Today we have to find out what kind of feedback “SPSR” receives. What kind of company is this anyway? What services and how well does it provide? Where is? Is it worth collaborating with the company to one degree or another? Numerous opinions from clients, as well as employees of the organization, will help you understand all this. They reflect the integrity of the company. What should you pay attention to? To what extent is SPSR Express a conscientious and responsible organization?
Description
Office locations
SPSR Express LLC does not perform well when choosing the location of delivery offices. Many customers refer to this feature. They say finding post offices is not as easy as it seems. Sometimes you have to call the delivery service and ask the operator to explain in detail and clearly where a particular pickup point is located.
As a rule, "SPSR" is located somewhere in courtyards or in inconspicuous places. Customers often complain that parking in such areas is problematic. But SPSR employees quickly explain how to find this or that office. Everything is done with the utmost courtesy.
The location of the organization's offices is not a significant drawback, but this feature, as already mentioned, is often paid attention to. It is recommended that if you have problems finding a particular pickup point, you should contact SPSR employees by phone.
Attitude towards clients
What other features do visitors pay attention to? The SPSR Express delivery service receives mixed reviews regarding the attitude of employees towards customers. The thing is that some visitors complain about unfair, unfriendly and even rude communication with visitors at pick-up points. There are even phrases like “not far from Russian Post.” And all this despite the fact that the operators communicate on the phone in a very civilized and polite manner.
But there are also reviews indicating the conscientious and friendly treatment of SPSR employees. Moreover, this applies to both office employees and couriers. After communicating with employees, a pleasant aftertaste remains. It feels like SPSR really thinks about its clients. And that’s why I want to communicate with the service again and again.
What to believe? It is impossible to predict what kind of experience a person will have with the delivery service. After all, different employees work everywhere. Some people are really friendly, but some can be rude. The human factor cannot be canceled. Therefore, it is worth considering that SPSR Express LLC generally satisfies clients in matters of the attitude of employees towards visitors, but in rare cases rudeness can also be encountered here.
Safety
An important point is the safety of cargo delivery. What can you say about this component of SPSR? Reviews do not give a clear answer to the question posed.
Some say that SPSR Express mail works not only quickly, but also safely. Cargo is delivered without damage, safe and sound. Even the boxes will not be wrinkled. This is exactly what clients need when working with logistics organizations.
There are also not the best reviews. "SPSR", according to some clients, treats parcels carelessly. Cargoes arrive not only with delays, but also damaged, in dented boxes, sometimes even incomplete. Someone compares the work of this service with Russian Post, saying that security is not SPSR's strong point. And that it is better not to get involved with the organization being studied.
There is no confirmation of either positive or negative reviews. Nevertheless, SPSR Express delivery is used by the population and online stores quite often. Therefore, we can say that, in general, the safety of cargo and parcels is ensured. Although you cannot insure against damage. There is always a chance that the package will be damaged during transportation.
Tracking
"SPSR Express" offers cargo tracking to all its clients. And this, as already said, pleases. You can check where a particular parcel is located at any time. It is enough to have an Internet connection.
Tracking is carried out using the official delivery service page. When ordering, the client is given a number to track cargo transportation. Many people point out that SPSR Express's tracking works great. All information is displayed without delays or failures.
As already mentioned, after delivery of the cargo, the citizen will receive an SMS notification that the parcel is ready for receipt. All this makes me happy. It feels like the transport company really cares about making it convenient for customers to track the position of their shipments.
Sometimes you don't get the best reviews. "SPSR" sometimes publishes information about the situation of certain cargo with delays. This is normal, but it does upset some customers. Fortunately, such failures do not occur too often. In general, the notification and parcel tracking systems work great.
About the time according to the contract
Post "SPSR Express" offers delivery of goods by a certain time. The presence of this opportunity pleases customers. Only people often complain about her. Why?
There are opinions that indicate problems in arranging delivery at one time or another. It is difficult to agree on a convenient moment for the client. This must be done in advance. Otherwise, the courier simply will not be able to deliver the parcel by a specific time. It will simply be occupied by another customer.
Also, some say that the SPSR Express courier service sometimes delivers goods with delays. But the work of couriers and parcel delivery centers is not smoothly running. No one can say for sure how long the employee will be delayed if the package is delivered late by a certain time.
No one is immune from such situations. Indeed, agreeing on delivery at a particular time is not as easy as it seems. And couriers may, due to circumstances beyond their control, not be able to deliver the parcel in time. This is fine. But overall there are not many complaints.
Prices
SPSR receives mixed reviews from clients. Especially when it comes to the cost of services. Some citizens say that the organization’s prices are budget-friendly. You can use cargo delivery services at affordable prices, with high speed and complete safety. "SPSR" will help with this. A careful and attentive attitude will please you, and the prices will not make you regret the money spent. Many people say that the company being studied is a budget delivery service.
But there are also reviews indicating the high cost of SPSR services. Some clients emphasize that cooperation with the delivery service being studied leaves much to be desired. The quality of services provided does not cost as much as the organization asks for.
In general, SPSR does not offer the highest prices. This organization cannot be called budgetary, but the prices here, according to reviews, are lower than those of most logistics companies. To save money, you can contact SPSR.
General impressions
What can you say about the company being studied as a whole? What are the most common customer experiences? "SPSR" receives varied reviews. Among them there are both good opinions and not so good ones.
Most clients emphasize the company's fast work, low prices and polite employees. They are pleased with the safety of transportation, as well as the opportunity to inform about the status of goods and their delivery for pickup. I would like to use the services of SPSR again and again.
Some emphasize the not-so-friendly attitude of workers and couriers. It is noted that in some cases, workers do not say that they plan to deliver the goods to a particular address; there is no agreement on this feature with the recipient. This results in packages sometimes receiving the "Undelivered" status. And you have to order this or that product again or remove the cargo from the office yourself. Not too careful attitude towards parcels and even the loss of objects are emphasized occasionally.
It turns out that clients express themselves ambiguously about SPSR. Overall, this is a good organization, but it has a number of its shortcomings. It is not the best in Russia, but many people use it. Especially when ordering goods through online stores.
Address
Where is this company located? Branches are located in different cities of Russia. And in large quantities. What does Russia offer? "Express SPSR" is most often considered as a delivery service in St. Petersburg. Many people are interested in the branches in this city. Where can I find delivery service branches?
Today there are 3 SPSR offices in St. Petersburg. They are located at the following addresses:
- Second upper lane, building 10;
- Shatelena street, building 3;
- Liteiny Prospekt, building 60.
It is at these addresses that you can find SPSR Express. St. Petersburg is a big city, but there are only 3 points of the specified delivery service. On Chatelena there is a dispatch department, on - a customer service department, and 2nd Upper Lane is the address of the organization's central office. All this must be taken into account.
Phones
"SPSR Express" telephone number is far from singular. There is a hotline number. Calls are accepted in all cities of Russia. In order to use this number, you need to dial 8 800 555 54 45.
And if we talk about the branches of St. Petersburg, then clients are offered only 2 separate rooms. Which ones exactly? You can call SPSR at:
- 8 812 777 88 99;
- 8 812 320 04 33.
These combinations are suitable for all branches located in St. Petersburg. It’s not that difficult to get through to them; the operators work quickly and without unnecessary negativity. It's nice to communicate with the employees.
About job prospects
Russia is not famous for being the best employers. Is Express SPSR a good boss or not? The company under study offers good services to the population. But how conscientious is this employer?
Many say that SPSR Express (the address in St. Petersburg is already known) offers an official structure and prospects for part-time work. Especially if we talk about the career of a courier. Anecdotal evidence suggests that the company under study hires some workers unofficially.
There is career growth in the organization, but not in all positions. But professional development does take place. It is noted that employees will work and hone their skills in one area or another constantly. Day after day, actions are performed that only help you better perform your job responsibilities.
At all stages of human civilization, prompt and reliable delivery of information has occupied an important place. Today, the delivery of documents, parcels and parcels has changed in the most dramatic way. The main participants in this process are specialized transport companies, whose range of services includes delivery to the client:
- documents
- postal items
- small in weight and size of cargo
One of such companies is the transport company SPSR-EXPRESS from St. Petersburg. An additional service of the spsr express company is tracking the entire route and working according to the most reliable hand-to-hand scheme in the world. The service of this company covers not only the entire territory of the country, but also foreign countries.
The latest technologies for delivering business correspondence
For the SPSR company, express tracking is an individual solution, which will be the most optimal for a specific customer. The client has the opportunity to choose the cost tariff independently, having read the terms of cooperation with the company on its resource. The following service packages are available today for the company’s clients:
- Delivery of hummingbirds "door to door"
- Cheetah delivery “hand to hand”
- Bison and Pelican deliveries
- Freight
- Online
- Fulfillment
- Export Import
From the above list it follows that the SPSR-EXPRESS company covers the entire sector of services for the delivery of not only small cargo, postal items and business correspondence, but also if clients choose the “freight” package, it will send large weight and oversized cargo to any point in Russia within the terms specified in the contracts. And in the case of an “export/import” package, it will promptly deliver documents or cargo to the specified addressee outside of Russia or from abroad.
List of additional services provided by SPSR-EXPRESS
The SPSR-EXPRESS company cooperates with China within the framework of which we wrote about in our news.
Among these options, customers of this company can choose spsr express order tracking. In this case, the client will know exactly where his cargo or documentation is located at a given time. This is convenient and allows you to better plan your business activities. The cost of delivery rates also includes carrier liability insurance, if this option is preferred by the client. When tracking shipments, the sender and recipient are notified by staff via SMS. Here everything is done reliably and thoroughly, with the maximum degree of reliability and safety for the client’s shipments. If necessary, the sender's business correspondence will be packaged additionally.
Each buyer, when placing an order on the Aliexpress website, can independently choose the method of delivery of the goods. There are many shipping options on the Aliexpress website. For those who want to save money, there is free shipping, but it has one drawback: you have to wait more than two months for the ordered product. Many buyers are not satisfied with this shipping option, for example, if the buyer purchased a gift, he needs this product by a certain date, and free shipping does not guarantee delivery of the goods at the right time. Sometimes it happens that goods are delayed at customs or the package may get lost in the mail. Also on the Aliexpress website, there are often sales in honor of certain holidays, for example the Christmas sale. In this case, the sale starts a week before the holiday itself, and even if you order something as a gift to your family and friends, you simply won’t have time to give it, since the free package will take more than two months. Therefore, the aliexpress online store works closely with delivery services, although they are paid, but the goods arrive very quickly.
One of such services in Russia is the fast delivery service SPSR Express. SPSR Express provides parcel delivery within 1-2 weeks, which is many times faster than free shipping. Thanks to the fact that the online store aliexpress began to cooperate with SPSR Express in 2010, it is possible to arrange delivery through the SPSR Express service completely free of charge. Typically, delivery via SPSR express is paid, but many sellers pay for shipping themselves in order to attract customers. When placing an order and choosing delivery, payment information is indicated immediately. And if delivery through the SPSR express service was free, or rather the seller himself paid for it, you do not have to pay any additional funds.
In order to use the SPSR Express courier service, you need to see if the seller cooperates with this service. To do this, you need to select the required product, set the country to which the product will be delivered, in this case it is Russia or in English it will be written “Russian Federation”. If such delivery is available, then in the pop-up list one of the items will indicate the transport company "Russia Express-SPSR", as well as the approximate delivery time - 7-14 days and the cost of delivery, if it is paid, the amount in dollars will be indicated, if for The seller pays for the delivery, then in the “shipping cost” column there will be the inscription “free”.
Another feature of arranging delivery using the SPSR Express courier service is that after placing an order, you must indicate your passport details. If you do not do this, your package simply will not be able to pass customs and will be returned. There is no need to worry about your personal data, since the SPSR Express delivery service has long established itself in Russia, this company has its own privacy policy and guarantees that all your personal data will be kept completely secure.
Therefore, after placing an order and choosing the SPSR Express delivery service, you need to fill out a special form that will be sent to your email. Usually, after placing an order, the buyer receives an SMS message on his phone from the SPSR Express service, informing him that forms have been sent to his email address that need to be filled out. If you haven’t received an SMS within two days, then just check your mail, the forms will definitely arrive, since when placing an order you must indicate your email address and phone number. The forms must indicate personal data, passport data, and they will also indicate the delivery address. Be sure to check the box that you are familiar with the personal data processing policy of the SPSR Express service. That is, you fully trust your personal data, and you are familiar with the privacy policy of the SPSR Express service.
After this, you will be able to track your parcel, which will arrive quite quickly, so it is recommended to track it every two days.
To track a parcel delivered through the SPSR express service, you need to copy the track code. It should be sent by the seller by email, you can also view it on the aliexpress website. To do this, you need to go to your personal account “my aliexpress”, then click “my orders”, select the required product, and click more details next to it. A window will open where you can view detailed information, as well as find out the parcel tracking code. Copy this code and enter it into a special window on one of these sites:
http://www.spsr.ru/ru/service/monitoring or https://post2go.ru/courier/spsr
You should receive a message on your phone that the parcel is in your city. After this, you can pick up the parcel. You can receive it at a special center for issuing such parcels. If you want the courier to bring your order to your home and hand it over personally, then you will have to pay extra. In another case, you need to come to one of the SPSR Express branches yourself; you must have a passport with you, otherwise the parcel will not be given to you without a passport. The address of the desired branch in your city will be indicated in the SMS message. If you have any questions or do not agree to leave your passport data, you need to contact the support center on the official website of the spsr express service, at this address: http://www.spsr.ru or by phone: 8- 800-555-54-45.
Also here: http://www.spsr.ru/ru/company/contacts you can find out the addresses of SPSR express service branches in any city in Russia.
Which is very popular, including due to free courier delivery to Russia. Previously, orders were delivered by Fedex, but now we had to deal with the work of SPSR-Express. I can’t say that I’m happy with everything, but compared to other reviews about them, my problems can be called just nitpicking.
pros
- Delivery is pretty fast, I can't complain about it . My city is located 5 hours away from the capital, it is not regional. All orders come from Moscow through the SPSR office in our regional city, and then are delivered to me. The entire journey from customs clearance takes 1-2 days. I don’t consider this such a significant advantage, because, for example, also inexpensive Autotrading delivers purchases from Moscow in the same 1-2 days.
- After the parcel clears customs, a track is assigned to it and an SMS about the route is sent to the phone. The SMS contains a track number by which you can track the parcel on the SPSR service website.
Minuses
- Once the SMS “Expect delivery today” came as many as three times within two days. The courier called and delivered only the next day. This is what it looked like for SPSR (I wonder when I “couldn’t receive it” and supposedly they agreed with me on re-delivery?)
- The attitude towards customers is also poor.
To begin with, I’ll just describe How did you deliver by Fedex?:
8 a.m. - I receive an SMS saying that the delivery will be today.
10 am - courier call:
- Hello, I have a package for you, I’m going to your city now. When will you be home?
- I'm at home now, you can bring it.
- Great, I'll be there in 20-30 minutes.
Indeed, within half an hour the courier rings the doorbell, I pick up the parcel, sign for it and everyone is happy.
How SPSR delivers
8 am - SMS that you need to wait for delivery today.
12 noon, the courier calls (in an imposing voice with the intonation “how did you all get me”):
- Hello, I have a package for you. Today there will be delivery until 16:00, will you be at home? (Are all clients always sitting at home from 12 to 16???)
- Tell me a more precise time, I can leave.
- ... (here he starts showing off about the fact that he can’t tell the exact time because he has a lot of parcels)
We agree that I will wait until 14:00. As a result, within 40 minutes the courier arrives, just as arrogantly demands your passport, doesn’t look at it(!), and issues the order with the same martyr expression on his face.
Such situations, of course, spoil the attitude a little. But I can’t say anything very bad, my orders were not lost, they arrived very quickly, once even the next morning after clearing customs. I would like to have a more polite attitude towards clients (yes, I even go to the Russian Post Office when it’s convenient for ME, but here it’s as if I have to wait for some plumber or electrician).
Rated "good". To recommend or not... Does this make sense? As I understand it, most online stores offering express delivery do not give you a choice. But if I just needed to send something, I think I would choose a different courier service.
Aliexpress is one of the most popular services for online shopping, which operates at a global level. Here, both residents of Russia and those living in any other corner of the world where there is access to the World Wide Web can purchase everything they need.
Moreover, here you can find low prices, a huge selection of products and quality that satisfies users, although slag is also often encountered.
In any case, no matter what you decide to purchase, you will need to decide on a courier delivery service. One reliable option is SPSR Express. This company appeared on the domestic market not so long ago, but already carries out transportation throughout the planet.
What is the transport company SPSR?
SPSR Express is a company that specializes in providing transport services and is a true expert in this field. It was founded more than sixteen years ago - this is a short period of time when compared with successful competitors, but the organization’s achievements are already encouraging. If you want to order delivery from Aliexpress this way, pay attention to certain points:
- The number of company service offices significantly exceeds two hundred. You can get help from employees both in Russia and in other countries. Since there are representative offices almost everywhere, receiving cargo is much simpler and easier.
- The quality of service meets high European standards, at least the majority of clients are satisfied.
- Tracking by order number is possible. It is carried out quite simply and in convenient conditions for the client.
- The person who ordered the service can control the process throughout the entire period of its provision.
- The range of places where goods are delivered is very wide, so you can contact them in a variety of cases.
- The organization has experienced, polite and competent managers in the transport field. At any time they help solve customer problems and simply receive information about the parcel.
- The picking and packing system, as well as some other stages of delivery, are mostly automated. The number of errors is reduced to a minimum.
The company is constantly trying to introduce modern technologies into the system in order to improve the quality, speed and convenience of receiving delivery.
How to track a parcel by track number (by invoice), what needs to be done
You can perform express tracking yourself, without involving managers and other third parties. For these purposes, you can directly use the company’s official website, which you will find at the link www.spsr.ru. However, it is important to remember that you must have the order tracking number with you.
Tracking is one of the most interesting stages of delivery. At the same time, you can find out in more detail how it is carried out, what posts and points are covered, what procedures and much more. However, there is a need for tracking in general because it can be used to determine approximately when the package will be received.
For example, if you receive a message “the shipment is delayed at the customs clearance point,” you can understand that the cargo will arrive a little later. If you notice that the tracking statuses change quickly and all checks go through quickly, you can understand something else: the package will soon be with you.
So, what do you need to do to track:
- You need to go to the official website of the postal operator using this link spsr.ru.
- You need to indicate the unique track number that is issued to each shipment on a special line.
- You must confirm the request by clicking on “Track”.
After completing these steps, you just have to wait a couple of minutes, and the necessary information will appear on the page.
Express SPSR phone
Do you find it difficult to understand placing an order, receiving a parcel, or any other nuances? No worries, just seek help from the company’s experienced consultants. To do this, you just need to call 8 800 555 54 45 - this is the SPSR Express contact center.
Other tracking methods
You can also track your parcel and find out all the information about it in the company’s service services. Find the nearest one in your area and request details here. If the place where the parcel is received is Russia, there is no need to worry at all. Since there are quite a few SPSR offices here. However, this method requires passport data.
