Chinese logistician Flyt Express, who on September 19 in turn handed it over to Direct Link Postnord, a division of the Swedish Post and Danish Post.
Thus, three postal operators took part in the delivery of this parcel from China to Belarus.
Tracking this parcel on the site shows the movement very well, with all the changes of postal services involved in delivering the parcel.
Tracking of postal items from China to Kazakhstan
Departure JNTCU1234567890YQ. The tracking of this track from China is: 12.10. the parcel was handed over by the seller to the sorting center of the J-NET transport company in Shenzhen, the next day 13.10. transferred to China Post. Therefore, the track number RO123456789CN associated with this shipment will already be tracked by China Post.
Russian Post is the national postal service of the Russian Federation, which provides the following services:
- sending letters, parcels and parcels with the assignment of a tracking number and the ability to track the parcel of the Russian Post;
- sending free postage without tracking;
- money transfers and many others.
Online postage processing and EMS express service significantly speed up the shipment, and tracking makes it possible to file an application for tracking the shipment on time.
Methods for tracking parcels of Russian Post
You can track parcels of Russian Post in any convenient way:
- by phone: departures without registration (recorded only upon arrival);
- on the Russian Post website: you can track parcels from Aliexpress and Jum, but not at all points along the route;
- by entering the track number into a special window on the website of the Russian Post or another search engine.
The most convenient way is to use an aggregator, where tracking is conducted in all countries of the world, information is received around the clock online, the site works without interruptions. Up to 30 items of any kind can be tracked simultaneously.
Tracking Russian Post parcels by order number
Tracking parcels of the Russian Post can be carried out by the track number or order number, by entering the identifier in a special window. It is important to remember that only registered shipment can be tracked. You can register in your personal account of the Russian Post and receive notifications, this is applicable for all countries that are connected to the system.
How to track a parcel of Russian Post without an identifier
Parcels without a track cannot be tracked. You can find out if the package has arrived by phone or at the nearest post office. If more than 10 days have passed since the expected arrival, it is recommended to file on the wanted list.
How to track a registered letter of Russian Post
A registered letter is securities, important correspondence or documents sent after registration (permissible weight of items within Russia is up to 100 grams, abroad up to 2 kg). Such a postal item can be tracked by its track number.
How many days the package or letter is kept
Storage periods mailing differ:
- 30 days can be stored: letters, postal orders, small international items;
- 15 days - all other shipments;
- 7 days - court letters.
The storage period can be extended; this is done using a paid service upon a written application from the recipient. In order to avoid loss of shipment, timely tracking of postal items is necessary.
How to track an international parcel of Russian Post
International parcels of Russian Post can be tracked in the following cases:
- the cargo is accepted for shipment;
- delivered to the recipient's post office;
- received by the addressee.
International parcels of Russian Post can be tracked by the track number, which looks like this:
- RX000000000CN - parcels from China;
- ZA000000000LV and ZA000000000NK - a joint channel of the Russian Post and Aliexpress;
- ZJ000000000NK is a Russian Post channel with Joom.
The rest of the numbers should be tracked in other ways, for example, through an aggregator site, where information about all points along the route is sent online around the clock to your personal account. Also, this service makes it possible to connect notifications to your personal e-mail box for free.
How to find out how many days the parcel will arrive
You can find out after how many days the parcel will arrive when registering the goods for shipment. If the parcel is delayed, you need to start searching for mailings through the official website of the Russian Post.
How to send parcels by Russian Post
Sending parcels by Russian Post has become much easier over the past few years, as well as mail tracking, but some conditions remained unchanged:
- it is necessary to fill in the address of the recipient and the sender;
- indicate weight;
- choose a delivery method;
- indicate value;
- make an inventory of attachments, if necessary (at the post office);
- issue a cash on delivery shipment;
- put a “caution” mark on fragile loads.
A fully completed parcel can be handed over to the courier of the mail, or you can arrange the shipment of the goods in person at the department.
How to send a parcel out of line
Parcels to be sent out of line are issued in the official application of the Russian Post or through your personal account and must be paid online. Such a parcel can also be tracked by the track number.
How to pack and ship the parcel?
It is recommended to pack the parcel in a tight postal plastic bag or in a box. The sealed cargo must be sealed, leaving space for the address label. After sealing, the parcel is weighed. The form is glued in the middle of the top of the package, over the seal. For parcels issued online, a notification and a link to an electronic check are received. You can trace the parcel like any registered item.
How to send and receive parcels
The maximum allowed weight of the parcel is 5 kg, it is not difficult to send it. This requires:
- put the contents in the package;
- fill in the label (f. 7-P) and the customs declaration, if the shipment is made outside the Russian Federation (CN 22);
- hand over the completed forms and parcels to employees at the post office.
You can get the parcel at the department or order delivery.
Additional services
The list of additional services of the Russian Post is quite universal:
- a list of attachments (certified by the mail staff);
- cash on delivery (with payment by the recipient);
- declared value (insurance of postage);
- sMS notification of the arrival of the letter, as well as of receipt by the addressee (only for letters sent within Russia);
- with acknowledgment of delivery (the form with the recipient's signature is sent to the sender).
Tracking by track number is available for parcels with and without additional services.
C.O.D
Cash on delivery is the amount of shipping costs that the recipient pays. Such items must be registered and the value indicated in rubles.
Cash on delivery shipments are available for parcels in Russia and the near abroad, tracking of parcels in Russia is available on the website.
Home delivery
Home delivery of items weighing up to 2 kg can be ordered by phone from the moment the goods arrive at the recipient's post office. Online ordering service is available in Moscow and St. Petersburg.
What is express parcel and express letter
Express shipments EMS are urgent parcels and letters with courier delivery from the sender's door to the recipient's door. Additional services are also available to order, they must be reported to the courier before shipping. Delivery time and cost are calculated online using a postage calculator. You can track the postal item by track number.
It is convenient to carry out full tracking of Russian Post parcels on the official website in case of shipments within the Russian Federation, while it is more expedient to use a free aggregator site to track international shipments.
Russian Post tracking of postal items -the service "Russian Post Tracking" allows you to track the entire path of the parcel, the exact location, stages of promotion, the date of receipt at the department, which is useful in resolving disputes between the buyer and the seller.
Russian Post tracking postal items by identifier
The addressee at the "Russian Post" department is issued a check by the cashier serving him. It contains the data of the postal item, including the identifier, which is indicated in the line - Registered postal item, abbreviated as RPO. To track the movement of a letter, it must be indicated in the corresponding line of the request form.
The person concerned must:
- visit the official website of the Russian Post by following the link www.pochta.ru;
- enter the identification number in the "Postal identifier" field without specifying brackets and spaces;
- click on the "Search" button.
The system will display the required information within a few minutes. The automated system sends a notification to the email address, which contains detailed information about the movement of the postal item. The service is available only for registered users.
Registration on the website of the telecom operator is carried out by entering the name and surname and address email, mobile phone number.
Tracking package of Russian Post
How it works?
After purchase, the goods are packed and sent to the post office. There, the parcel is assigned a special track code in which the branch index, type of parcel, country of departure are encrypted. If the product was purchased on the AliExpress, Joom marketplaces, then this will also be reflected in the code.
Where to find the track number
If the package is international, then the track number is usually given to the buyer by the seller. It happens that with an inexpensive order, the seller may not indicate the code due to savings. In this case, the parcel can be tracked only when it reaches the territory of Russia. Here she is assigned a number for internal directions.
On the territory of Russia, a 14-digit digital code is used. It is displayed in the check issued by the Russian Post when the parcel is sent.
Example: 35005145009747
If a parcel, letter or parcel was sent to you, you need to find out the track number for tracking from the sender (online stores usually indicate it on the order page). When placing your orders, if possible, ask the seller to complete the registered item.
The international track number consists of two Latin letters at the beginning, in which the type of shipment and the mode of transport are encrypted, then there is a unique 9-digit code and ends with two Latin letters indicating the sending country or delivery service. Example of an international track number from the USA: AT536897214US.
Russian Post tracking international shipments
Today, tracking services are provided by almost all postal services. The ability to find out in real time the location of parcels has become available to anyone who has information about the parcel.
Parcels from abroad are marked with track numbers in accordance with the International Postal Union S10 standard. What is he like? 13-digit code consisting of numbers and letters of the Latin alphabet.
The first letter of the international track number contains information about the type of shipment: letter, parcel, parcel post, package:
A - uninsured parcel weighing up to 2 kg
V - insured registered mail, weighing up to 2 kg
C - a parcel from 2 kg or more
R - registered item weighing up to 2 kg
L - departure by air transport weighing up to 2 kg
E - express delivery service EMS over 2 kg
The second letter of the track number indicates the mode of transport:
A-B - air transport
T - airmail envelope
С - parcel post by airmail
R - railway or sea transport
R - first class in China
This is followed by an 8-digit unique departure code. According to the rules of the Universal Postal Union, this code should not be repeated for at least 12 months. 9 digital symbol - a verification code that is calculated using a special formula and is needed to eliminate an error. If the user of the system makes a mistake in typing, the system will notify about it using the verification code.
The last two letters indicate the country of the sender or, in some cases, the own code of a large shipping company, for example YP - Yanwen Logistics.
Example:
1.R / V ********* GB - small package from UK
2.C ********* DE - parcel from Germany
The Russian Post Tracking service registers in its system only codes marked with the letters L, V, C, R, E. Parcels with other letters are not registered by the system. In this case, you need to search on the mail site for the country from which the parcel was sent.
If parcel goes in transit, the service will indicate the cities on the way of the investigation.
Tracking problems, solutions
| № | Problem | Cause | Decision |
| 1 | The number is valid, but there is no information about the package | Information has not yet entered the system |
|
| 2 | Lack of track number | In this case, it is impossible to track the parcel. | You need to contact the post office |
| 3 | Track number is not tracked |
|
|
| 4 | Non-existent track number | Seller error | Check on special authentication services for track numbers. |
| 5 | Status does not update for a long time | Information did not get into the database | Wait 10 to 14 days. |
| 6 | Track is out of standard | Premise is not monitored | Usually comes under a different number. You can search on other tracking services and wait for a notification from the post office |
| 7 | Number missing letters | Most likely the seller sends by courier service | Request a website from the seller where you can check the status of the package |
Search for missing mailings
Delivery times in Russia are fixed in a regulatory document and, depending on the type of transport (land or air), are:
Moscow 4-8 days
St. Petersburg - 5-18 days
Large industrial cities - 8-18 days
Rest of the territory - 9-20 days
What should I do if the delivery time has expired and there is no parcel?
In this case, it is possible to start a search or receive compensation if it is proved that the loss was due to the fault of the Russian Post.
- If the shipment is international, you need to trace it by the track number and make sure that it got to the territory of Russia. From that moment on, the national operator bears all responsibility for the safety and delivery.
- 6 months have not passed since the dispatch. If the term exceeds 6 months, then the search application is not accepted
- Write an application for wanted list in any branch or online on the website, attaching a copy of the receipt and identity document
- Write a claim for compensation for loss in connection with the loss. In case of violation of the delivery time, the operator refunds 3% for each delayed day, but not more than the amount paid. If the delay exceeds 33 days, the operator will reimburse the shipping costs in full. In addition, the post office compensates for the cost of sending, therefore, the real cost of the parcel must be indicated in the search application.
- The sender and the addressee can initiate a search.
- Save all receipts, receipts, track numbers related to the wanted item until the end of the search term.
It takes 2 months to find the missing item. Compensation is paid no earlier than this period.
Payment will be refused if the loss occurred due to circumstances beyond the operator's control (force majeure), and if the sender specified the addressee's data incorrectly.
It happens that postal employees refuse to accept an application for search or ignore the application, then you need to write a complaint to the postal website and to Roskomnadzor. If these measures did not help, then the applicant has the right to go to court.
What are the conclusions?
Summarizing the above, we can draw the following conclusions:
- When making purchases in online stores, make sure that the seller is in good faith, otherwise you may not wait for your package.
- Require a track code from the seller or the sender. With its help, it will be possible to track the route of the parcel and calculate the approximate date of arrival.
- Please make sure the code is in accordance with the UPU-S10 technical standard or within the Russian standard.
- If the code does not meet standards and is not tracked in well-known services - wait for the usual notification
- If the delivery time has expired and the shipment has not been received, start searching for the parcel.
- Claim compensation in case of loss of the shipment from the postal operator.
- When submitting purchases from online stores, please indicate the true value of the item. In the event of a refund due to loss, the postal service will rely on the price tag provided by the seller.
Russian Post tracking postal items by number
How to track the movement of a parcel from abroad?
To track the movements of international postal items (IGO), a postal monitoring system has been developed, the main tool of which is a unique tracking number - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and when an IGO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.
Thanks to this system, it is very easy to find out the location of the IGO. This can be done on the websites of state postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.
What is tracking number?
Tracking number is a number for tracking the movement of your shipment provided by the postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.
The standard international tracking number is XX123456789XX:
- the first letters indicate the type of shipment, for example, CA-CZ - tracking package, EA-EZ - express package sent by one of the international express delivery services, for example, EMS, RA-RZ - small registered package with tracking, LA-LZ - small package without tracking
- followed by a unique eight-digit code, and the ninth digit is a check value calculated using a special algorithm,
- the last Latin letters indicate the country from which the parcel was sent, for example, CN– China, US– USA, DE– Germany.
Official and complete information is available here (PDF document, English).
Use the form provided on the UPU website (Excel spreadsheet) to verify that the tracking number is in compliance with the standard.
The seller has provided a tracking number, but there is no movement in the package.
- Information in the mail monitoring system may be received with delays. The normal situation is a delay of 3-5 days.
- The seller provided a pre-reserved number, but the package has not actually been dispatched yet. Wait 3-5 days and clarify the situation with the seller.
I just paid for my order and the seller has already provided a tracking number. All this is suspicious.
There is nothing suspicious about this, because the system of reserving postal items, which are redeemed in advance, has long been operating abroad. The seller only needs to enter the addressee's details and print the finished form with a tracking number.
What information can I get from my tracking number?
The tracking number provides the following information:
- method of sending IGOs;
- where (export) and where (import) the IGO is moving from;
- find out the stages of movement of the IGO - export, intermediate points of delivery, import, customs clearance, delivery to the addressee through the territory of the recipient country;
- mass of IGOs \u200b\u200b(not always provided);
- Full name and exact address of the recipient (usually this information is available on the official trackers of postal and courier services).
Based on the track number, the package is being sent to another country.
- The seller mistakenly provided the track number of another parcel or confused it with numbers. Ask for clarification on this point.
- A failure has occurred in the mail monitoring system. The package will still be delivered to its index and address.
- The seller deliberately provided a different track number, the parcel might not have been sent at all, hoping for a lack of experience or the client's carelessness. This is often the fault of Chinese sellers.
The IGO tracking number has a non-standard look. Why?
The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). Obtaining a non-standard tracking number has several common reasons:
- the parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal tracking number formation standards. Usually this number has only a numerical format and is tracked on the sites of these services or on aggregator trackers;
- the package is shipped from China via local carriers.
- the seller made a mistake in the tracking number. Here you need to check with the seller if the number provided is correct;
- the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers from Aliexpress. In this situation, only a dispute will help.
My order was shipped through a national postal operator, but no international tracking number was provided. Why?
Not all mailings will automatically receive an international tracking number. The fact is that all IGOs \u200b\u200bare divided into "small packages" and "parcels". A standard small package (parcel post) is considered a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible for an additional fee to register such an IGO and obtain a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.
Who should provide a tracking number for me?
In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after the order has been paid.
What determines the speed of delivery of IGOs?
There are many conditions and factors here. The main ones include:
- choice of delivery method - regular or priority (express) mail;
- the choice of the delivery operator is a public postal service or a private express carrier. The speed of delivery by private courier services can be 3-5 times faster than using regular postal services;
- features of the work of postal operators in a particular country. For example, the US post USPS is much faster than the Russian Post;
- the distance between the sender and the recipient;
- from the season, weather conditions, cataclysms. For example, during the period of Christmas sales and the pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.
When exactly will I receive my package?
There is no exact answer to this question. In this case, it is much more correct to operate with the concept - the expected delivery time. On the website of each national postal operator there is information about the average delivery time in one way or another to a specific country. Stores also provide this information when choosing a delivery method.
A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).
Delivery times for standard IGOs \u200b\u200bto Russia from the USA and European countries fluctuate within the following time limits:
- EMS shipments - 7-14 days.
- Registered parcels and parcels - 14-30 days (depending on the distance from the key centers of international postal exchange).
- Simple packages and parcels - 18-40 days.
- The average delivery time for parcels and parcels from China and Southeast Asian countries is about 21-40 days.
I was sent a package weighing 1 kg (for example), and according to the track number on the territory of Russia, the mass became 0 (or much less than 1 kg). What is the reason for this?
This is a very common situation when, after being exported to Russia, the package “loses weight” up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.
The second option is sadder. If, at some stage of delivery or customs clearance, the parcel has sharply lost weight, then this may indicate theft of the attachment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A package with a difference in weight must have an appropriate act.
DHL Express, UPS, Fedex was delayed by Russian customs (sent to the store). For what reason?
The most common reason is the excess of the investment cost limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:
Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small city on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.
My package ended up in another country. What should I do?
There are two possible reasons:
- The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry here, this is normal practice. Especially when delivered by courier services.
- The seller mixed up the tracking numbers or entered the wrong shipping address. This happens extremely rarely and here you should solve the problem directly with the seller.
The package was sent from the USA via USPS. What is it and where can you track such parcels?
Parcels sent by USPS can be tracked on the official USPS website or on our tracker.
Most common USPS statuses
Electronic Shipping Info Received - information about a postal item has been received in electronic form.
Shipment Accepted - accepted from the sender.
Arrived at Sort Facility - arrived at the sorting center.
Processed at USPS Origin Sort Facility - the item has been sorted at the pick-up point.
Dispatched to Sort Facility - left the sorting center.
Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but the delivery did not take place, because the delivery point was closed. The receipt was left to the recipient.
Processed Through Sort Facility - The postal item has left the sorting post office in the direction of delivery (export to the country of destination).
Customs Clearance - handed over to customs.
Customs Clearance delay (Held in Customs) - the parcel is detained at customs.
Customs clearance processing complete - customs clearance completed.
Delivered - delivered.
How do I know if a USPS mailing has left the United States?
Most often, IGOs \u200b\u200bleave the United States when the following statuses are assigned:
- Processed through USPS Sort Facility, JAMAICA, NY 11430
- Processed through USPS Sort Facility, LOS ANGELES, CA 90009
- Processed through USPS Sort Facility, CHICAGO, IL 60666
- Processed through USPS Sort Facility, MIAMI, FL 33112
- Processed through USPS Sort Facility, CHICAGO, IL 60688
- or International Dispatch
Where can I get information on the work of the German Post Deutsche Post DHL and where can I track parcels from Germany?
Detailed information about the work of the German state post and how to track IGOs \u200b\u200bfrom Germany can be obtained from our
Delivery from England via Parcel Force. What is it?
Parcel Force is a division of the Royal Mail of the United Kingdom express delivery cargo. On the territory of Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out more information about the work of the Royal Mail of Great Britain Royal Mail from our.
The delivery method for eBay is International Priority Shipping to Russia. What does it mean?
In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the United States at the delivery stage. More detailed information is in our.
The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the movement of my order?
Borderfree is a US-based logistics company that provides delivery services for US stores to international customers. The company operates as a regular sweat forwarder, which means that it picks up orders from stores in its US warehouses and then forwards them to a customer outside the US. The company charges a commission for its services. Borderfree contractors for delivery to Russia and the CIS countries are courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.
Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post
Recently, many sellers on Aliexpress have offered a choice of shipping via the postal operators in Switzerland and Sweden. For many, this raises a natural question - where does China and Switzerland Post ?! The point is that the Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious prohibitions of the China Post, Hong Kong and Singapore Post on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland / Sweden - Russia (other countries). The track number for such items is RXXXXXXXXXXCH for the Swiss Post and RXXXXXXXXXXSE for the Sweden Post.
Tracking is available on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se
My package was lost (attachments are damaged, completely or partially missing). What should I do?
In case the parcel was lost, you should contact your post office and write an application to search for the parcel.
In order not to become a victim of unscrupulous customs or post office workers and not to receive a brick instead of an iPhone, you should familiarize yourself with the receipt of parcels at the Russian Post offices
What does “sent to airline” status mean? How long will the package take after receiving the “sent to airline” status?
“Sent to airline” is the last status a package can receive while in China. After the parcel has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel will arrive in the country of destination within 2-4 weeks from the date of receiving the “sent to airline” status. Usually the “sent to airline” status does not change until the parcel reaches its destination or is delivered to the recipient.
Be careful if more than 30 days have passed since you received the “sent to airline” status and you still have not received your package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return the money to you, you need to file a claim.
What does the “Import Security Scan” status mean?
If your parcel has received the “Import Security Scan” status, there are three options:
- If the parcel was originally sent from outside of China, and the LOCATION column contains a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost parcel or a parcel that took a long time to arrive.
What does “Import Customs Scan” mean?
If your parcel has received the “Import Customs Scan” status, there are three options:
- If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means that the package was sent back to China from abroad. Typically, the package is sent back to the supplier and the recipient will receive it later if the supplier pays an additional shipping fee and resends the package.
- If the package was originally sent from China, and the recipient country is indicated in the LOCATION column, this means that the package was delivered to the customs of the country of destination and will be delivered to the recipient after customs clearance.
- If the parcel was originally sent from outside of China, and the LOCATION column contains a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance.
What does “In Customs-Control warehouse” status mean? How long will it take?
The status “In Customs-Control warehouse” means that the package is in the customs warehouse, awaiting inspection before export or airmail.
What should I do if the status of my package does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?
What does the status “Success find: 0 items!” Mean or “China Post has not received the parcel”?
If you tracked the package by the tracking number and the status of the package is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 parcels"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped parcel in the China Post database.
There may be several reasons:
- The tracking number is wrong.
- Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the parcel information.
- The seller did not ship the items for some reason, such as “out of stock,” but plans to ship them later.
To understand what is at stake in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily affix a non-existent number label to any package. The tracking number is invalid and the package cannot be tracked until China Post assigns this number to it. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in the payment details. Many marketplaces like ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to send the goods, and this number can already be used to track the parcel on the website within 48 hours after the actual date of dispatch.
What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?
- If you receive the tracking number within 48 hours of shipment, you may need to wait another two days for the China Post database to update.
- If you received a tracking number more than two days ago, you may need to contact the seller and check with him the real date of dispatch and the real number of the parcel. Tell the seller that you want to track the parcel by the number on the site within 48 hours after sending, otherwise you will file a claim. Typically, the seller provides a new tracking number, actual shipping date, or projected shipping date, which can be checked later on the site.
- If the seller gives you incorrect shipment information again or does not respond at all, you must file a claim with ebay, Aliexpress or Paypal and request a refund. You can also leave negative feedback about a scammer after a refund.
What does the “Export Security Scan” status mean? How long will it take?
What does “Export Customs Scan” status mean? How long will it take?
“Export Customs Scan” means that the parcel is ready for customs inspection. Once the customs check is over, the package will be sent by airmail.
What does “Arrival at inward office of exchange” status mean?
“Arrival at inward office of exchange” means that the parcel has been delivered to the customs of the country of destination. As soon as the customs clearance of the parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.
What does the status “Departure from outward office of exchange” mean? How long will it take?
“Departure from outward office of exchange” means that the parcel is ready for customs clearance. Once the verification is over, the parcel will be sent by air mail.
What do the statuses "NULL", "PEK NULL", "PVG NULL", "Opening" mean?
Some users, after searching on other sites, see that the status of the parcel is “NULL” (“ZERO”), ”PEK NULL” (“PEK ZERO”), ”PVG NULL” (“PVG ZERO”) or “Opening” ) etc. In fact, these strange statuses are errors as a result of incorrect translation of the China Post database.
How to file a claim and demand a refund for an incorrect parcel number and a parcel that has not been received?
Many recipients of packages delivered by China Post often ask the following questions:
- The website tracker informs that the package has been returned to the seller, but the seller does not confirm receipt of the return and refuses to return the money, how can I get the money back?
- The tracker shows that the package has been returned to the supplier, or gives the status "unsuccessful delivery". How do I get a refund from China Post?
- The status of the package has not changed for more than 40 days, I still have not received the package, can I contact the seller or China Post for a refund?
China Post does not work directly with the recipient. China Post only accepts inquiries and claims from a supplier who has an original receipt for shipment.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as soon as possible.
Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he / she cannot provide such confirmation, the money will be automatically returned to the buyer.
How to file such a claim for non-receipt of a parcel?
Ebay, paypal and aliexpress have a link to a web page called a "dispute resolution center" or a "claim center". You can file a claim for non-receipt of the parcel there. All detailed guides can be found on the website:
Is there a period when you can file a claim for non-receipt of a parcel?
YES. On ebay and paypal, you need to file a claim within 45 days of payment. On aliexpress, this period is 60 days.
What if I missed the deadline for filing a claim but still want a refund?
If you miss the deadline for filing a claim, then the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are more likely to come up with an option that suits you in exchange for a positive review. This will boost sales in their store.
What if I buy products on a site that does not have a "claim center" and I did not pay for the purchase through paypal?
Unfortunately, in this case it will be difficult for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on major marketplaces such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer protection.
If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known platforms - ebay or Aliexpress, but from unfamiliar sellers.
If the trouble did occur and you paid for the purchase with a payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:
China Airlines parcel status, PEK location. What is it?
The PEK code is assigned by the International Air Transport Association (IATA) to the Beijing Capital International Airport. This status means that the package was sent from this airport to the country of destination.
The national postal operator of the Russian Federation "Post of Russia" accepts, sends and delivers postal items on the territory of the Russian Federation and other states. In the offices of this national postal operator, the sending and receiving of both domestic and international parcels is processed.
If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and for international sending, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.
Both numbers comply with the S10 standard of the Universal Postal Union and can be tracked by both the sender and the recipient of the mail.
Russian Post tracking of postal items
Tracking of the Russian Post works for both domestic and international parcels, including EMS express shipments. Shipments within Russia have a tracking number consisting of 14 digits, the first 6 of which is the sender's post office index. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.
How to track a parcel in Russia?
It is easy to track the parcel in Russia. To do this, you need to know the tracking number of the parcel. At Russian Post, you can track only 14-digit numbers of domestic parcels and 13-digit numbers of international items.
Enter your shipment number in and our service will track your parcel at the Russian Post through the official website, as well as check all the necessary foreign websites of delivery services.
Russian Post tracking parcels by postal ID number
Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, but the Russian Post supports tracking only for two types, this is the international mail of the International Postal Union, and the tracking of shipments within the country.
Parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is check sum, in the conclusion there are 2 more letters, and this is always the code of the country of departure.
Shipments within Russia are assigned a 14-digit digital code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.
How to find a parcel by tracking number of Russian Post
It is easy to find the package by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the branch from which the parcel was sent and looks like 39401900000000.
International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel post, letter, then there are 9 numbers and the last 2 letters indicate the code of the country of departure.
Tracking ZA..LV, ZA..HK, ZJ..HK packages, shipments and deliveries
Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail is a type of mail created by Aliexpress in cooperation with Russian Post to reduce the cost of shipping inexpensive goods with Aliexpress.
Shipments with tracking numbers like ZJ000000000 HK - a type of postal items created by Joom Logistics in conjunction with Russian Post to reduce the cost of shipping inexpensive goods with Joom.
Such parcels have only 3 statuses:
- Accepted at the post office
- Came to the place of delivery
- Received by addressee
Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and the parcel will be found and issued at the post office by the number ZA..LV, ZA..HK.
Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time for the order to be transported from the seller's warehouse to the Latvian or Hong Kong post office.
The service site collects weekly information on the delivery times of 1.5 million shipments and uses this statistics to predict the delivery time of a parcel in the cities of Russia with an accuracy of +/- 2-4 days.
How long is a parcel or letter stored at the Russian Post office or storage time?
The shelf life of postal orders and letter-post, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the postal service agreement. Items marked "Judicial" are stored for 7 days.
The beginning of the storage period begins on the next working day of the post office following the day the item or postal order is received at the place of delivery.
After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express mail) are sent to the return address at the expense of the sender. If the sender does not collect the returned item during the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed
Receiving shipments by SMS code at the Russian Post without a passport
It is very convenient to receive shipments without a passport and filling out a postal notification using an SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through State Services.
Thanks to this service, you no longer have to fill out paper notices and show your passport. When you receive a registered letter or parcel at the department, it is enough to give your name or the number of the item, as well as the phone number indicated during registration. An SMS with a code will be sent to this number, which must be given to the operator in order to receive the shipment.
Receiving parcels at the Russian Post
Plain letters, postcards and small parcels are delivered to the recipient's mailbox.
The postman brings registered letters to the house and hands them over to the addressee against signature upon presentation of an identity card. If the addressee is not present, the postman leaves a notice in the mailbox and returns the letter to the office.
Parcels and other registered items can be picked up at the branch or ordered home delivery.
To receive a shipment at a branch, you need to present a notice (you can fill it out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.
If you do not have either a notice or a track number, upon presentation of an identity card, you can ask the Post Office employee to find the shipment by the name and address to which it was sent.
Russian Post search for missing parcels
Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the shipment period has expired, you can initiate the search for the shipment.
To start a search, you must submit an application on the pochta.ru/claim page or provide at any branch of the Russian Post:
- an application to search for a shipment within Russia or an international shipment;
- a check issued with the shipment, or a copy of it (the check is issued at the time of shipment);
- identification.
Applications for tracing domestic and international mailings are accepted within 6 months from the date of dispatch. Applications for tracing international EMS shipments are accepted within 4 months from the date of dispatch.
The application can be submitted by both the recipient and the sender or a proxy of one of them (upon presentation of a power of attorney).
Russian Post informs about search results by registered mail to the postal address, or by letter to the email address specified in the application.
The term for considering a complaint or claim and providing a written response is:
- 5 days for claims in respect of postal items and postal orders sent (translated) within one locality;
- 30 days for all other domestic postal items and postal orders;
- The term for consideration of claims for international mail can be from 30 to 90 days
In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, and he also has the right to refuse compensation in favor of the recipient or other authorized person.
Tracking Simple Small Packages
Small package is a small overseas parcel with shatterproof items. A customized small package has a tracking number as opposed to a simple small package. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.
Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple items can be letters, postcards, parcels and small packages (parcels less than 2 kg abroad). Simple shipments cannot be tracked. Plain enveloped letters with stamps and postcards with stamps can be sent independently through the mailbox.
Duty free import
Records mention a system of messengers in the 10th century AD. Early letters were sent as a roll with a wax or lead seal; the earliest of these seals dates from 1079, and the governor Ratibor Tmutarakan is mentioned. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice
By the 16th century, the postal system consisted of 1600 branches, and mail reached from Moscow to Novgorod in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.
Using the Parcels application, in a few seconds you can find out the exact location of your parcel or postal item delivered by the Russian Post company.
