In stores, the buyer interacts with the seller. Administrators answer questions. Consultants help you choose the right things. Cashiers accept payment and give change. Security keeps order.
In online stores, people forget about the possibility of interacting with sellers. Buyers have questions. Customers find a solution and write to the support service. But the administration can answer technical questions regarding the site. The story about the brand's products is not the responsibility of support.
The first mistake of beginners is the refusal to communicate with the seller. Some buyers turn to store employees for all the little things. There is nothing shameful in this. The only rule is to be polite. Let's talk in more detail about how to contact the seller on aliexpress.
Why write to the seller?
The first reason why buyers cannot write a message to the seller on aliexpress is the fear of seeming intrusive. Customers do not want to receive a negative response. Don't worry about the seller. The responsibility of the store includes answering questions from visitors. Otherwise, the seller will not have buyers.
Common causes:
- Help with the choice of size, model - on aliexpress, sellers post large tables with parameters in the description for the order. Not all buyers understand the meaning. Write your Russian sizes and ask to pick up a thing.
- Organizational moments - the buyer entered incorrect data when placing an order, delivery was delayed.
- No tracking number - the seller must send the code.
- Problems with delivery - the parcel does not move according to the track number. The seller can call the courier service and resolve the issue.
- Poor quality products - the customer is dissatisfied with the quality of the product. Before opening a dispute, try to solve the problem amicably.
Communication with the seller is a common way to check the store. Companies with a good reputation quickly solve the buyer's problem.
What language to communicate with the seller?
Aliexpress is a Chinese online store. Logically, sellers should communicate with buyers in Chinese. But the site is international, so no one will force the client to understand the hieroglyphs.
It is advisable to start correspondence in English. Nobody forbids writing in Russian. It's just that the Chinese do not have a Russian layout. For them, understanding English is a feat. What to say about Russian.
How to write to the seller on aliexpress?
We will offer you two options. In correspondence, be polite, do not be rude. Don't write for no reason. The seller can complain about the administration account. The profile will be blocked indefinitely.
Before purchase
Before placing an order, be sure to check the expediency of the purchase. Don't rely on a store with a bad reputation to suddenly fix it. Check order for rating, .
A common verification method is correspondence with the seller. When choosing a product, the client will have questions. Don't think about the insignificance of the problem. The responsibility of the seller is to solve the problems of the consumer.
- Go to aliexpress.
- Select a product in the feed.
- On the right, click on the "Contact Seller" button.
- Write a message.
Pay attention to the length of the response. In the future, the employee will not be more attentive. In an extreme situation, he will refuse to solve problems. Some begin to ignore.
Pay attention to the content of the answer. Evaluate how well the problem was solved. In the future, the seller will offer many solutions. It is important that they fit the client.
Don't believe in useless promises. Sellers love to broadcast noodles on the ears of buyers.
After the purchase
On aliexpress, there are often problems with transportation, the quality of goods. They will not be decided by the administration, but by the buyer and the seller. Aliexpress can only make the final decision, which is not the fact that customers will like it.
Before you write to the seller in aliexpress, calm down. Solving organizational issues in a bad spirit is not the best idea. Use the instructions.
- Log in to your personal account.
- Select the "My Orders" section.
- Select the required order.
- Open the description.
- Click on the "write to seller" button.
- Enter your message.
Be polite, don't get personal. We wish you happy shopping and fast delivery.
Users who constantly order goods from the Aliexpress website often need to write messages to the seller. Buyers can specify the presence of items they like or other parameters of the lot that are not in the description. However, new users of the site are not always notified about how to write to the seller on Aliexpress. There are four ways to contact the store owner.
How to write a message to the seller on Aliexpress
The buyer can communicate with the seller via chat on the pages of the description of the lot and the order of the goods, e-mail and the TradeManager program. In correspondence with the store owner, it is recommended to use English.
Chat on the lot description page
In order to ask the seller a question, you must click on the "Send message" button. Then you need to type the text completely in English. If necessary, you can use free online translation services. The user cannot enter more than 3000 characters. Next, upload a photo and click on the "Submit" button.
The response letter can be seen in your personal account. To read it, you need to open the "Message Center" section. You can also continue the conversation there.
Chat on the order page
How to write to the seller on Aliexpress using this method? To do this, you must purchase at least one thing. Next, go to the order details page and leave a message in the comments box.
Users usually ask questions about the availability of the lot, as well as specify the color and size. The user, dissatisfied with the quality of the item received, can attach a photo to the message. If the dispute escalates, the correspondence between the buyer and the seller will be used as evidence.
In order to find the supplier's e-mail, you need to open the order page or store contacts. Next, copy the address and paste it into the line of the recipient of the letter. Communicating with a supplier via email can be time consuming.
How to write a letter to the seller on Aliexpress using the TradeManager program
The most convenient way to communicate with the store owner is through a special program. The TradeManager app works on mobile phones and PCs. The user can create a group and add selected sellers to it. The program implements the ability to exchange an unlimited number of files, as well as send text of any length. The application has a button for making video calls.
You can download the program at trademanager.alibaba.com. Before downloading, you need to select an OS. When entering the application, you must specify a personal identifier on the Aliexpress website. The user can find out the ID by opening the Alibaba forum page. However, before that, you must log in to the Aliexpress website.
After authorization is completed successfully, you can enable automatic translation of received letters into Russian. The user needs to click on the "Chat" button in the "Settings" section. In the drop-down menu, select the "Translation" item, switch the interface to Russian and save the result.
Start of communication with the supplier in the program
How to write to the seller on Aliexpress using the TradeManager application? To do this, open the lot page and click on the "Chat now" button. A user expecting an immediate response should note that the provider must be online. A yellow smiley means the seller is online.
Even if the supplier is not on the site, the user can send him an email. The next time you log in, the seller will see a message. The program menu is completely in English. Therefore, when adding contacts to the favorites list, some users may experience difficulties.
How to write to the seller on Aliexpress if the supplier asked to contact him through the program? To do this, copy its ID, open the "Contacts" tab and click "+Add" at the bottom of the window. Next, you need to specify the identifier and click on the "Search" button. Then you need to click "Add contact" and confirm the action. After that, you can start a correspondence with the seller.
Seller Complaint
It happens that it is not possible to solve a problem with a supplier through an open dispute. Then users have to think about how to write a complaint to Aliexpress about the seller. To do this, open the "Help" section. Next, in the pop-up menu, you need to select the item “Submit a complaint”.
After the user determines the reason for contacting technical support specialists, he needs to fill in the fields of a special form. After describing the situation, you should click on the "Send a complaint" button. The claim will be reviewed as soon as possible.
To make purchases on the Internet on English-speaking trading platforms: eBay auction, Amazon hypermarket, Chinese Aliexpress, and hundreds of others, perfect knowledge of English is not required at all. Product descriptions can be easily translated by an automatic translator like translate.ru, or simply, using any search engine, you can find a similar product in the Russian-speaking segment of the Internet with an already translated description. Correspondence with sellers on eBay and the staff of online stores usually comes down to standard phrases.
We have tried to compile a small "phrasebook" with a set of the most frequently used phrases and expressions that you can use for typical situations. The phrases are composed as simply as possible, so that if necessary, you can always “design” the desired letter.
- Politeness does not hurt in any situation. Try to always start your message with a greeting, and end with a farewell and a signature.
- The letter should always be specific, remember that the people you contact, as a rule, you are not the only client. Therefore, always indicate the identifier of the product(s) that the letter refers to: it can be the lot number on eBay, the internal product number in the online store, in extreme cases, just insert the standard URL - a link to the product. In a letter after the word product - item, you can always insert a number or a link in brackets.
- If your knowledge of English leaves much to be desired, you should not build complex structures. In this case, brevity is your forte. Use simple phrases.
- Disrespect, rudeness, rudeness, threats never do any good. Try never to “burn the last bridge” with insults, even in the most difficult and seemingly hopeless situation. It's not in your best interest - because everything can change. On eBay, rudeness and insults are punishable, and a user's account can be blocked for threats.
- Make sure your letter is well reasoned. Do not make unfounded statements, statements, do not make unreasonable demands. Back up everything you write with facts.
Letter templates and standard phrases in other languages
Standard phrases
| Russian | English |
| Dear Seller | Dear Seller |
| Dear / respected | Dear Sir / Madame |
| I won the lot(s) | I won't item(s) |
| I bought item(s) | I have bought an item(s) |
| Best wishes | Best Regards |
| Good luck | Kind Regards |
| I'm really sorry. | I'm really sorry. |
| Excellent. | Great. |
| I've bought from eBay a number of times and have good reviews on my profile, as you can see. | I have already purchased items on eBay and I have good feedbacks in my profile, as you can see. |
| I tried to contact you, but did not receive a response. | I tried to contact you, but I haven't got any reply. |
Questions about the purchased product
| Russian | English |
| Please send me some additional photos of this item. Preferably in good resolution. | I kindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution. |
| Could you provide me with more information regarding this product? | Could you please give me more information about this item? |
| Where was this item purchased? | Where was this item bought? |
| When was this item purchased? | When was this item purchased? |
| What is the condition of this item? | What is the state of this item? |
| Why did you decide to sell this product? | Why have you decided to sell this item? |
| What country was this product made in? | In what country was this item produced? |
| Do you have a document confirming the date and place of purchase of this product (cash receipt/invoice)? | Do you have a document that confirms the date and the place of this item purchase (cashier’s receipt / bill)? |
| Do you have a warranty card for this product? Can you send me a copy of it? | Do you have a warranty service coupon for this item? Could you please send me the copy of it? |
| Does the software come with a disc? | Do you provide the disk with software? |
| What is the main software currently installed? | What basic software is now installed? |
| Device serial number? | What is the serial number of the device? |
| Does it come with a case? | Do you provide the case? |
| Is a mounting kit included? | Do you provide the complete set of fastenings? |
| Is a charger included? | Do you provide a charger? |
| Please send me photos of the information label of this product, where the country of origin / fabric composition / size / power supply specification / serial number will be visible. | Please, send me the photos of information label of this item, from which I could find out the country-producer / structure of the fabric / size / the power unit specification /serial number. |
| Has this item been washed or dry cleaned? | Was this item laundered or dry-cleaned? |
| Have you taken this product to a tailor / workshop for repair / adjustment to the figure (height)? | Have you taken this item to the atelier / to the workshop for repair / alteration to the body (height)? |
| Is this product made of leather or leatherette? | Is this item made of leather or of leatherette ? |
| Is this product all leather or are there leatherette/fabric inserts? | Is this item entirely made of leather or there are insets of leatherette / fabric? |
| Does this product have visible/hidden defects? | Does this item have visible/hidden defects? |
| Can you measure the length of the insole? | Could you please measure the length of the insole? |
| How long has this product been in use (used)? | How long was this item in use (used)? |
| How would you rate the condition of this item on a scale of 1 to 10 (0 = terrible, 10 = flawless)? | How would you evaluate the condition of this item in ten-point system (0 - terribly, 10 - irreproachably)? |
| Is this item brand new with tags/labels/stickers in original packaging? | Is this item absolutely new with tags / labels / stickers in manufacturer's box? |
| Is the power supply of this device rated for 110 or 220 volts? Or is it a universal 110-220? | Is the power unit of this devi e rated at 110 or 220 volts? Or is it universal 110-220V? |
| Does this product come with a European or US power plug? | Is this devise supplied with a plug of European or US standard? |
| How long has this device been used? | How long was this device used? |
Payment for goods
| Russian | English |
| I have won the following lot(s) (lot numbers #), please send me a total invoice for payment. Delivery via USPS EMS (USPS Priority, Royal Mail). | I have purchased the following item(s): #. I kindly ask you to send me a general invoice. Delivery via USPS EMS (USPS Priority, Royal Mail). |
| I have purchased the following item(s) from you (lot numbers #), I ask you to combine them into one package and send me a joint invoice for payment. | I have purchased the following item(s): #. I kindly ask you to unite them into one parcel and send me general invoice. |
| I purchased an item from you (lot number #), I have not yet paid for it, because I plan to also purchase (lot number #). Can you delay payment and if I win this lot (lot number #) combine all the goods in one package and send me a joint invoice for payment? | I have purchased an item # , and I have not paid for it yet, because I’m going to purchase another item #. Could you please put off the payment, and if I win the item # , unite all the items into one parcel and send to me total invoice? |
| Unfortunately, I'm having a little difficulty with payment, can I ask for a deferral of payment for .... days? | Unfortunately, I have some problems with payment, can I ask for a delay for ... days? |
| Unfortunately I am unable to send the payment, please send me your Paypal ID so that I can send the funds directly from my account. | Unfortunately, I cannot send the payment. Please, send me the identifier of your Paypal in order that I could send money directly from my account. |
| Can I pay for the goods in any other way than Paypal? | Is it possible to pay in a different way than Paypal? |
| Can I pay via (international bank transfer, Paypal)? | Can I pay via (international bank transfer, Paypal)? |
| Please send me bank details. | Could you send me please bank account information? |
| VAT must be returned to my Paypal (card) account. | The VAT value needs to be refunded to my Paypal (credit card) account. |
| I can't pay with PayPal because this online payment system doesn't work with residents of my country. | I can't pay for the purchase via Paypal, because this online payment system does not work with citizens of my country. |
Delivery. Insurance. Customs
| Russian | English |
| Delivery. | delivery. |
| Insurance. | insurance. |
| Customs. | Customs. |
| I am interested in buying your product(s), but I see that you do not ship orders to the country where I live (Russia, Ukraine). Can you make an exception for me and send the product(s) to me via EMC (Priority, Royal Mail)? | I’m interested in purchasing your item(s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item(s) via USPS EMS (USPS Priority, Royal Mail)? |
| I would like to ask you to send the package via EMS (Priority, Royal Mail). | I would like you to send the parcel via USPS EMS (USPS Priority, Royal Mail). |
I am interested in purchasing your product(s), but I am not satisfied with the shipping method offered because it:
|
I’m interested in purchasing of your item(s), but the way of delivery you suggest isn’t convenient for me because:
|
| Can you ship this item(s) to me in the Russian Federation (Ukraine, Kazakhstan, Belarus) via EMS (Priority, Royal Mail)? | Could you please send this item(s) to Russia (Ukraine, Kazakhstan, Belarus) via USPS EMS (USPS Priority, Royal Mail)? |
| I ask you to properly pack the item(s) I purchased. Willing to pay extra for it. | Please pack up the purchased item(s) good. I'm ready to pay for it additionally. |
| I have purchased item(s) from you .... Please tell me, have you sent the parcel yet? | I have purchased next item(s) from you .... Please let me know if you have already sent the parcel. |
| Please tell me the total cost including delivery to Russia (Ukraine, Kazakhstan, Belarus) via EMC (Priority, Royal Mail) and insurance. | Please, let me know the total cost including delivery to Russia (Ukraine, Kazakhstan, Belarus) via USPS EMS (USPS Priority Mail, Royal Mail) and insurance. |
| Can you tell me the date you sent the package? | Could you please tell me the date when the parcel was sent? |
| Please send me a tracking number to track the progress of the shipment. | Please send me the tracking number. |
| Unfortunately, I still have not received the item(s) sent to me. | Unfortunately, I haven't got sent item(s) yet. |
| I want to initiate a search for a parcel, but for this I need scanned copies of the shipping receipt and the customs declaration CP22/23. | I would like to initiate a parcel search, but I need the scan-copies of the check of shipment and customs declaration CP22/23. |
| Please indicate on the customs declaration the following value of the parcel: ... $ | I kindly ask you to specify in the customs declaration the following value of a parcel: ... $ |
| I ask you to send me this product as "used" having removed all stickers, labels, price tags from it. |
Please, take all the stickers, labels, and price tags off and send me the item as "used". |
| Is it possible to additionally insure the parcel? For the amount... . | Is it possible to insure the parcel additionally? To the amount of ... . |
| I still have not received the sent package. Can you initiate a search for her and receive insurance compensation? | I still haven't got the sent parcel. Could you please initiate the search and insurance compensation? |
| This will help avoid paying extra customs duties. | This will help to avoid duties. |
Intermediaries
| Russian | English |
| Can you ship this item(s) to my friend in the US who will then ship it to me? Is it possible? | Could you please send this item(s) to my friend in USA who will send it to me then? Is it possible? |
My friend (my partner company) in the USA:
|
My friend (my partner company) in USA:
|
| My friend (my partner company) will pay for the item(s) (via Paypal). | My friend (my partner company) will pay for the item(s) (via Paypal). |
| I will pay for the goods myself using Paypal. | I will pay for the item(s) myself via Paypal. |
Deal Cancellation
Item not received/does not match description. Disputes. Returns
| Russian | English |
| You promised me a full (partial) refund for the item(s) you purchased, but you haven't done so yet. Can I ask why? When will you make a return? | You have promised me a full (partial) refund of money for item(s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund? |
| I am forced to leave you negative feedback, because I still have not received the product (s) (the product received does not match the description). | I have to give you a negative feedback because I haven't received the item(s) yet (the delivered item doesn't not correspond with description). |
| Can you guarantee a refund of the return cost if the product I received is not as described? | Do you guarantee the compensation of the return cost in case the item doesn't correspond with description? |
| I purchased this item, paid for it with Paypal, but I still haven't received it. | I have purchased the item, paid for it via PayPal, but I haven't received it yet. |
| Please refund the full amount paid to me as soon as possible. | Please refund me in full asap. |
| The product sent to me does not match the description (broken), but it is very expensive to send it back to you, can I count on a partial (full) refund of the funds paid to my Paypal account? | The item delivered to me doesn't correspond with description (it's broken), but it's too expensive to send it back to you. Can I ask for a partial (full) refund of money to my Paypal account? |
| The item I purchased from you needs to be repaired. The service center told me that the repair will cost.... Can I get a partial refund for the amount of the repair? (partial refund to my Paypal account)? | The item I have purchased from you needs to be repaired. In the service center I was told that repair will cost .... Can I ask for a partial refund of money to the sum of the repair cost (partial refund of money to my Paypal account)? |
| The item in the package was not the one I purchased. | In the parcel there was not the item I had purchased. |
| Unfortunately, I have to turn the dispute into a complaint. | Unfortunately, I have to turn the dispute into a claim. |
| Do you accept returns from Russia (Ukraine)? | Do you accept return shipping from Russia (Ukraine)? |
Feedback exchange
Standard phrases for positive feedback
| Russian | English |
| A complete, truthful description of the item. | The full and true description of the item. |
| Good price. | good price. |
| Excellent communication. | great communication. |
| I recommend to everyone. | I recommend everyone. |
| Nice to deal with. | It's a pleasure to deal with. |
| I will buy more. | I will purchase more. |
| Real professional. | A real professional. |
| Goods match the description. | The item corresponds with description. |
| Goods received in the shortest possible time. | The item was delivered very fast. |
| Great seller. | great seller. |
Standard phrases for negative reviews
| Russian | English |
| I received an item that does not match the seller's description. | I have received an item that doesn't correspond with the seller's description. |
| Product has not yet been received. | I still haven't received the item. |
| There was a delay in the shipment of the purchased item. | The sending of the purchased item was delayed. |
| Bad communication. | Bad communication. |
| The seller does not respond to emails. | The seller doesn't reply to the letters. |
| Received a broken (broken) item (in poor condition). | I have received broken (smashed) item (in a bad condition). |
| The seller does not answer phone calls. | The seller doesn't answer the phone. |
| The product is not original. Received a fake. | The item is not original. I have received the fake. |
| The seller did not pack the item(s) well. | The seller has badly packed the item(s). |
| The size indicated in the description does not match the size of the product received. | The size mentioned in the description doesn't correspond with the size of the item delivered. |
| Trades in fakes (counterfeit). | He is selling counterfeit items. |
| Rude in communication. | He's rude. |
| Undisguised rudeness. | Bald-faced rudeness. |
| The seller insulted me. | The seller outraged me. |
| Scammer. | Swindler. |
| I don't recommend doing business with him. | I advice to avoid him. |
| Selling a product without having it in stock. | He sells items that he doesn't have. |
| The item was never sent to me. | He has never sent me the item. |
| The seller returned the money to me (part of the money). | The seller refunded me money (refunded a part of money). |
| The item received is in poor condition. Torn (dirty, broken). | The item delivered in bad condition. It's torn (dirty, broken). |
| Refused to return the money. | He denied to refund money. |
| Indicated in the customs declaration a different amount than was agreed. | In the customs declaration he specified different sum than was agreed. |
| Sent the goods (s) in a different way than it was agreed (cheaper). | He sent the item(s) in a different way than was agreed (more inexpensive). |
| Introduced me into unnecessary expenses. | He put me to extra expense. |
If you are interested in any question about a product on Aliexpress, you need to write to the seller. It is very easy to do this, even without knowing a foreign language. In this article, you will learn how to write to a seller on Aliexpress.
In what language should I write to the seller on Aliexpress?
Most often, many are interested in what language to write to the seller on Aliexpress. And this is logical, because this marketplace is Chinese, which means that the sellers on it are from China, and few people know their native language.
To our great joy, the overwhelming majority of sellers communicate in English. Some even write in Russian. But English is known far to every buyer.
Now there are a lot of programs and online translators. For example, I use a translator from Yandex. Write Russian text into it, copy the translation into English and send this message to the seller. When you receive a seller's response in English, you also copy the message and paste it into the translator.
Yes, these translators are not perfect. Sometimes they translate a little mangling words. But do not worry, Chinese sellers, most often, also write in broken English. You can even make jokes about their Russian style. But this is not important, because in this way, even without knowing English, you can write to the seller on Aliexpress and state the essence of your problem.
If for some reason you cannot use such a translator, then you should write to the seller on Aliexpress in your native language. Most likely, the seller will translate your message himself. But in most cases, you will receive an answer in English anyway.
What to write to the seller on Aliexpress?
Every time you place an order, it is advisable to write to the seller on Aliexpress. Even when you have no questions or wishes. Don't know what to write? It's simple:
- It is worth asking a question about the availability of goods of the desired color, size, and other parameters. Sometimes a product is out of stock, and this data has not yet been received on the page with its description. This is extremely rare, but it is better to clarify this issue.
- If you are updating your wardrobe on Aliexpress, then be sure to consult the seller about choosing the size, even when you yourself know how to use the dimensional grid.
- When there is no option to choose the color, shape, material of the product when buying, you should write to the seller on Aliexpress about your wishes.
- If the material of the product is important to you (for example, that cotton is 100% cotton), ask the seller a question about this. Sometimes errors are made in the product description due to inaccurate translation, so you should play it safe.
- Always bargain for price, terms, bonuses. You can and should always write about this to sellers on Aliexpress.
By the way, in addition to discounts from the seller, you can save on every purchase using cashback (what is aliexpress cashback?). I recommend you a wonderful and reliable cashback service Epn CashBack.
How to write to the seller on Aliexpress before ordering?
There are several ways to write to the seller on Aliexpress before ordering:
How to write to the seller on Aliexpress after placing an order?
You can write to the seller on Aliexpress even after placing an order. For example, you need to ask to extend the buyer's protection time or clarify some other issue. This is also very easy to do.
Go to the "My Orders" section. In the menu of each order there will be a link "Message to seller". Click on it to write to the seller after placing an order.
You will be taken to a page with the entire history of messages with the seller for this order. At the bottom of the page there will be a feedback form already familiar from previous photos. Use it to contact the seller.
As you can see, writing to a seller on Aliexpress is very easy. So feel free to write to the selected sellers with any questions. If this article was useful for you, subscribe to site updates and learn more new information. Happy shopping!
In this article, we have collected the main templates for communicating with a seller on Aliexpress.
And some browsers even do it automatically. Even as an option, you can find a similar product with a description on Russian-language sites. But correspondence with the seller, if necessary, will still have to be conducted in English. How to do this if you do not know the language and what to write to the seller? Let's find out.
Basically, communicate with sellers on Aliexpress it is necessary with standard phrases, since the language barrier is still felt. Therefore, below you will find a set of standard phrases and expressions that you can write to the seller in a given situation.
How to write a letter to the seller on Aliexpress?
How to write a letter to the seller on Aliexpress?
As elsewhere, you need to be able to write letters. Here and on Aliexpress When dealing with sellers, you should follow a few recommendations:
- Be polite. Always say hello, and at the end say goodbye and leave a signature.
- The letter should describe the situation in detail, as sellers have a lot of customers. In addition, it is desirable to indicate the identifier of the product about which you are contacting, or even a link to the product.
- If you are very bad at English, then do not write complex phrases. It is better to write short and to the point, and also use simple expressions.
- Remember that rudeness, rudeness or threats will not achieve anything. Try to communicate with restraint, even if you don't like something.
- Try to write with reason. Do not make sudden conclusions, statements and make unreasonable demands. Everything you write, back it up with facts.
- In general, of course, you can use a special translator for translation, again, it can be Google.
So, now let's proceed directly to the consideration of the most popular standard phrases that are given to any buyer.
Standard appeals
Questions regarding the purchase of goods
| Phrase in Russian | English translation |
| I'd love to see the product live. Could you send some photos? Preferably with good resolution. | I would really like to see the goods live. Could you send some photos? Preferably with good resolution. |
| I am interested in your product. Please tell us more about it. | I was interested in your product. Please, tell about it in more detail. |
| How good is the condition of the item? | How good is the condition of the product? |
| Which country is the manufacturer of this product? | Which country is the manufacturer of this product? |
| Is there a software installation disc included? | Is there a software installation CD? |
| What software version is installed on the device? | What version of the software is installed on the device? |
| Could you write the serial number of the device? | Could you write the serial number of the device? |
| Is a case included? | Is the cover included in the package? |
| Are special fasteners included? | Are there any special mounts in the kit? |
| Is a charger included? | Is the charger included? |
| Can I get a photo of the device label with manufacturer and other specifications? | Can I get a photo of the device label with its manufacturer and other characteristics? |
| Has the item been dry-cleaned or laundered? | Did the thing dry clean, wash it? |
| Has the product been repaired, adjusted to size in the atelier? | Was the product repaired, adjusted to the size of the atelier? |
| Was real leather used to make the item? | Was the skin used to make things? |
| Is the product made entirely of leather or does it have fabric or leatherette inserts? | Is the product made entirely of leather or does it have inserts made of fabric or imitation leather? |
| Does the product have obvious or hidden defects? | Does the product have obvious or hidden defects? |
| Can you measure how long the insole is? | Can you measure how long the insole is? |
| Has the product been used before? If yes, how long? | Was the product used before? If so, for how long? |
| How good is the item in your opinion on a scale of 0 to 10? | How good is the thing you think on a scale of 0 to 10? |
| Tell me, is the product sent in its original packaging, does it have all the labels and labels from the manufacturer? | Tell me, the goods are sent in their original packaging, has all the labels and labels from the manufacturer? |
| Is the power supply for the device rated at 110 or 220 volts? Or can it be used in both cases? | The power supply for the device is rated at 110 or 220 volts? Or can it be used in both cases? |
| Does the product come with a European or US plug? | Is there a European or US standard plug in the kit? |
Delivery. Insurance. Customs
| Phrase in Russian | English translation |
| Delivery | Delivery |
| Insurance | Insurance |
| Customs | Customs |
| I really liked your product, but you do not have the ability to ship to my country (Russia, Ukraine). Could you make an exception and send the goods via EMS? | I really liked your product, but you do not have the opportunity to send to my country (Russia, Ukraine). Could you make an exception and send the goods through EMC? |
| Please send the parcel via EMS. | Please send the package by EMC. |
| I like your product and want to buy it, but I'm not happy with the shipping method because it's too expensive, requires customs duties, takes too long to deliver, and isn't reliable. Can you send the parcel in another way, such as EMS? | I like your product and I want to buy it, but I’m not satisfied with the way of delivery, because it costs too much, requires payment of customs duties, too long delivery time and low reliability. Can you send the package in another way, for example, EMC? |
| Is it possible to send a parcel to Russia (Ukraine, Kazakhstan, Belarus) via EMS? | Is it possible to send a parcel to Russia (Ukraine, Kazakhstan, Belarus) via EMC? |
| I ask you to make additional packaging for the goods. Willing to pay extra for it. | I beg you to make additional packaging for the goods. I'm ready to pay it extra. |
| I made a purchase from you, tell me, have you already sent the order? | I made a purchase from you, tell me, have you already sent the order? |
| What is the total shipping cost including insurance? | Tell me, what will be the full cost of delivery with insurance? |
| Could you tell me the date the item was shipped? | Could you name the date when the goods were shipped? |
| Please send me a tracking number to track my order. | Please send me the track number to track the order. |
| Unfortunately, I still have not received the parcel sent to me. | Unfortunately, I still have not received the parcel sent to me. |
|
I'm about to apply for a parcel search. You can provide a copy of the shipping receipt and customs declaration CP22/23. |
I'm going to apply for a parcel. You can provide a copy of the receipt and the customs declaration CP22/23. |
| Is it possible to indicate in the customs declaration that the goods cost … $ | Can I specify in the customs declaration that the goods are … $ |
| Can I ship the item as used without stickers, price tags or tags? | Can I send the goods as used without stickers, price tags and labels? |
| Is it possible to insure a parcel for the amount of ... $? | Is it possible to insure the parcel for $ …? |
| I still haven't received the item. Can you apply for his search and clarify the situation? | I still have not received the goods. Can you apply for it and clarify the situation? |
| This will avoid paying customs duties. | This will avoid payment of customs duties. |
Order cancellation
The product did not arrive / does not match the description. Dispute
| Phrase in Russian | English translation |
| You promised to return the money for the order in full / in part, but this has not happened yet. May I know why? When will the refund be made? | You promised to return the money for the order completely / partially, but this has not happened yet. Can I find out why? When will the refund be made? |
| I have to write you a bad review, because the goods I never received / did not match the description. | I have to write you a bad review, because the product I did not receive / does not correspond to the description. |
| Do you guarantee that I will receive compensation in the form of partial or full value of the product if it does not match the description? | Do you guarantee that I will receive compensation in the form of partial or full cost of the goods, if it does not correspond to the description? |
| Please return the money for the order as soon as possible. | Please return the money for the order as soon as possible. |
| The item received is not as described/broken, but shipping to your country is very expensive. Can I claim partial compensation? | The received goods do not correspond to the description / broken, but sending to your country is very expensive. Can I count on partial compensation? |
| The item you purchased needs to be repaired. The service center called the amount in ... Can I count on compensation for this amount? | The bought goods need repair. The service center called the amount in … Can I expect compensation for this amount? |
| You sent a completely different product than what I ordered. | You did not send the goods that I ordered. |
| Unfortunately, I have to escalate the dispute. | Unfortunately, I am forced to exacerbate the dispute. |
| Tell me, do you accept returns from Russia (Ukraine)? | Tell me, do you accept return of goods from Russia (Ukraine)? |
