During an online consultation, the doctor can:
collect anamnesis and patient complaints and, on the basis of the collected data, recommend the patient to visit an appropriate specialist;
tell you how to prepare for diagnostic events and for a visit to a specialized specialist;
help to navigate in analogs of drugs, in the compatibility of prescribed drugs;
help decipher the analysis data.
If a diagnosis already exists and treatment is prescribed, a citizen has the right to contact the attending physician with additional questions online.“For example, patients with chronic diseases will now be able to receive prescriptions electronically if they first visit a doctor in person and receive an appointment with diagnosis and treatment,”- tells the head of the telemedicine department of the mobile clinic DOC + Elizaveta Ivakhnenko. Truth, Doctors will be able to issue certificates and prescriptions in electronic form when the Ministry of Health publishes the relevant regulations.
Telemedicine assistance will be provided as paid- within the system of additional medical insurance, and free of charge- at the expense of the Federal Compulsory Medical Insurance Fund. To receive telemedicine services, patients will need to log in to the State Services website.
In the opinion Natalia Belova, Head of the Individual Insurance Products Department of IC Sberbank Life Insurance,online consultations will be especially relevant for residents of remote regions, where there is an acute shortage of doctors, especially highly specialized ones.
How it works
All telemedicine services work on a similar principle.
1. You need to download the mobile application and register.
2. Choose a doctor, date and time of consultation.
3. Pay for a consultation.
4. Get a consultation when the doctor will contact you at the appointed time.
5. Tell the doctor about your request, be ready to answer clarifying questions about your condition.
How much is it
So far in Russia there are 4 paid online services that anyone can use- Doc +, Doctor Nearby, Online Doctor and Yandex.Zdorovye.
WITH The cost of services on each of them is based on its own principles. On some- based on the qualifications and experience of the doctor, on other- a fixed cost of the service is established, regardless of additional factors.
Online consultation services with doctors
* The price depends on the length of service and qualifications of the doctor
The most affordable rates- at the Yandex.Health service. The first consultation costs 199 rubles (some doctors- 299 rubles), subsequent- 499 rubles. According toHead of Yandex.Health service Grigory Bakunov,prices depend on the specialization of the doctor.
The Doctor Nearby service has one of the most inflexible tariffs- regardless of the doctor's profile and experience, the price of the consultation is fixed- 1200 rubles. For comparison- a personal consultation at the same clinic costs 1,550 rubles.
Grigory Bakunov from Yandex.Healthnotes that the difference in the price of online and offline services depends on different cities and clinics, but on average, online consultation is still two to three times cheaper. “In the future, prices are likely to equalize because online and offline doctors do the same job,”- the expert predicts.
Personal consultations in clinics are really more expensive today. For example, an initial appointment with a general practitioner and specialized doctors (gastroenterologist, ophthalmologist) at Medsi clinics on Solyanka, Polyanka or Prechistenka costs 1,800 rubles. At the Medicina clinic, an appointment with a therapist will cost 4,300 rubles, and with a specialized doctor- 4990 rubles.
A little apart from the rest of the services is "Capsule". There is no way to talk to a doctor via video chat, but you can ask a question in writing. A Sravn.ru correspondent asked a question about how not to get sick with colds in winter, and received a free answer after 3 minutes. The doctor, who was online at the time, replied that"For the prevention of diseases, you need a balanced and nutritious diet, a sufficient number of hours of sleep, and the absence of excessive stress (physical and emotional)."
To continue the dialogue with the doctor, it was required to replenish the account in the personal account. As noted on the website,a doctor's answer within 2 hours costs 200 rubles, and if you want to convene a mini-consultation and find out the opinion of 3 specialists on a matter of concern to you, then you will need to pay 500 rubles.
What other services are there
Insurers have long begun to actively include online consultation services in their voluntary health insurance programs. For example, this has already been done by the Renaissance Insurance group and the Doctor Nearby network of clinics. Sberbank last year bought almost 80% of the DocDoc project, within the framework of which it is also planned to develop the telemedicine area. Also in 2017, AlfaStrakhovanie-Life, together with the Online Doctor service, launched the Strong Health product.
“Insurers consider telemedicine as an additional option to the classic VHI, which will allow settling insured events, or as a service option to other personal insurance contracts (for example, life insurance), which increases the customer value of the products”,-
Finding an experienced medical specialist who will agree to provide you with free consultations is not only difficult nowadays, but almost impossible. Therefore, if you do not have a doctor you know, it can be very difficult for you to get professional advice. However, there are always alternative options, which include our service. With our help you can ask the doctor a question online for free and get the professional answers you need.
If you want to know how correctly you were prescribed treatment in your clinic or hospital, to find out about the advisability of going to a doctor or treatment yourself at home, as well as to get an answer to any other medical question, then just ask one of our doctors free online. In return, you will receive professional advice and recommendations that will allow you to make the right decision.
Our specialists treat all those who ask for help equally professionally, providing only useful advice. Asking a doctor a question online for free means eliminating a lot of risks associated with your health.
How does our service work?
- Ask the doctor a question for free online using a special form on our website. All our specialists have extensive practical experience, so their advice will be useful to you in any case.
- Get an adequate and professional answer. You can receive the answer to your question by e-mail or by phone. In this case, in any case, you will have the opportunity to ask additional questions and get detailed answers to them.
- Success guarantees. In order for the advice of our specialists to really, provide them with only truthful data.
Why choose "site"?
Answering this question, several main factors can be distinguished. Firstly, our doctors are experienced practicing specialists, each of whom has considerable experience in a particular field of medicine. Secondly, by asking a doctor a question for free online, you can get an answer from that specialist who has already encountered in his practice with those similar to your case. And thirdly, our resource works very quickly, so our users very quickly receive answers to their questions.
Before asking a doctor a question, you need to understand well the purpose of your treatment. Sometimes, an incorrectly formulated question from a patient provokes an unreliable or biased answer from a specialist. Based on what principles does the doctor answer the questions? How to ask about symptoms and treatment correctly so that a paid or free consultation is effective?
When a person asks a question to a doctor for advice, they are guided by the following principles or needs:
- wants to understand the reasons for his illness, illness;
- wants to know the history of the disease that interests him;
- wants to learn about modern methods of treatment of the disease of interest;
- needs to receive recommendations regarding his health or illness;
- wants to consult about the illness of a relative, a child;
- believes that the methods of treatment that he used are ineffective;
- wants to receive recommendations within the framework of the diagnosis - lifestyle, nutrition, stress, side effects, prospects for recovery;
- wishes to consult about alternative therapies;
- wants to know about the side effects of the drugs he is taking;
- needs to draw up a plan of preventive measures for anxiety symptoms;
- wants to know how to prevent complications after diagnosis.
If a person has health problems, due to anxiety, he may have different feelings, for example, such as anxiety, fear, worries. By obeying the negative, people may choose the wrong strategy when trying to ask a question to the treating doctor online or in person. Instead of being objective and impartial, the patient, in this case, tends to talk more about his experiences than about the issue that actually worries him. So, he unconsciously tries to get rid of the anxiety that overwhelms him.
Therefore, before asking questions to a doctor through online services for free or for a fee, you should calm down, calm down anxious feelings and fear. Otherwise, there is a risk of paying for the consultation, but not getting the desired answer, spending time working through your own anxiety.
Today, every person has the opportunity to ask a doctor a question online, to do it for free and without prior registration. However, in doing so, people sometimes avoid consulting about treatment. This happens for several reasons:
- they are afraid to hear that the disease is incurable, requires large financial costs, efforts, and lifestyle changes. Silence and inaction, in such cases, will not lead to a good result, on the contrary, the physical condition may deteriorate, and the specialist will not know about it and will not be able to give timely recommendations for treatment;
- do not trust the doctor for various reasons - they doubt his competence, experience, proposed methods of treatment;
- believe that the disease or symptom will go away on its own, and the need to be interested is not important. In this case, the person avoids accepting his illness, perhaps because he is afraid to hear that it is difficult to treat or requires changes in the conditions of his lifestyle, and he is not ready for this.
Do not be afraid and resist communicating with specialists. When a doctor communicates with a patient and answers his questions, certain relationships are formed between them, thanks to which a person receives information about his health, and the doctor has the opportunity to prevent the development of complications, provide timely assistance, and confirm professional competence.
In addition, during communication, the doctor can hear from the patient the details of his condition, which will facilitate the diagnosis and search for treatment methods.
Currently, there are no serious obstacles to obtaining high-quality medical advice regarding health, well-being and prevention. The patient can ask a question of interest to the attending physician online, at a personal meeting - free of charge or by paying for the required consultation time.
The doctor gives information about symptoms, disease and diagnosis based on his knowledge and work experience. In addition, when answering questions, he can be guided by assumptions that have proven their effectiveness in his medical practice and are objective.
During a medical consultation, the doctor takes into account the medical history, age, mental and individual characteristics of a person. Only with an integrated approach to health and well-being does it provide objective and high-quality information.
Today, there are many Internet sites where everyone has the opportunity to ask a doctor, free of charge, a question of interest without registering on the site.
Questions to a specialist via the Internet
It is worth remembering that the more specific the question is, the more likely it is that the doctor's answer will be detailed, complete and satisfy the patient's need.
Sometimes, the desire to ask about a disease or disturbing symptoms is hidden by unconscious personality processes. For example, a person is afraid of the consequences of his diagnosis or how the operation will go, and this fear fills all of him. In this case, people tend to behave not very objectively - they, having paid for a doctor's consultation, do not delve into what he says or writes about, because they are hindered by anxiety or fear. Psychologically, a person wants his anxiety to be understood and needs to share negative feelings, but the doctor who is waiting for a question within the framework of the disease is unaware of such internal processes.
The specialist, during such communication, may seem incompetent, because he will not be able to satisfy the patient's need for safety, calmness and understanding.
Therefore, the questions that will be asked to narrow specialists or attending physicians should be thought out in advance, conscious, simple enough and not have a double, secret meaning.
This possibility exists on many sites on the Internet. In order to receive information about the disease of interest, consultation on the prospects for treatment, side effects of drugs, alternative methods, the development of symptoms, you must first register on a website that offers free medical assistance within the framework of medical services. To do this, you need to specify your data and email.
The next step is to choose a doctor or referral. In most cases, online help can be obtained from such specialists as: therapist, dermatovenerologist, gastroenterologist, neurologist, cardiologist, neurologist, psychologist, psychiatrist, oncologist, gynecologist, urologist, allergist, orthopedist, surgeon, endocrinologist, andrologist, mammologist and others.
Usually, the services of the site provide their clients with complete information about the specialists, with whom you can quickly contact online and find out the answers about the disease that worries. Thanks to this, a person has the opportunity, before asking, to familiarize himself with a short medical portfolio of the selected specialist. Most often, it mentions work experience, education, academic degree, specialization, sometimes - personal preferences and professional path. Thus, the user has the opportunity to choose a doctor himself.
Specialists are especially trusted who have already answered a large number of questions that are in the public domain for all readers. After reviewing them, a person has the opportunity to draw a conclusion about the individual and professional characteristics of the doctor, his objectivity and competence. Having written a question, it should be sent to the doctor and wait for feedback. Usually, confirmation of its receipt comes to the e-mail specified during registration.
How to get a free doctor's consultation?
This service is popular on many medical portals. In addition, on some sites you can ask a question of interest to any doctor without registration. It's easy to do - you just need to follow the website prompts. As a rule, these are: choosing a specialist, describing the problem, sending a message.
Sometimes, patients remain unhappy with their communication with the doctor, experience strong negative feelings after trying to find out about their health or disease. One of the reasons for this is the incorrectly asked question. Therefore, in order not to be disappointed by misinformation, you need to know what you should not ask your doctor about.
List of prohibited questions:
Does the doctor consider the patient's disease completely curable? He can express his personal opinion, however, not having a medical history and the results of a comprehensive examination in his hands, the risk of an erroneous answer increases. Then, if he says "yes", the patient may be very disappointed if the doctor's words are not confirmed. In the case of an incorrect negative answer, the person will also be disappointed in the doctor and will become biased to judge his competence. It is difficult to answer this question unambiguously, since, in addition to the diagnosis, one should take into account the symptoms, heredity, age, occupation of the patient and his desire to improve his health.
Please choose the kind of treatment that will definitely "put you on your feet." It is impossible to ask a doctor for such a guarantee if communication with him takes place in the format of video consultation or online correspondence. This version of the question is permissible in a personal meeting, however, in this case, it can be problematic to get a lifetime guarantee for recovery.
Questions about the doctor's personal opinion regarding a particular disease will not contribute to the patient's understanding of the causes of the disease and the methods of its treatment.
Usually, people ask the "wrong" questions and get angry when their interest is not met or a medical error occurs, in the same case: when there is intense anxiety and fear. Typically, these feelings are overwhelming in patients with serious life-threatening illnesses that are physically, emotionally and financially demanding. Therefore, in combination with medical treatment, people with serious diagnoses, which sometimes sound like a sentence, are recommended compulsory help and support of a psychotherapist.
What if the doctor's answers are not clear?
It so happens that a person received an answer from a specialist, however, it is difficult for him to understand the terminology used by the doctor when he wrote or spoke the answer. Some, hearing incomprehensible words, are even more afraid of their diagnosis or symptoms. To avoid this, the patient is advised, if he uses the format of correspondence in the consultation, to read the reviews of other people about the specialist he wants to contact. Also, you can read his answers to other users. Thus, it will become clear in what form the specialist answers, how accessible his language is for a person who is far from medical concepts, how detailed and complete he gives an answer.
When a person decides to ask a question to a doctor online, he, having done so, looks forward to an answer. If he turns to the doctor for free, without the registration procedure, then he will have to wait a while until his question is processed by the site administrator and an answer will be given to it. The more questions a specialist has and if his activity on the site is high - every day he gives advice on dozens of questions - then it may take more than one day to wait for an answer. This format of counseling is suitable for non-urgent questions, the answers to which do not depend on the methods of treatment and the patient's well-being does not deteriorate.
If a person urgently needs a doctor - he wants to get help, advice or even call him at home - then the procedure for communicating with a specialist online is not suitable. In this case, it is better to give up the desire to ask the doctor a question using the Internet, without registration. Instead, call the health center to make an appointment with the correct specialist, or, if the symptoms are life-threatening, call an ambulance.
Do you need a doctor's consultation, but there is no way to come to the clinic?
Use the online consultation service, contact EMC doctors from anywhere in the world through your Personal Account.
Online consultation opportunities:
Consultation on the previously prescribed treatment.
Interpretation of examination results.
Obtaining a second opinion from the leading EMC specialists - experts from the USA, Western Europe, Israel, Russia.
Obtaining answers from a specialist to exciting questions about the state of health.
At the request of the patient, remote written consultation is also possible - receiving specialist recommendations based on the results of the analysis of medical documentation.
Benefits of an online consultation:
Convenience: You can get advice from a qualified EMC specialist without a visit to the clinic from anywhere in the world (from home, from work, on a business trip or on vacation).
Confidentiality. We use our own reliable storage of data and information.
The cost of an online consultation can be viewed.
Online consultation service is provided in the following areas:
How to get an online specialist consultation service
Online consultation is carried out through the EMC Patient Personal Account. If you do not have a Personal Account, register in the Google Play / App Store mobile application or.
To sign up for an online consultation, contact the call center or sign up in the EMC Patient Account. Log in to your account, select a specialist, type of recording - "Video consultation", date and time of recording.
So that during the consultation the doctor can see your medical documents (diagnostic images, test results, etc.), we ask you to attach these documents in your Personal Account and give the doctor access to your medical record.
At the appointed time, the doctor will contact you, based on the results of the consultation, you will see the doctor's recommendations in your Personal Account.
