If you often use Russian postal services - send and receive valuable letters, parcels, parcels, then we advise you to use special services to track your mailings so as not to worry if the addressee will receive them on time.
Tracking the parcel "Russian Post" by last name and address: where, how to track?
Currently, you can track the movement of your postal item only by track number using several services, the simplest of them is the official website of Russian Post. Here is his address: www.pochta.ru.
When sending a parcel or package after the appropriate execution of all accompanying documents and payment for the service, you will not only receive a receipt for payment, but also the corresponding digital departure code. The receipt looks like this:
The red color on it highlights the postal identifier or, more simply, the number of the postal item or code. We will need it when tracking the parcel. By the way, you need to keep the receipt until the parcel is received by the addressee.
Now we go to the official website of the Russian Post at the above address: This page looks like this:
This is exactly the page with which we will look for a letter or parcel. In the upper frame with a blue square, enter your postal ID / code from the receipt, which we talked about a little earlier.
In less than a minute, you will receive complete information, up to the receipt of the parcel by the addressee.
In the same way, you can track international shipments. The only difference is that you can only track your shipment until it leaves customs, and then you should look for information on the receiving side, but it is also tracked until it is received by the addressee.
As you can see, we didn’t even need an address or a surname to track the package.
If for some reason you are not satisfied with this site, use the “Where is the parcel” service, but the search principle is the same.
On this site, you can send notifications about changes in the status of a parcel to your email address.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the package is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
At the moment, the coronavirus is actively spreading all over the world, for this reason, air exchange is very limited and the delivery of parcels is slower than usual.
03/22/2020 Russian Post, which stopped processing mail.
The restrictions affected Mongolia, Kuwait, Libya, Peru, Moldova, Sri Lanka, Tunisia, Cayman Islands, French Polynesia, Lebanon, Philippines, Maldives, Easter Island, Myanmar and Ecuador.
The suspension of mail exchange with China is not reported.
Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:
- Treatment
- Awaiting shipment
- Sent to destination country
- Export / Export international mail
- Import / Import international mail
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.
P.S. Do you have anything to add to this section? Write to [email protected] site
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The online mail tracking service site will help you track the status and location of your parcel delivered by the Russian Post.
The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers postal items on the territory of the Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both domestic and international parcels are processed. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.
Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.
Features of Russian Post parcel tracking numbers
The track number of the Russian Post differ in the types of parcels and differ in their appearance.
- Packages, registered letters and small parcels have a 14-digit number.
- Parcels and parcels are tracked by a 13-digit code (4 letters and 9 numbers).
Decryption:
- The first 2 letters of the code are the type of departure
- 9 digits - departure code
- The last 2 letters are the country of departure of the parcel
- EMS parcels - track number starts with the letter E
Parcel tracking by type of shipment ZA..HK,ZA..LV (Aliexpress)
Thanks to the cooperation of the Russian Post, this type of parcel with Aliexpress is distinguished by a simplified clearance system, which allows you to make the shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked in the sender's country, when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient's place of delivery, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.
ZJ..HK parcel tracking (JOOM)
Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with the Russian Post. This type of delivery is budgetary, and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels during tracking can have one of only three statuses:
- Package sent
- Parcel arrived at the branch
- Parcel received by addressee
That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.
Problems of tracking Russian mail parcels?
Sometimes there are problems with tracking parcels of the Russian Post. Most often this happens for the following reasons:
- Not enough time has passed since the sending of the parcel and the tracking number has not yet managed to get into the database, since not enough time has passed since the moment of departure. It is worth remembering that the period can reach up to 7-10 days.
- The sender provided an incorrect tracking number. In this case, you should once again check the number with the sender and copy it correctly into the tracking line on our website.
How to track a parcel of the Russian Post?
Tracking the status and location of a parcel by the Russian Post is extremely simple: to do this, you need to enter a unique track code for the parcel in the tracking line. After specifying the number, click on the "Track" button and find out the most up-to-date information about the status of your shipment by Russian Post.
If you need to save data on several shipments by Russian Post at once, then register in your personal account of the online parcel tracking service website, and track several shipments at once and get accurate information on each parcel.
In order to determine in which post office your package is located, use our directory of post offices of the Russian Post
Russian Post parcel tracking statuses
| Status | Translation |
|---|---|
| Left sorting center | Left sorting center |
| Arrived at the sorting center | |
| Issued by customs | Issued by customs |
| Arrived in Russia | Arrived in Russia |
| Sorting | Sorting |
| Left the place of international exchange | |
| Unit | Unit |
| Came to the place of delivery | Came to the place of delivery |
| Left the reception area | Left the reception area |
| Arrived at the international exchange point | |
| Delivery to the addressee | Delivery to the addressee |
| Partion | Partion |
| Awaiting courier delivery | Awaiting courier delivery |
| Handed over to the courier | Handed over to the courier |
| Address clarification | |
| To the addressee by courier | To the addressee by courier |
| Sending | Sending |
| handed over to the postman | handed over to the postman |
| Destination not available | Destination not available |
| temporary absence of the recepient | |
| Arrived at transit point | Arrived at transit point |
| Left the place of transit | Left the place of transit |
| Shelf life expired | Shelf life expired |
| Delivery delayed at the request of the addressee | |
| Delivery to the sender | Delivery to the sender |
| Left the place of return / redelivery | |
| Unable to contact client | |
| Unsuccessful delivery | Unsuccessful delivery |
| Other circumstances | Other circumstances |
| The addressee will pick up the shipment himself | |
| Other | Other |
| Sent with customs notification | |
| To the addressee by the postman | To the addressee by the postman |
| Rejection of the addressee | Rejection of the addressee |
| Expiration date (25 days left) | |
| Returned by customs | Returned by customs |
| Delivered | Delivered |
| Wrong/illegible/incomplete address | |
| According to the user | According to the user |
| Awaiting fee payment | |
| Incomplete/insufficient/invalid documents | |
| Absence of the addressee at the specified address | |
| Transfer to temporary storage | |
| No home delivery | No home delivery |
| The addressee refused to send | |
| Sent with obligatory payment of customs duties | |
| Sent to CGP | Sent to CGP |
| Partion electronically | Partion electronically |
| To the sender by courier | |
| The recipient has a PO box | |
| Addressee with response control | Addressee with response control |
| Expiration date (5 days left) | |
| Sender Statement | |
| Sending a departure | Sending a departure |
| Unclaimed | Unclaimed |
| Refusal of release by customs | Refusal of release by customs |
| Departure of the addressee at a new address | |
| To the sender by the postman | To the sender by the postman |
| Addressee has moved | |
| Shipment damaged and/or without attachment | |
| SAB prohibited | |
| At the request of the sender | |
| Wrong address | Wrong address |
| Undistributed | Nerozdano |
| Unable to read destination address | |
| Addressee dropped out | |
| Lost | Lost |
| Package mismatch | |
| Mail arrived at the carrier's warehouse | |
| Transfer to the customs authority is expected | |
| CN 22/23 incorrect | |
| Received by designated operator | |
| Incomplete or incorrect documentation | |
| There are restrictions on imported attachments | |
| Transferred to the customs authority | |
| No account | No account |
| Other | Other |
| Awaiting confirmation of the cost from the recipient | |
| Transferred to the carrier | Transferred to the carrier |
| Contact with the client is not possible | |
| There are restrictions on exported attachments | |
| Detained at the customs authority without giving a reason | |
| Refusal to release | |
| Account is incorrect | |
| Transfer to unclaimed | Transfer to unclaimed |
| Force majeure/unforeseen circumstances | |
| Delivered for delivery electronically | |
| Customs declaration missing or incorrect |
The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers postal items on the territory of the Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both domestic and international parcels are processed.
If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.
Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.
Russian Post tracking mail
Russian Post tracking works for both domestic and international shipments, including EMS express shipments. Shipments across Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's postal code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.
How to track a parcel in Russia?
In Russia, the parcel is easy to track. To do this, you need to know the track number of the parcel. Only 14 digit numbers of domestic parcels and 13 digit numbers of international shipments can be tracked at the Russian Post.
Enter your departure number in and our service will track your parcel at the Russian Post through the official website, and also check all the necessary foreign delivery service websites.
Russian Post tracking parcels by postal ID number
Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, however, Russian Post only supports tracking for two types, these are international shipments of the International Postal Union, and tracking shipments within the country.
Identifiers of parcels of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of departure is most often encoded, followed by 8 digits and the last 9 digit is the checksum, at the end there are 2 more letters, and this is always the code of the country of departure.
Shipments within Russia are assigned a 14-digit numeric code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.
How to find a parcel by Russian Post tracking number
The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.
International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.
ZA..LV, ZA..HK, ZJ..HK parcel tracking
Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with the Russian Post to reduce the cost of delivering inexpensive goods from Aliexpress.
Shipments with type tracking numbers ZJ 000000000 HK- a type of postal item, created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of delivering low-cost goods from Joom.
Such parcels have only 3 statuses:
- Accepted at the post office
- Came to the place of delivery
- Received by recipient
Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and by the number ZA..LV, ZA..HK the parcel will be found and issued at the post office.
Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.
The service website collects information on the delivery time of 1.5 million shipments on a weekly basis and uses this statistics to predict the delivery time of a parcel in Russian cities with an accuracy of +/- 2-4 days.
How long is a parcel or letter stored in the Russian Post office or storage periods?
The shelf life of postal orders and written correspondence, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the contract for the provision of postal services. Items marked "Judicial" are stored for 7 days.
The start of the storage period begins on the next business day of the post office following the day the item or postal order arrives at the place of delivery.
After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express mail) are sent to the return address at the expense of the sender. If the sender does not pick up the returned item within the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed
Receiving shipments by SMS code at the Russian Post without a passport
It is very convenient to receive shipments without a passport and filling out a postal notice, by SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through the State Services.
Thanks to this service, you no longer have to fill out paper notices and show your passport. Upon receipt of a registered letter or parcel at the office, it is enough to give your last name or the number of the departure, as well as the telephone number specified during registration. An SMS will be sent to this number with a code that must be called to the operator in order to receive the shipment.
Receiving shipments at the Russian Post
Simple letters, postcards and small parcels are delivered to the recipient's mailbox.
The postman brings registered letters to the house and hands them to the addressee against signature upon presentation of an identity card. If the addressee is not in place, the postman leaves a notice in the mailbox and returns the letter to the office.
Parcels and other registered items can be collected at the branch or ordered for home delivery.
To receive the shipment at the branch, you need to present a notice (it can be filled out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.
If you do not have a notification or a track number, upon presentation of an identity card, you can ask a Postal employee to find the shipment by the name and address to which it was sent.
Russian Post search for missing parcels
Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the forwarding period has expired, you can initiate a search for the shipment.
To start the search, you need to submit an application on the pochta.ru/claim page or submit it at any branch of the Russian Post:
- an application for the search for a shipment in Russia or an international shipment;
- a check issued along with the shipment, or a copy of it (the check is issued at the time of sending);
- identification.
Applications for the search for domestic and international mail are accepted within 6 months from the date of dispatch. Applications for the search for international EMS shipments are accepted within 4 months from the date of dispatch.
The application can be submitted by both the recipient and the sender or an authorized representative of one of them (upon presentation of a power of attorney).
The Russian Post informs about the results of the search by registered mail to the postal address, or by letter to the e-mail address specified in the application.
The term for considering a complaint or claim and providing a written response is:
- 5 days for claims regarding postal items and postal orders sent (transferred) within the same locality;
- 30 days for all other domestic mail and money orders;
- The term for consideration of claims for international mail can be from 30 to 90 days
In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, and he also has the right to refuse compensation in favor of the recipient or other authorized person.
Simple small package tracking
Small package - a small parcel abroad with unbreakable items. A custom small package, unlike a simple small package, has a tracking number. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.
Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple shipments can be letters, postcards, parcels and "small packages" (parcels less than 2 kg abroad). Regular shipments cannot be tracked. Simple letters in stamped envelopes and postcards with stamps can be self-delivered via the mailbox.
Duty free import
Records mention a messenger system in the 10th century CE. Early letters were sent on a roll with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice
By the 16th century, the postal system included 1600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.
With the Parcels application, you can find out the exact location of your parcel or postal item delivered by Russian Post in a few seconds.
Publication date: 01/19/2018
Any registered postal item, whether it is a parcel, parcel post or registered letter, has an individual track number. Using the track number, the sender or recipient, or any other person who knows this code, can track the movement of a parcel or registered letter from the moment of acceptance to the moment it is received by the final addressee. But how to find out the track number of a parcel sent by mail?
So, after registering the parcel at the Russian Post office, the shipment is assigned a unique track number. The track code is indicated in the receipt, which the postal operator must hand over to the sender.
The number we are interested in consists of 14 digits. In this case, sometimes the last digit is indicated with a space - it must also be taken into account.
The track number in the check can be indicated after the words: " RPO No….», « Postal ID number" etc. But in any case, finding the combination of 14 numbers we need will not be difficult.
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If you are the recipient of a parcel or registered letter, then find out the track number from the sender to track it. Online stores and private sellers very often provide a tracking number themselves, without additional request from the buyer.
How to find out the track number of the parcel if you lost the receipt
It happens that the check is lost or someone threw it out of the household. After all, few people keep checks from the store, and why is a postal check better?
The check receipt, which is issued at the post office, must be kept without fail, not only in order to find the track number of the shipment at the right time, but also in case the parcel is lost, the check will be needed to write an application for search.
So how to find out the track number of the parcel if the check was lost? The only option in this case is to contact the Russian Post office again, from where you made the shipment, and ask to see the track number based on your last name and the date the parcel was sent. If you do not remember the date, then you can find the data by last name. The less time passes from the moment the parcel was sent, the greater the chance that the data you need will be found.
At the same time, as they write on the forums, it is not the responsibility of the mail operator to search for data on the departure if the check was suddenly lost. That is, in this case, one should rely only on the responsiveness of the postal employee. True, in some regions there is a paid additional service at the post office to restore a lost check.
