You can make an appointment with a doctor at a clinic via the Internet in Moscow for about three years now, the system has been working and has proven itself well. Of course, it is possible to sign up through information terminals at the clinic, but it is more convenient to do this online on the EMIAS website or on the mos.ru portal.
Basic ways to make a remote appointment with a doctor
- The mos.ru portal is convenient to use if you already have an account, otherwise you will have to register. After registration, you need to select: “Services” / “Health” / “Make an appointment with a doctor, cancel and reschedule an appointment”
- Website emias.info - without any registration, you can enter the policy number, date of birth and immediately proceed to choosing a specialist
- Mobile applications EMIAS and Moscow State Services, in versions for iOS and Android
Making an appointment with a doctor at the clinic, what is needed for this
You will need a compulsory health insurance policy registered with the Moscow Compulsory Medical Insurance Fund (MGFOMS). You can check your existing policy by entering its number on the official website: mgfoms.ru/chastnye-lica/proverka-polisa
You must be assigned to a clinic. Without this, even if you have a policy, you will not be able to get an appointment. If you don’t know where to go, the EMIAS website has a convenient form for finding the nearest clinic at your home address: emias.info/clinics
Instructions: how to make an appointment with a doctor online on the EMIAS website
Go to emias.info and follow these three steps:
After the policy information is sent to the system, a new screen will open, in which follow the following steps:
The registration has been made and you can print the ticket.
Keep in mind that some clinics may require you to print out a coupon from their information machine - check with your clinic. Don’t be upset if you don’t have a printer; printing a coupon at the clinic before your appointment won’t take much time.
If your plans have changed, you want to delete or transfer an appointment, enter your policy number on the EMIAS website and you will see a list of all your active appointments with doctors.
Attachment to a clinic online
On the mos.ru portal, the service “Attachment to a clinic” is available. To register with a clinic, you don’t have to visit it; everything can be done from home.
It became possible to make an appointment with a doctor three days after registration; previously, five days were allotted for the registration procedure. For me personally, the opportunity to make an appointment with a doctor was available the very next day after submitting an online application for attachment. This service is available to persons who have reached the age of eighteen and have a valid Moscow compulsory medical insurance policy.
Which specialists can you make an appointment with online (on your own)
Below is a list of first-line specialists for adults:
- Local therapist
- Therapist
- General practitioner (family doctor)
- Surgeon
- Urologist
- Obstetrician-gynecologist
- Otorhinolaryngologist
- Ophthalmologist
- Dental surgeon
- Dentist-therapist
List of first-line specialists for children:
- Pediatrician
- Local pediatrician
- Pediatric otolaryngologist
- Pediatric ophthalmologist
- Pediatric surgeon
- Pediatric dentist
You can get to other doctors by referral from one of the first-line specialists. As a rule, you first need to contact your local physician or pediatrician.
To make an appointment with a dentist or gynecologist, if they are not on your list of first-line doctors (when making an appointment on the website), you must be attached to the appropriate clinic - dentistry or antenatal clinic.
List of doctors you cannot make an appointment with on your own (referral required)
- Chiropractor
- Allergist-immunologist
- Geneticist
- Oncologist
- Cardiovascular surgeon
- Thoracic surgeon
- Maxillofacial surgeon
- According to medical and social examination
- Anesthesiologist-resuscitator
- Functional diagnostics
- Hematologist
- Gastroenterologist
- Reflexologist
- Dermatovenerologist
- Infectious disease specialist
- Psychotherapist
- Psychiatrist-narcologist
- Pulmonologist
- Cardiologist
- Radiologist
- Occupational pathologist
- Coloproctologist
- Neurologist
- Neurosurgeon
- Nephrologist
- Rheumatologist
- Traumatologist-orthopedist
- Phthisiatrician
- Physiotherapist
- Mammologist
- Endocrinologist
- Endoscopist
- Sports medicine
- On hygienic education
Where to contact if you have questions
Not everyone in Russia knows that making an appointment with a doctor via the Internet is as easy as shelling pears. To do this, you need to go to the website of the clinic you are interested in or aggregator sites and leave a request in the required column.
This can be done quickly, but in order to register for the first time, you need to understand exactly how this is done.
Basic methods of remote registration
There are regional portals where you can choose a hospital in your city and federal ones. You have the opportunity to make an appointment with a doctor:
- On the clinic website.
- On regional portals.
- Through infomats.
- On the website of State Services (EPGU).
- Mobile application for IOS and Android – EMIAS on the website medihost.ru.
Registration is as convenient as possible; you only need internet access.
Who can use the service
An appointment with a doctor is available to all Russian citizens, foreigners and stateless persons. The patient must have a passport, SNILS and compulsory medical insurance policy. Moscow differs from regional resources; an appointment with a doctor via the Internet is made only with a policy that is attached to one of the clinics in Moscow.
What you need to have when applying to hand
After making an appointment with a doctor online and setting a visit time, you need to print out a coupon. Workers will see on the monitor the number of free and occupied places. The administrator will print out the coupon and give it to the treating specialist before you arrive for your appointment.
Having come by appointment via the Internet to the appropriate specialist, you do not need to contact the receptionist, but go directly to the doctor with a coupon, insurance policy, SNILS, passport, or other document confirming the patient’s identity.
How to make an appointment for a child with a doctor online
There is no need to visit a clinic, but to make an appointment with a child’s doctor online you will need:
- Certificate.
- Insurance policy.
- SNILS (if available).
To register a minor through State Services, parents or guardians must:
- Go to the State Services website.
- Log in using your username and password.
- Select the category: “My health” or hover over your last name in the upper right corner, then go to the tab of the same name.
- Select: “Visit the clinic.”
- Click on the “Get a service” tab.
- Enter your child's details correctly.
- Make a printout of the coupon.
If you cannot visit the clinic, you must cancel the visit through your personal account.
Registration via EMIAS
Making an appointment with a doctor through EMIAS provides the following advantages:
- Keeps records of every patient who has visited the hospital at least once.
- Maintain patient records in proper order, where all illnesses and histories are recorded.
- Opportunity to give personal recommendations.
- Write out necessary prescriptions.
Using the application, you can simply make an appointment with a doctor in Mos (public services portal in Moscow), you need to do the following:
- Enter your date of birth and policy number.
- Go to the section called “Services and Services”.
- Find the required specialist.
- Choose a visiting time that is convenient for you.
- Enter the date in the EMIAS calendar to receive a reminder.
Important! If you are not assigned to any clinic in Moscow, you will not be able to use the application.
About the service
EMIAS. INFO is a resource that began operating in 2013, allowing you to make an appointment with a doctor via the Internet, which initially was only informational. Now, it is included in the list of the most popular resources in the healthcare field.
Instructions
To make an appointment with a doctor, you need to download EMIAS from the EMIAS website. INFO. free and register:
- Click on the “Login” button.
- Go to the tab called “Registration”.
- Enter your email address.
- Get a password from EMIAS.
Registration is done once and there is no need to remember your password.
View recipes
Using the service, you can easily view all written prescriptions on the Medihost.ru resource.
First, you need to find a clinic at the place of registration that participates in the compulsory medical insurance program and will submit the following documents:
Adults.
- Civil passport of the Russian Federation.
- Insurance policy.
- SNILS (if available).
Children under 14 years of age.
- Birth certificate.
- Passport of a citizen of the Russian Federation (one of the parents or guardian).
- Child's SNILS policy (if available).
After submitting the documents, you will need to wait until the information is verified, this will take up to 1 week. Afterwards, the medical institution will notify you of the attachment. You will not be able to make an appointment with a doctor via the Internet if the compulsory medical insurance policy is temporary; you need a permanent one.
Which specialists can you register with online?
You can make an appointment with a doctor online:
For adults
- Therapist.
- Local therapist.
- General practitioner.
- Surgeon.
- Obstetrician-gynecologist
- Dentist.
For children
- Pediatrician.
- Local pediatrician.
- Child psychiatrist.
- Pediatric surgeon.
- Pediatric urologist-andrologist.
- Dentist.
If you are registered at one of the dispensaries, you can get access to a specialized physician.
Which specialists can’t you get to on your own?
You cannot make an online appointment with a highly specialized doctor, such as a neurosurgeon, endocrinologist, cardiologist, neurologist and other 2nd-level doctors. You can only get to them after appointing a therapist.
Why may they refuse to complete an application and receive a personal appointment?
A refusal to make an appointment with a doctor via the Internet may be due to the following reason: you previously filled out an application and did not show up for an appointment at the appointed time 3 times and did not cancel (it will be impossible to re-apply for 1 month).
Personal appointments may be refused:
- The information about your documents does not satisfy the medical institution.
- Incomplete data.
- The information provided differs from that provided when filling out the application online.
- The patient did not bring complete documentation or came without documents at all.
In the listed cases, refusal of the submitted application is inevitable.
How to view or cancel registration online
To view or cancel an appointment via the Internet on the State Services resource, you need to do:
- Login to your account.
- In the “My applications” item located below, everyone can see the list of previously submitted and completed orders for the provision of services.
- Select yours and click on it.
- A menu will open with detailed information on orders.
- If necessary, you need to cancel the order by clicking the blue “Cancel application” button.
Everything is simple and anyone can carry out such a manipulation.
Important! From October 2017, in most regional resources it will be impossible to register with a doctor via the Internet; you must log in through the Unified Identification and Authentication System (USIA) through the EPGU portal.
How to call a doctor at home
To use the service of calling a specialist to your home, you need to go through authorization using the compulsory medical insurance policy on the EPGU portal in the “health care” section, select the clinic to which you are attached and the medical card, accurately fill out all the fields of the form, click on the “call a doctor at house".
If yours is not on the list of medical institutions, it means that a doctor’s call is currently unavailable at that time and day. To see the status of the application, you need to click on your name, “Call Log” will appear at the top right corner of the screen. All the information is there.
Required documents:
- Passport.
- A certificate entitling you to benefits (if available).
- SNILS.
- Compulsory medical insurance policy.
All documentation is provided at the beginning of the provision of services.
How to join an antenatal clinic
In order to be able to make an appointment with a doctor online, you must initially create an ECM at the antenatal clinic reception and write an application for attachment. For this you need the following documents:
- Passport.
- Compulsory medical insurance policy.
- SNILS (if available).
Today, it is not possible to be assigned to a antenatal clinic without personally submitting the necessary papers.
Cost of recording service
The service on government resources is free. If you register on the websites of private clinics, the price may vary; the cost must be clarified with each medical institution separately.
Where to contact if you have questions
If you have questions about using services through State Services and EMIAS, then in the help section you can find the answer or ask a question to the administration, and the phone number of the support service is also indicated there.
Video: Making an appointment with a doctor through government services
Currently, in Moscow, outpatient care is provided in a three-level system: 1st level - district clinic, 2nd level - head clinic (outpatient center) and 3rd level - specialized consultative and diagnostic centers.
Medical examinations, clinical observation, preventive vaccinations, medical benefits for preferential categories of citizens are provided only through the clinic (level 1. Planned outpatient care at levels 2 and 3 is carried out in the direction of the clinic, level 1 of outpatient care.
Initial appointment at the clinic of the Filatov Children's Hospital
Only patients assigned to the clinic can make an appointment at the clinic.
List of documents to attach:
- A copy of the child’s birth certificate (copy of passport if available).
- A copy of the child's compulsory medical insurance policy.
- A copy of the passport of one of the parents (pages 2,3,4,5,14,15,16,17).
- Application from a parent to attach a child.
The portal for remote appointments with a doctor, emias.info, is available to residents of Moscow.
The site provides users with the opportunity not only to schedule an appointment, but also to find out doctors’ schedules, find a medical facility, the nearest insurance company office, and also sign up for a medical examination.
The process of obtaining an admission voucher
The main component for registration is the presence of a compulsory medical insurance policy. You must also be attached to a medical institution that participates in the compulsory medical insurance system. Without fulfilling these points, obtaining a coupon is impossible. After this, you can begin to design it.
Go to the website https://emias.info and on the main page, enter the policy number and date of birth in the appropriate field, then click “Sign up”.
To get to first-line doctors, you need to choose his specialty. And also after that decide on the date and time for the visit.
If you contact a 1st-level specialist, you will receive broad-spectrum medical care. After this, you can get a referral to a specialized specialist, if necessary.
To make an appointment with a 2nd-level specialist, you need to go to the “My Referrals” section, select a procedure or a doctor and decide on the date and time of the visit.
After choosing a specialization, a list of doctors will open, where you will be able to select a specific healthcare worker. For the patient’s convenience, the next available date and time will be shown next to the last name. Next, the calendar will load, in which all available days for recording will be highlighted. Having decided on the date and time, check the data and complete the procedure with the “Register” button.
The user can print the received coupon at home. If this is not possible, print out a coupon at a special terminal before your appointment.
Bottom line
The Moscow electronic registry Amyas Info provides the opportunity to plan a visit to the doctor, choosing a convenient time and without contacting the registry of the desired clinic.
The site is convenient and easy to use. Residents of the capital and region can not only receive practical assistance, but also informational assistance. The site contains a lot of useful information about digital health, some statistics, and health news.
The only drawback of the portal, like most electronic registries, is that not all real coupons are listed on the website. A potential patient may still find themselves having to make an appointment through traditional means.
