The second most frequent problem, and no less annoying, is the fact that the Alcatel phone does not charge. Everyone knows that without this, not a single device in the world can simply work autonomously. In fact, the charging process itself is vital to technology. However, this does not implore the fact that for certain reasons this does not happen at all. If the Alcatel smartphone does not charge, this may mean that some serious problem has occurred with it, which requires professional intervention!
After all, the matter concerns precisely the power plant of the device, which must be inspected and repaired exclusively by professionals. However, what could be the reason for the situation when the Alcatel phone does not charge? The most important malfunction that can only be is damage to the charging socket. Naturally, without it, it is generally impossible to talk about the correct supply of power to the battery. It can break down quite simply - you just have to drop it a couple of times on hard surfaces or get liquids under the case. Speaking of the battery, if you notice that the battery of the Alcatel smartphone does not hold the charge, this is a serious reason to contact our specialists, because this has already outlived its usefulness and requires immediate replacement. In a word, everything that happens to the power unit of the device must be carefully monitored, because the operation of the device itself depends on it.
The situation when the battery on a smartphone runs out and there is no way to charge it is critical for many. That is why it is very important to find out why the phone is not charging and choose the most optimal solution to the problem. The manual is suitable for all models and brands: iPhone, Alcatel, Asus, Lenovo, Phillips, Prestigio, Sony Xperia, HTC, Samsung, Xiaomi, Umidigi, Leagoo, Doogie, Huawei, HomTom, etc.
Several things are involved in the charging process: a charger, consisting of a plug, a tip and a cord, as well as the battery itself. That is why, if the smartphone does not charge and does not accept energy from a standard or new purchased "Chinese" charging, we check each node separately.
- Damaged or clogged connector.
- The cord comes off (backlash) or the plug does not match the socket (for example, micro-USB is not suitable for Type-C and Lightning).
- Software glitches.
- Broken wire, "loosening" of the wire.
- The use of dubious Chinese "handicrafts" for 20 rubles, the veins in cheap versions are very thin and break from a small impact.
- Too long a wire, the shorter the length (30 cm is ideal), the less current loss. But then again, it all depends on the quality.
- Battery malfunction (swollen, overheated, worn out from old age).
- Burned-out power controller or protocol incompatibility.
- Heavy CPU load, such as playing heavy games or watching 4K movies.
- Failure to comply with temperature conditions. The process of replenishing the battery does not occur at sub-zero temperatures,.
- Forgot to peel off the protective sticker after buying a new gadget.
If the phone charges normally, but discharges quickly, the battery is temporarily worn out. The standard battery life is from 3 to 5 years (equivalent to 300-500 charge-discharge cycles), after which it starts to discharge a couple of hours after charging, or does not perceive it at all.
There is one more factor, there was a virus infection causing problems in the power supply system.
Sometimes it shows that the charge level is increasing. But in fact, the battery does not take or does not respond to the supply of energy and after disconnecting the cable, the voltage drops sharply to zero.
Diagnostics
For self-diagnosis, take the test. The virtual assistant will identify the problem and tell you what to do.
Not charging
To understand why the phone is charging poorly or the power indicator is not shown on the display, you need to follow a few simple steps:
- Take a non-native charger and connect it to your smartphone.
- Change the USB cable to a new one (pay attention to the connector, now there are 4 main ones - USB Type-C, micro-USB, Lightning and outdated mini-USB).
- The indicator lights up, which means that the problem is a charging malfunction.
If the other charger also does not work and does not bring the charge level to the end, it is highly likely that the problem lies in the software, battery or cellular connector.
The first step is to carefully clean the nest. If this does not help, it is recommended to take the gadget to the service, because fixing it yourself will be problematic.
Defective power supply - it can be repaired by the owner himself by purchasing the necessary replacement part, but due to the low cost of USB cords, it is more logical to purchase a new one.
How to check the connector
Diagnostics of the condition of the socket for the USB-cable consists in examination in bright light using a magnifying glass. If it is dirty, it should be cleaned with a thin brush dipped in alcohol. Dust and debris create poor conductor contact and interfere with current flow.
What to check:
- The socket does not wobble in the housing.
- No contamination observed.
- There is no visible deformation of the module (bent contact groups, changes in geometry, etc.), while the smartphone will not respond to charging.
- Visually, there are no drops of water and moisture.
If this is not the case, you will have to look for the reason in another detail.
How to check the battery
The above method showed that the smartphone does not receive energy not as a result of a burned-out charger, but because of a damaged cable. If the cable is turned on and says that charging is in progress, but the phone is not charging, it is highly likely that the faulty battery needs to be replaced.
- The battery is swollen and / or protrudes from the case.
- The battery is not fully and slowly charging, to no more than 60-90 percent - only module replacement.
- With a working charger, the cell does not take or does not see charging, although the process is in progress.
- Download the utility for checking the residual capacity.
So it is necessary to test the battery: just replace it with another analogue and see if the indicator lights up when connected to the outlet. For Apple technology, this method will not work!
Signs of a virus infection
The main symptom when the software is infected with malware is the lack of indication. It can also freeze constantly, and if before the battery lasted for two days, then after a virus hits, it will be discharged in 5-12 hours (that is, a very long time).
To troubleshoot, you need to check your phone using antivirus software. If infected files are detected, they will be deleted automatically, and if this is not possible, you will have to clean the system manually, removing the application itself, which contains viruses.
How to charge without a standard charger
In any cell phone store, you can find a universal charger suitable for both smartphones and iPhones. The battery can also be any.
In another way, it is called a "frog", but it is very easy to use such a charge:
- We insert the battery into the latch, the “plus” and “minus” contacts must match.
- We plug the "frog" into an outlet, leave it to charge for several hours.
Question answer
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Or the process is running only in the off state:
- There is not enough charger current. For example, the charger delivers 250 mAh with the required 1000 mAh.
- The USB cable is of extremely low quality and does not transmit more than 4.5 volts, which is critical.
Doesn't charge from computer / laptop via USB
- Most likely there is not enough current, for example, due to artificial limitations on the computer's motherboard. Or the restrictions are triggered at the software level, you will have to look for new drivers for the USB hub.
- This can happen if the cord is old or "works every other time." Somewhere there are short contacts. Especially true for shaggy iPhone cables. In general, buy a new one.
- Another commonplace reason, relevant for different variations of Type-C, is the incompatibility of protocols. Each Type-C has a small microcircuit that is responsible for transmitting data and energy. At the same time, there are a bunch of standards, for example, some cables can "fill" a full-fledged laptop batteries, while others can only exchange data.
- It happens that the USB connector in laptops is longer than the standard plug from a smartphone, and the hardware simply does not touch.
From the cigarette lighter
If the car charging from the cigarette lighter does not work, a similar diagnostics is carried out (see previous sections), because the principle of supplying energy to the battery is the same everywhere.
From the radio
From the bank
Standard siting, most often PowerBank's output current is not enough. Or it's time to buy a new power bank. In the case of Type-c, it may not allow charging the battery.
From wireless charging
Not all models support the wireless power transmission function. First, make sure that the manufacturer has incorporated this functionality into your gadget.
If you are sure that the wireless transmission is embedded at the hardware level, but the charge does not go, you need to check:
- Whether the station is offline.
- Does the device not move / move from the center of the site.
- Not wearing a thick case or magnetic dock.
- Is the cable plugged in or data is not being transferred to the computer?
If this does not help, trust the station itself on another device, if everything works as it should on it, take your device to the workshop. Very similar to a problem with a wireless microcontroller.
Writes moisture detected
There are two options here:
- The device has been dropped into water or other liquid (beer, wine, juice, tea, toilet). What to do is written.
- There was a strong temperature difference, for example, they came from frost into a warm room and condensation formed on the board. Wait a couple of hours and everything will return to normal.
Low or high battery temperature
The operating temperature of modern batteries is from +3 to 45 degrees Celsius. If these values are exceeded, the controller limits the supply of energy to the batteries. It is necessary to cool / heat the phone.
There was a hard hit or fall
Lithium-ion "products" do not like strong mechanical stress, and can fail in case of strong shocks and falls. There is only replacement of the module with a new one.
After a long time of disuse
A deep discharge has occurred - use the "frog" to "push through" and try to revive the battery.
To extend the life of your iPhone or Android smartphone, follow these guidelines:
- Do not allow the gadget to fall.
- Do not discharge the battery too often (no more than 1 time in 2 months) completely to 100 percent. It is ideal to keep the level between 20% and 80%.
- Do not abuse the use of a low-power universal charger, even a new one.
- Install anti-virus protection on your phone.
- Do not leave the device in cold or hot weather (operating temperature from +3 to 45 degrees).
Conclusion
Many owners of smartphones (both on Android and on iOs) face the problem of lack of charge, but to carry out diagnostics, it is not necessary to take the phone to the service: just use the instructions to find out the reason.
If the gadget does not charge due to a battery malfunction or has stopped accepting energy due to the USB connector, it is recommended to contact the wizard. In other cases, it is enough to replace the damaged charger with a new one, ideally with an original one.
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| Name | Description | Price, rub |
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| Software diagnostics | Software diagnostics of a computer or laptop without disassembly. It is carried out at the location of the client to draw up an estimate of the necessary work. | Is free |
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Each of us has come across a situation where the smartphone refuses to charge. Is it possible to solve this problem at home or will you have to carry the phone to a service center? Let's figure it out!
The reasons why the phone does not charge.
First of all, it is necessary to answer the main question: what exactly happens to the smartphone during charging? As a rule, the most common situations can be called situations when the phone does not respond to charging at all, or charging is in progress, but the phone does not charge, or it charges, but it does so very slowly. So, first, let's take a look at the main reasons why the phone won't charge at all.
Checking the outlet / USB cable / adapter.
If we want to solve a problem, then we need to consider various options, and we need to start with the simplest. First of all, it is worth checking the serviceability of the outlet. This can be done with a multimeter, if this is not at hand, then just try to charge the phone from another outlet. If the charge went, then it was in it.
The second most common problem of why the phone does not charge is a faulty USB cable. It is the cables that most often fall into disrepair - they burn out and break in places of inflection. Replace it. Did not help? Then we check the adapter in a similar way to the previous one.
It should be noted that in some cases it happens that the charging is working, but the phone does not charge. The reason is simple - the charger does not match the phone. In this case, we advise you to take either a native charger, or a similar one with a similar amperage. For reference, battery capacity is measured in mAh, and chargers come in both 1A and 1.5A and above. Try both. One of them will definitely suit you.
For example, if Sony Xperia phone won't charge then a two amp charge may be required. This information is usually written on the packaging for the phone or on the charger itself. Sony phones may not charge only because the current is insufficient and the electronics are blocking such a charger.
At this stage, as a rule, it becomes clear the reason for the lack of charging in the charger or in the smartphone itself.
The phone stopped charging due to the USB connector.
If the problem is in the USB port, then there are only 2 options - either the usual cleaning of contacts will help you (for this you need a paintbrush and a toothpick), or just replacing the USB connector (which can be done in any repair shops).
It often happens that a huge amount of dust and dirt gets into the USB connector, so you should try to clean the charging port with a regular paint brush. And use a toothpick to "lift" the small fasteners inside the USB port. Everything must be done very carefully!
Quite often, cleaning the contacts allows you to restore normal operation and the phone starts charging as if nothing had happened.
But, if at home you did not succeed, then in this case you will have to take the phone to a service center. For example, if you have Samsung Galaxy phone won't charge, then in the service center it is very easy to find spare parts for it, such as a MicroUSB connector or a battery, but if you have Alcatel phone won't charge or Philips, then in this case the search for spare parts may be delayed or even have to buy them in Chinese online stores.
Software problems.
If the Android phone does not charge, this can be caused by both incorrectly installed programs and a failure in the system itself.
In this case, you will need to reset the settings to the factory settings or carry out a full flashing of the phone. You can reset the settings through the menu.
For example, if you have Huawei phone is not charging and you would like to reset the settings, then for this you need to do the following: go to the menu - advanced settings-restore and reset-reset settings. If desired, you can make a backup copy of the data.
Most Android phones provide the ability to reset the settings through the "three buttons" - this is the simultaneous holding down the volume rocker up and down + the power key.
For example, to reset the settings on Samsung, you need to hold and hold three buttons: power key + Home key + volume rocker up.
If this option also did not suit you, then the matter is definitely in the battery.
Charging is in progress, but the phone battery is not charging.
Remember how long have you been using your smartphone? We love our expensive phones so much, and very much wish them eternal life, but alas, batteries are also old age. Over time, even the strongest batteries lose their charge. This is because lithium-ion batteries, which are now used in most smartphones, have their own lifespan, which is determined by the number of full discharge cycles (up to 0%). Natural advice: to extend the life of a lithium-ion battery, try to charge your smartphone more often and do not allow the battery to drain completely.
Sometimes, battery problems are visible even visually. If there is any deformation or a swollen battery, this will also affect the appearance of the phone. For example, not only the outer cover of the phone may be deformed, but even the screen may be slightly squeezed out.
Keep an eye on such changes, otherwise they can lead to more dire consequences than just the inability to charge.
The phone takes a long time to charge.
This problem occurs no less often. It may occur due to the fact that the device is running some kind of energy-intensive applications that consume energy faster than the smartphone is charging. These include "heavy games", as well as the included Wi-Fi, Bluetooth, geolocation, etc. So, if your phone is charging slowly - just unplug it before charging.
Also, we do not recommend charging the phone from the USB port of a computer or laptop, usually no more than 500 mA are supplied to them, which is clearly not enough for normal charging of phones. Of course, most phones from the USB port will charge, but extremely slowly, and some phones do not accept such charging at all.
The phone shows the wrong percentage of charge.
If the phone takes a long time to charge, then it is not always a matter of running applications. Sometimes there are situations when your operating system does not correctly remember the power consumption mode, which gives rise to errors in battery management. How to understand this?
It's very simple. The most important feature is a rapidly discharging battery (moreover, the smartphone turns off when the charge is 20-30%) and very slow smartphone charging. In this case, do not rush to the store for a new battery. Try to calibrate it first.
To calibrate the battery, perform five full charge / discharge cycles of the phone. That is, when the phone is discharged and turns off on its own, you need to charge it until the required maximum in mAh is reached. After the last fifth full charge cycle, disconnect the charger, remove the battery, insert it after 10-20 seconds and do a hard reset (as described above).
But sometimes it may not be the battery itself. For example, if you have Meizu phone won't charge while showing one percent charge, then in fact the phone is charging, but the point is that there was a software failure. In this case, you will need to completely turn off the phone and turn it on again. And the 1% problem on Meizu phone will be resolved.
If none of the methods helped you solve the problem, then most likely, you will not be able to solve it at home at all. We advise you to contact a service center to repair your phone.
One of the most frequent malfunctions of the Alcatel phone with which they contact our service center is that the smartphone takes a long and long time to charge and quickly discharges. What could be the reason and what kind of repairs will take place:
- Inoperative or unsuitable charger;
- Damaged charging connector;
- Faulty power controller (CP);
- Ingress of moisture;
- Defective battery;
- Hit or fall;
Faulty charger
Before taking your smartphone to the service, check your charger by replacing it with a similar one. If the charge on your smartphone has become faster, the problem was with your charging, you may have used the wrong or faulty cord or cable.
Damaged charging connector
In case of prolonged or rough use, the charging connector of your Alcatel phone may loosen and stop charging your Alcatel phone. First, you need to bend the power cord - at different angles, the Alcatel phone starts charging, but over time this can damage the battery or the power controller on the motherboard of the Alcatel phone, so it is better to avoid damage and subsequent repair of the Alcatel phone board and replace the phone charging connector in time Alcatel.
Faulty Alcatel phone power controller
Over time, as a result of power surges or defects on the Alcatel phone, the power controller (CP) may fail, which will be accompanied by symptoms:
- Alcatel phone does not turn on;
- charges slowly;
- reboots;
- discharges quickly.
If the power controller is faulty, your Alcatel phone's motherboard will need to be repaired.
Moisture ingress
Protect your Alcatel phone from water and moisture, as the consequences can be dire, such as corrosion on the power connector. If your smartphone starts to charge slowly after being flooded or damp, you need to clean or replace the power connector on your Alcatel phone. Also, if liquid gets in, the battery of the Alcatel phone or the motherboard can be damaged.
Bad battery
If your Alcatel phone starts charging slowly 2-3 years after purchase, pay attention to the battery. Replace the battery in your Alcatel phone if it gets too worn out. The battery must be replaced every couple of years. Battery wear depends on how often you charge and discharge your Alcatel phone and what chargers you use.
Hit or fall
Mechanical impact on an Alcatel phone has a detrimental effect on both its appearance and the overall performance of the Alcatel phone. If your Alcatel phone starts charging slowly after being knocked or dropped, it is possible that one of the many elements on the board has become unusable. In this case, diagnostics are necessary to determine the malfunction and the cost of repair.
