MTS company policy is aimed at reducing communication between specialists and clients. This becomes clear immediately after the subscriber fails to contact a “live” MTS operator for a long time. This opinion is also formed due to persistent recommendations to use an autoinformer or an official website for consultations. In this article you will learn how to call a consultant, including for free, from a SIM card of your “native” and other mobile operators, from foreign and corporate numbers, from abroad.
In the article:
How to call the MTS operator from your “native” SIM card
From your “native” SIM card, you can call the MTS operator for free, the service is available to customers anywhere in Russia where there is a connection. This can be done by dialing one of two short numbers - 08460 or 0890 . There are no charges for connection and conversation.
After connecting to the hotline, you will first hear a recorded greeting from an MTS employee. Don't rush to hang up! For the system to connect you to a “live” operator, follow the answering machine prompts: press button 2, then 0. After this, your number will be added to the “call queue”.
Average waiting time for a response – 20 minutes, during the day you have to wait longer than at night. There can be more than 30 subscribers in one queue; towards evening the load decreases and a “window” for calling appears.
The contact center operates 24 hours a day.
How to contact the help desk from SIM cards of other operators
You can call the MTS operator for free using a single number 8 800 250 08 90 . It operates throughout the Russian Federation and is available to subscribers of all mobile operators. Calling the helpline is free for any region of the country.
Step-by-step instruction:
- Dial the phone number listed above.
- If you do not want to listen to the end of the voice menu prompts, press the combination 2 0.
- Rate the service (optional!).
- Wait to connect with a “live” consultant.
Remember that you can call the specified number not only from a cell phone, but also from a landline or landline phone.
How to call a corporate client
For such subscribers a general federal number is available: 8 800 250 09 90 . A call to the support service is free of charge for clients of any mobile operator and is free when dialed from a landline phone if the user is located in the Russian Federation.
How to call MTS from a foreign number
Before contacting the MTS help desk abroad, dial +7 495 766 91 66 from a foreign SIM card or landline phone . Don't forget to enter +7, without this code the connection will not happen. This service is paid and is charged in accordance with the rates for international calls.
How to contact an operator from Crimea
On the territory of Crimea, the same contacts are used as in other regions of Russia. But contact with MTS technical support directly from the peninsula using the short number 0890 sometimes very bad: you have to wait a long time for a connection. In this case, you can call from SIM cards of any operators free of charge at 8 800 250 08 90 .
How to call while roaming in MTS
MTS national and international roaming numbers are different. If you are within Russia, but not in your home region, you can call the customer assistance service by dialing 0890 or 8 800 250 08 90 . Tariffing is not carried out. After making a call, you need to wait for the voice message, press key 1, then 0. The connection will be established within a few seconds or minutes.
For subscribers wishing to contact the help center from abroad in international roaming, there is a hotline - 7 495 766 01 66 . A call to the number is free for those who dial it from their “native” MTS card. Funds are not debited from the account, regardless of the client’s country of residence.
After the connection is established, the robot will notify that the request has been accepted and a few minutes later the client will receive an incoming call from an MTS specialist.
How to quickly contact a consultant
Here's how to call the MTS hotline quickly:
- Dial a short number (listed above). In order not to wait long, try to call a specialist after 15:00 or late in the evening - as a rule, at such times the workload of operators is lower.
- Dial 8 800 250 08 90 from any mobile operator A. This method is suitable for those who cannot connect to the network, but it is only relevant for subscribers located within Russia.
- Use number 0605 , it is easier to reach due to lower load. The mobile operator does not particularly advertise it, positioning it as a communication channel for VIP clients. At the same time, absolutely all subscribers can call it, free of charge.
If for some reason you were unable to call an MTS operator for free or even for a fee, use the feedback on the operator’s website. There you can ask any question related to MTS. A response from the site manager will come within a few minutes; they work around the clock.
Online customer support
You can write to the MTS technical support service from anywhere in the world to the operator’s email - [email protected].
You can also use Google Plus to communicate with company consultants – plus.google.com/113554086601338706616.
To follow the operator's news, subscribe to the MTS newsletter on Twitter - twitter.com/ru_mts.
If the subscriber was unable to reach the call center, there is another way to contact the MTS operator - contact a consultant or administrator at the company's salon. To obtain information you must have an ID card with you
In some situations, it is necessary to contact the MTS cellular technical support operator. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.
Communication with the MTS operator is free
One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.
A simpler way would be to use a multi-channel official company telephone - 88002500890 . This number is also free. Here it will be much easier to reach an operator.
After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator
It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.
How to contact using a short number
It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.
To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.
After the autoinformer recording has started, the subscriber can immediately press sequentially:
- button 2;
- then 0;
- then it will be redirected to the operator evaluation menu;
- here you can immediately press the 1 or 0 key, it makes no difference.
Other MTS support numbers
For owners of MTS corporate cards, there is an alternative way to contact the operator for free - a number that must be dialed 88002500990 .
How to contact the MTS operator in roaming
Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.
In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.
Alternative methods of communication
There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.
Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows you to relieve operators' telephone lines to resolve more important and non-standard issues.
An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.
The MTS operator has a short number 0890. By calling it, you can order additional services, listen to information about your tariff plan, or switch to another one. You can also talk to a technical support specialist. But the company has done everything to relieve the load on its contact centers, so getting to a “live” consultant is not so easy.
To do this, you will have to try to find the answer to your question in an automated reference book or on the official website. When you get to the stage of connecting with an operator, the stated few minutes of waiting can easily stretch into 30-60 minutes. A relatively short delay before connecting to an MTS contact center consultant is observed in the morning and at night.
The most common questions to the MTS operator concern the balance of the phone number, changing the tariff or connecting to Internet options. Many subscribers are also interested in roaming services when traveling in Russia and abroad. The “My MTS” mobile application helps solve these and other questions.
It can be downloaded from the official App Store and Google Play stores for iPhone and Android. In the MTS Personal Account of this mobile application, you can manage your number and spending money on communication services. The service allows you to find out and disable all paid subscriptions and services.
How to reach a “live” MTS support operator
You just need to dial the correct combination of numbers to instantly contact a specialist from the MTS contact center. To do this, it is much easier to use a unified federal help service. You can call this MTS operator number for free from any landline or mobile phone and after pressing a certain combination of buttons you will be connected to a consultant. To make this happen, use the instructions:
- Dial 8-800-250-0890;
- After an automatic greeting and possible information about promotions, press button 1, then 0;
- Before connecting an operator, you will be asked to evaluate his performance after the call ends. If you agree with this, press one, if you do not want to give a rating, press zero;
- Wait for a consultant to connect.
Please note that you can call the federal number from any landline phone and any cellular operator. But, paradoxically, you cannot call from MTS. If you do not have the opportunity to use another SIM card or landline phone, call the short number 0890. There is no other way to contact a “live” consultant.
Other ways to contact the MTS operator
If you can’t talk to a consultant, you can use the feedback form on the official website. To do this, go to mts.ru, find and click on the “support” link at the bottom of the page. On the page that opens, click on “contact center” and follow the “feedback” link. Using the form, you can report fraud or leave a complaint about the company's work.
You can also contact the operator using the number +7 495 766 0166 if you are in international roaming. Be sure to dial the country code “7”, otherwise the call will be charged. Calls from an MTS SIM card authorized in any network in the world are not charged. From other mobile operators or landline telephones, the cost of a minute of conversation is paid according to the standard tariff of the country in which you are located.
Please note that most of the problems faced by MTS subscribers are described in the online help center on the official website. Before calling, it is recommended to look for a solution there or enter the desired query in a search engine. You can also pay for various services on the official website. If you are unable to resolve the problem or find the information you need, call.
If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.
How to call a “live” operator from a mobile MTS?
All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on it: the waiting time on the line can be 30-40 minutes or even more.
But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .
You may have already come across the number 08460 when you pressed the help button in the mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.
Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.
Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu on all three customer service phones is the same. Therefore, to connect to a “live” operator you need to follow one algorithm:
- Call one of the short numbers.
- Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
- Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
- After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.
How to call the MTS hotline from other phones
It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from an MTS mobile phone, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.
Instructions:
- Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
- Wait for the voice menu to start and press the key 1 , then 0 .
- Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
- Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.
Note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.
MTS operator number for corporate clients
If you are the owner of an MTS corporate number, then to contact the support service, call the single federal number 8-800-250-0990 .
How to contact the MTS operator in roaming?
In national roaming, that is, when traveling around Russia, you can call the customer assistance service using the same numbers as in your home region - 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.
For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .
How to call an MTS operator from Crimea?
Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.
If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.
