If you bought a new scanner and connected it to Windows 10, then after installing the latest drivers, there will be no problems using the device. However, if you have an old scanner and Windows 10 does not see it when connected to a PC, you can set it up in the following ways.
Installing scanner drivers on Windows 10
If your scanner is more than 3 years old and the disk with the installation software does not match the bit depth and version of the operating system, you should go to the website of the official device manufacturer and download new drivers. We have prepared for you a list of sites where you can download the necessary software:
Download the drivers, connect the scanner to the PC and start installing the drivers. We reboot the PC and check the device for operability. If this method did not work and the scanner does not work on Windows 10, then you should try the following methods.
Troubleshooting a Connected Scanner
If the plug-in scanner on a Windows 10 computer is not detected, try the following method to solve the problem:
- We go to Explorer. We find the scanner and right-click on the model name. Select "Troubleshoot" from the list.
- The tool will start. We follow the prompts of the utility. The printer or scanner must be connected at this time.
If the utility did not help solve the problem and Windows 10 does not see the scanner, you should check its installation. To do this, follow the following instructions.
- Click "Start", "Settings", "Devices".
- Select "Printers and Scanners" from the menu on the left. Click on the "Add a printer or scanner" cross.
- A new window will open. Select the item "My printer is already quite old ...". We click "Next".
- We are waiting for the system to find and install the PC to the printer itself and begin to see it.
What should I do if there are conflicts between the standard Microsoft utility and the manufacturer's scanning software?
If you figured out the problem of how to connect the device, but it is impossible to scan a document due to a conflict between the standard Scanner application from Microsoft and a native program from the manufacturer of the device itself, then follow the following instructions:
- Click "Start", "Control Panel", "Programs and Features", in the menu on the left, select "Turn Windows features on or off".
- We find the branch "Document printing services". Here you need to uncheck "Scan and Fax Service", "Windows Fax and Scan".
- Reboot the PC for the changes to take effect.
Now the scanner can be used without compatibility problems between the two programs.
For information on how to connect a scanner to Windows 10, see the video:
